Kate Nartker's Profile

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Kate Nartker marked one of Rohit Kumar's replies in Adobe as useful. Rohit Kumar replied to the problem "Waiting for refund for Adobe Acrobat Connect Pro".
Kate Nartker replied on September 30, 2009 19:59 to the problem "Waiting for refund for Adobe Acrobat Connect Pro" in Adobe:

Hi Rohit,

Thanks for the reply. We actually just got the refund, so I'll mark the problem as solved. Just took a lot of back and forth in the customer support portal.

Do you think this solves the problem? Mark it as solved
Kate Nartker reported a problem in Adobe on September 08, 2009 23:02:

Waiting for refund for Adobe Acrobat Connect Pro
In July, I accidentally purchased Adobe Acrobat Connect Pro, instead of Acrobat Connect. A customer service representative told me I could get a refund only by going through the online customer support portal. I have opened 3 separate tickets, our account has still not been canceled, and they continue to charge our account monthly. (They've charged us 3 times now.) When I call customer service, I get passed from department to department and today I was on hold for more than an hour. If you could please help me figure out how to cancel our account and get a refund, I'd appreciate it.
Kate Nartker started following the problem "Will I ever receive my refund from Adobe?" in Adobe.