Kasper Garnæs's dashboard

Kasper Garnæs replied on June 16, 2008 18:36 to the question "Resolving "invalid username or password" error" in head in sky:

No problem. We hope you'll enjoy using telegraph!

Kasper Garnæs replied on June 16, 2008 17:19 to the question "Resolving "invalid username or password" error" in head in sky:

jternes, please check whether you have enabled the Basecamp API for your account.

The checkbox is located under the Account (Upgrade/Billing) tab found at the root of your Basecamp site. It must be checked. If it is already enabled the text will say "The API is currently enabled for this account".

The fact that you need to enable the API to use telegraph is missing from the site. It will be added shortly.

I hope this helps.

Kasper Garnæs started a conversation in head in sky on June 15, 2008 20:34:

telegraph unavailable the last two hours

The DNS servers at our hosting provider went down about two hours ago. This caused problems when telegraph was retrieving GetSatisfaction topics and posting messages to Basecamp.

The problem has been resolved and we're up and running again.

Kasper G replied on June 12, 2008 20:06 to the question "Is it possible to use a Satisfaction widget over HTTPS?" in Get Satisfaction:

Scott, you're right. Using the API was easy and works great for now!

kasperg replied on May 24, 2008 06:00 to the question "Is it possible to use a Satisfaction widget over HTTPS?" in Get Satisfaction:

Heh, we also have this problem with one of our Rails apps.

I guess we could parse the topic RSS feed server side instead of using the JavaScript widget. Some caching would probably also be useful to avoid the performance hit.

kasperg replied on May 06, 2008 10:33 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

Great! I'll test it this week.

kasperg marked one of aroth's replies in Thmbnl as useful. aroth replied to the problem "Create() reports 'url already exists' but find() returns 'Image not available'".

kasperg replied on May 04, 2008 09:28 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

Thanks, Adam. That answers my question.

I hope you will add more specific error messages or the ability to specify your own "Image not available" file soon.

kasperg replied on May 03, 2008 17:47 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

The thumbnail for http://upsido.com works now.

I understand there is a lag between submission and processing. Does the 'url already exists' error message mean that the URL *either* is in the processing queue or has a thumbnail already?

If that is the case something like the following would not work:

$thumbUrl = NULL;
//only try to get the thumnail url if it cannot be created
if (!$thmbnl->create($url))
{
//if the error string contains exist the thumbnail has already been generated and we can safely find the file
if (strpos($thmbnl->error, 'exist') > 0)
{
$thumbUrl = $thmbnl->find($url, $this->thumbnailWidth);
}
}

kasperg replied on May 03, 2008 11:05 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

Thumbnails for http://dr.dk and http://berlingske.dk work fine now, but the overall problem does not seem to be solved.

I tried calling create() for http://upsido.com, which returns false with the error 'url already exists'. However a subsequent find() for http://upsido.com still returns the "Image not available" file.

kasperg replied on May 02, 2008 06:20 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

Cheers!

kasperg replied on May 02, 2008 05:25 to the problem "Create() reports 'url already exists' but find() returns 'Image not available'" in Thmbnl:

Sure. I just tested this using http://dr.dk and http://berlingske.dk.

kasperg reported a problem in Thmbnl on April 30, 2008 15:29:

Create() reports 'url already exists' but find() returns 'Image not available'

I've tried to work around the alternate "Image not available" problem by calling create() on urls and checking whether the error message is 'url already exists' to determine whether a thumbnail already exists.

However I've found that the "Image not available" thumbnail is returned in some cases when calling find() even though "url already exists" is reported after create(). Why is this?

I'm using the PHP5 API and bought a webmaster account.