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  • problem

    K J Evans replied on May 01, 2009 08:30 to the problem "CounterSpy blocked essential services" in Sunbelt Software:

    K J Evans
    Worked out how to stop it running. Renamed driver files sbap*.sys from recovery console. Booted to safe mode and was then able to disable the service. Now I can boot normally and change NIC settings, restart service, disable active protection and get automated uninstall of agent, since you can't uninstall it from Control Panel. Now to see if it survives a reboot. I had no idea that "Block" meant completely remove this application.
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  • problem

    K J Evans replied on May 01, 2009 07:25 to the problem "CounterSpy blocked essential services" in Sunbelt Software:

    K J Evans
    Well Brian, thanks. So it was Microsoft's fault that the laptop is now useless. I see. But that really doesn't help. The laptop has no networking now (or any other services), so it can't receive a new policy. What I need to know is how to reverse the damage locally on the laptop. I can expand services.exe from the recovery console, but as soon as anyone logs on, the laptop shuts down again as CounterSpy removes it again. The NIC is configured for a differerent site so it can't receive a new policy. How do I stop CounterSpy from running?
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  • problem

    K J Evans reported a problem in Sunbelt Software on April 30, 2009 20:37:

    K J Evans
    CounterSpy blocked essential services
    Counterspy enterprise just blocked services.exe on a laptop for reasons best known to itself. Now I have a brick instead of a laptop. How can I unblock this? System restore won't run, can't see event logs (security id may not be the owner), and of course CounterSpy itself can't run as it is a service. It has removed all networking, so I can't do anything across the network. Stupid braindead program - now we'll have to completely rebuild the machine. I've put in a support ticket, but have had no reply yet. Do you think we'll be renewing our licences...?