Kate's dashboard

Kate replied on September 08, 2009 21:51 to the problem "Bouncing over to old, then nothing" in HootSuite:

Hi Gospodyina,

Oh noes! Don't worry, you're still in the cool club. Let's fix this - can you please try to log out of HootSuite completely, then log in again. Also, you may need to clear your cookies. Please let me know if this looping still occurs.

Thanks,
Kate & the HootSuite team

Kate replied on September 08, 2009 21:47 to the question "Whoops--deleted tweeted column. Now what?" in HootSuite:

Hi Jennifer,

Do you mean your 'Sent Tweets' column? If yes, you can simply click add new column, and select sent tweets and the appropriate account.

Thanks for using HootSuite,
Kate

Kate replied on September 08, 2009 21:45 to the question "Avatars in embedded feeds" in HootSuite:

Hi Neil,

Yes, this is something we are currently working on. Check out the HootSuite blog, and follow @HootSuite for new feature announcements.

Thanks!
Kate & the HootSuite team

Kate replied on September 08, 2009 21:42 to the problem "Login problem" in HootSuite:

Hi Fiona,

Can you please try to log out completely, and log in again. Also, you may need to clear your cookies.

Thanks,
Kate & the HootSuite team

Kate replied on August 07, 2009 21:47 to the problem "Scheduled tweets are not posting at all" in HootSuite:

Hi Tim,

Thank you for the suggestion. We've now put an announcement up on the HootSuite dashboard. Thanks.

Kate

Kate replied on August 07, 2009 20:54 to the problem "Twitter function" in HootSuite:

Hi Nirmala,

We're still waiting on Twitter.com. Due to defensive measures Twitter has taken against the ongoing denial-of-service attack, some Twitter clients, including HootSuite service has been intermittent with the Twitter API. Thanks for your patience. Visit http://status.twitter.com for details.

Best,
Kate & the HootSuite team

Kate replied on August 07, 2009 19:18 to the idea "Shorten tweets" in HootSuite:

Hi Peter,

Sorry, I'm not sure what you mean. Could you please explain in more detail.

Best,
Kate

Kate replied on August 07, 2009 19:17 to the problem "Tweets not posting" in HootSuite:

Hi Jayne,

Due to defensive measures Twitter has taken against the ongoing denial-of-service attack, some Twitter clients, including HootSuite service has been intermittent with the Twitter API. If we can't connect to Twitter, your tweets cannot be sent. Thanks for your patience. Visit http://status.twitter.com for details.

Kate & the team at HootSuite

Kate replied on August 07, 2009 19:14 to the question "View scheduled tweets?" in HootSuite:

Hi Drew,

In HootSuite 2.0, you can created tabs with columns. You are able to create a 'pending' column, and a 'sent' column to organize your Twitter stream.

Please note due to defensive measures Twitter has taken against the ongoing denial-of-service attack, some Twitter clients, including HootSuite service has been intermittent with the Twitter API. Thanks for your patience. Visit http://status.twitter.com for details.

Best,
Kate & the HootSuite team

Kate replied on August 07, 2009 19:08 to the problem "Can't access Twitter via hootsuite" in HootSuite:

Hi Larry,

Due to defensive measures Twitter has taken against the ongoing denial-of-service attack, some Twitter clients, including HootSuite, service has been intermittent with the Twitter API. Thanks for your patience. Visit http://status.twitter.com for details.

Best,
Kate & the HootSuite team

Kate replied on August 07, 2009 19:05 to the problem "No access to Twitter after DoS attatcks" in HootSuite:

Hi Larry,

That's correct. HootSuite uses Twitter's API. Due to defensive measures Twitter has taken against the ongoing denial-of-service attack, some Twitter clients, including HootSuite service has been intermittent with the Twitter API. Thanks for your patience. Visit http://status.twitter.com for details.

Best,
Kate & the HootSuite team

Kate replied on August 07, 2009 19:04 to the problem "still not pulling tweets" in HootSuite:

Hi Joy,

HootSuite's service has been intermittent with the Twitter API due to defensive measures Twitter has taken against the ongoing denial-of-service attack. Thanks for your patience. Please visit http://status.twitter.com for details.

Best,
Kate & the HootSuite team

Kate replied on August 07, 2009 18:58 to the problem "hootsuite down?" in HootSuite:

Hi Deborah,

Yes, we're still waiting on Twitter.com. Due to defensive measures Twitter has taken against the ongoing denial-of-service attack, some Twitter clients, including HootSuite service has been intermittent with the Twitter API. Thanks for your patience. Visit http://status.twitter.com for details.

Kate & the HootSuite team

Kate replied on August 07, 2009 18:36 to the problem "twitter denial of service" in HootSuite:

Hi Iowa,

Some Twitter clients, including HootSuite's, service has been intermittent with the Twitter API, Due to defensive measures Twitter has taken against the ongoing denial-of-service attack. Thanks for your patience at this time. Visit http://status.twitter.com for details.

Kate & the HootSuite team

Kate replied on August 07, 2009 18:24 to the problem "Hootsuite/Twitter still not working" in HootSuite:

Hi Rachael and Chuck,

Due to defensive measures Twitter has taken against the ongoing denial-of-service attack, some Twitter clients, including HootSuite are unable to communicate with the Twitter API. Thanks for your patience. Visit http://status.twitter.com for details.

Kate & the HootSuite team

Kate replied on August 07, 2009 18:23 to the problem "Hootsuite service down even though twitter is up" in HootSuite:

Hi Kevin,

Due to defensive measures Twitter has taken against the ongoing denial-of-service attack, some Twitter clients, including HootSuite are unable to communicate with the Twitter API. Thanks for your patience.

Kate & the HootSuite team

Kate replied on August 07, 2009 18:15 to the problem "Hootsuite Isn't Working" in HootSuite:

Hi Elizabeth,

We're sorry for the delay. We're currently working on getting HootSuite back up and running. HootSuite grabs data from Twitter, it's related to sites that make extensive use of Twitter's API through a centralized IP.

Visit http://status.twitter.com for details.

Best,
Kate

Kate replied on August 07, 2009 18:12 to the problem "Scheduled tweets are not posting at all" in HootSuite:

Hi Tim,

Thanks for your questions. Scheduled tweets were not sent when Twitter was down. We could not connect to Twitter and therefore no tweets could be sent. We're working on getting HootSuite back up and running. HootSuite uses the same API as TD, but HootSuite is a web app and the issue is related to the extensive use of Twitter's API through a centralized IP. Visit http://status.twitter.com for details.

Thanks for your patience -

Kate

Kate replied on August 07, 2009 17:45 to the problem "Streams are dead." in HootSuite:

Hi Faith,

We're sorry for the delay. We're currently working on getting HootSuite back up and running. HootSuite grabs data from Twitter, it's related to sites that make extensive use of Twitter's API through a centralized IP. It's the same reason TwitPic is down too. Visit http://status.twitter.com for details.

Best,
Kate

Kate replied on August 07, 2009 17:42 to the idea "Schedule tweets when twitter is busy/down." in HootSuite:

Hi beriberikix,

Thanks for the suggestion, that's a good idea. Thanks for your patience at this time.

Best,
Kate