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Kevin M. Hoffman replied on April 18, 2008 15:23 to the problem "Waiting for my book (1 month has gone by)" in Rosenfeld Media:
Just wanted to confirm I received both my book in a timely fashion, and fantastic, personal service from Lou. And I strongly recommend the book as well.
And my apologies for Lou for not updating this topic sooner...we always seem to forget take the time to thank people when things go right. Thanks Lou!
This website is a great idea...things are bound to go wrong from time to time, and this is a great way to rectify them in a reasonable fashion.-
mech replied on April 18, 2008 11:01 to the problem "Waiting for my book (1 month has gone by)" in Rosenfeld Media:
Thanks for reply. Will look into getting my book soon. -
Lou Rosenfeld replied on April 18, 2008 10:38 to the problem "Waiting for my book (1 month has gone by)" in Rosenfeld Media:
Mech, so sorry that the book has taken so long to ship. Although very few people have had problems with delayed orders, it does happen, and we've had a few challenges getting DHL to ship properly to addresses outside the US. I will investigate this today and report back to you what I've found. Either way, we'll make sure that your book arrives; thanks for letting us know about the problem and for your patience. Once again, I apologize for the delay. -
mech started following the problem "Waiting for my book (1 month has gone by)" in Rosenfeld Media.
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mech replied on April 18, 2008 07:11 to the problem "Waiting for my book (1 month has gone by)" in Rosenfeld Media:
So Kevin, have you received the book? I have ordered mine too and it is very close to 1 month also. Dying to read this book but have been waiting for 25 days already. -
Kevin M. Hoffman replied on March 10, 2008 19:38 to the problem "Waiting for my book (1 month has gone by)" in Rosenfeld Media:
Lou - thanks for the prompt response and correcting this error. I look forward to reading the book! -
Lou Rosenfeld replied on March 10, 2008 18:22 to the problem "Waiting for my book (1 month has gone by)" in Rosenfeld Media:
Kevin, you should be more than a little frustrated! And I apologize for this problem; I'm really very sorry.
Resolution: A book is being overnighted to you; it will ship today or tomorrow.
Explanation, part 1: Our fulfillment center is staffed by humans who somehow missed this order. I've request that all those responsible be sacked.
Explanation, part 2: I have poor Gmail filter hygiene, which caused your order-related email to be filed under my Orders tag, rather than show up in my inbox. I've requested that I be sacked. ;-)
Seriously, this should not have happened. I should be able to fix the second problem easily, and will stay on top of the first one. I'm sorry for the hassle, and I hope that you'll find a copy of Indi's book awaiting you tomorrow or Tuesday. Please email me (lou [at] rosenfeldmedia.com) if there's anything else I can help with, or if you have any input or suggestions. -
Kevin M. Hoffman reported a problem in Rosenfeld Media on March 09, 2008 21:05:
Waiting for my book (1 month has gone by)I ordered the Indi Young book on February 14, and received a confirmation email. Haven't yet received the book, however.
I've emailed customer service last week as per instructed in the confirmation email, but I've recieved no response and no information as to my order status. If there's been a delay in shipping due to stock, that would be fine, but it would be nice to be notified, or get a response from customer service as to my order status. Please advice - thank you.
