Kathy B. W.'s dashboard

I would like to sue eBay for not enforcing their policies fairly on all sellers. I have the same problem with eBay doing nothing about the listings I report for selling items that are delivered digitally. At this time I have been gathering data. If anyone else would like to get involved in a class action suit, please let me know.

I use www.GeeeWhiz.com too, it's been around for about 3 months or so, but they have collected thousands of names from eBay sellers already. Totally free, the easiest to use I found so far, no registrations, and they don't collect your private info like others do. It's for sellers only according to their FAQ, so no buyers can leave feedbacks on there........haha...............a pretty cool site. Now we just need Google to have an auction site..........=-) – Tony, on September 21, 2008 15:38

Ooops! I misspelled the website. Go to www.Geeewhiz.com There you can place the deadbeat's name in the blocked bidder's list. It doesn't affect their ability to continue bidding on ebay but it will help to warn another seller. While there, you can download the list of deadbeats to your blocked seller list. It's the only tool we have at present. Hopefully, ebay will get the message and tighten controls on buyers........yeah, in my dreams. – justguessing but..., on September 20, 2008 15:47

Message to Justguessing but... You mentioned to me (Kathy B.W.) to put the buyer's name on a black list at Geewhiz.com. I went to the site but don't see anywhere that says Black List. Where do I find it?

I agree that if a new viable selling venue popped up on the net, a lot of sellers would go there and it would be an instant success (depending on how well the site would be run of course).

Please check the seller's term - if it is for pick-up only, check their location and DO NOT BID if you cannot pick-it-up. It would be a waste of time for you to bid on items that you cannot get, and also wasted the listing fee of the sellers, which does not benefit on both end.

What is done, is done. Contact your seller and ask him to ship it to you. They are holding the goods, and only if they are willing to do it for you. If you have already paid but have not receive it, contact Paypal and file dispute.

With amount as big as this, you could get a lawyer to handle this; it is strange to see Paypal doing this unless your tracking number does not include signature confirmation. Rule of thumbs is always include signature delivery.

A it was a month ago, what's now? what is her eBay name? – Levi , on September 20, 2008 05:29

If the buyer never pay you, file UPI dispute and eBay should exclude this buyer for leaving a negative feedback for you. UPI dispute will get back your listing fees and related fees.

Check this out:
http://www.tamebay.com/2008/06/how-to... – Levi , on September 20, 2008 05:25

I'm having a similar problem. I sell Playboy magazines on eBay and have been for years without any problems. All of a sudden they have started ending my auctions saying the cover has nudity on it. Yet there are other sellers withe the same issue showing the same cover and Evilbay does not end their auctions. Greedbay told me I could report their auctions as mature audience violations, I told them I do'n't care what other sellers do, I just want eBay to stop harassing me. Their robotic answer was the same. So I reported the other auctions..... guess what eBay did nothing. I have an idea that might work 212kelvin, give me a link to your competitors auctions and I will report them, and I will give you some of the links for the auctions I reported for you to report. I think they are filtering out complaints made by someone they have targeted to harass

Final note. I predict that if there were suddenly another viable selling venue offered on the net that the vacuum created by the hordes of sellers vacating and dumping Ebay would probably create another catastrophic tsunami!! – justguessing but..., on August 18, 2008 23:07

Thanks for the update. Since the buyer got what she wanted, she probably won't deliver on her threat. You were smart to notify her IPO and the police. I applaud you for being proactive.

May I suggest that you also put her name on the black list at Geeewhiz.com
If you haven't checked into this site, do so. It exists for sellers and we definitely need help.

I admit there is a problem with shipping TO Canada. Was not aware of the reverse but it makes sense that it works both ways. As a US seller, I have had problems with Canadian buyers. It appears there is a lack of information on both sides.

In the US, a package weighing less than 4 lbs can be shipped by international first class and the shipping charge is economical. However, the shipment cannot be created online as it must go through the post office AND THERE IS NO TRACKING CONFIRMATION NOR INSURANCE available. So, to protect ourselves with insurance and/or delivery confirmation, US Shippers must ship PRIORITY. Priority is much more expensive! So the dilemma is whether to offer International First Class and run the risk of a legitimate loss in the mail and/or buyer fraud or to offer Priority shipping only and lose sales because of the shipping charges. It's a no-win situation compounded by the lack of empathy from Ebay.

My best effort to avoid problems is to attempt to educate the buyer. For that reason, I have a notice to Canadian and International buyers written in bold at the bottom of the body of my listing advising them of the difference and indicating that I cannot refund if they choose international first class. So far, this hasn't been challenged but that doesn't mean it won't.

Delivery time is also an issue with International First Class since delivery is much slower than Priority.

So, although you accept the risk of non-delivery or buyer fraud to ship first class, you must then stand in line at a crowded post office and fill out forms (not necessary when shipping domestic) and since the package can take as long as 10 days to two weeks for delivery, it is very likely you will be rated as a "slow shipper" by an ungrateful buyer!!!!

Now, try to explain all that to the arrogant demigods at Ebay.











– justguessing but..., on August 18, 2008 22:51

I agree with what Justguessingbut.. says. As an update to my story (Kathy B.W.) I never did get any help from eBay. All they sent me were form replies that were not on topic since they had not read the full e-mail I had sent to them. I reported the threatening e-mailer (eBay buyer) to her e-mail provider and they shut her down. I also reported the matter to the police in her city, and perhaps they had a word with her.

All I know is I fully refunded her money, and I haven't heard anything from her since. She does not seem to have gone through with her threat to ruin my eBay business by filing negative feedback and by reporting me to eBay as a seller who supposedly wouldn't ship merchandise that was paid for.

So luckily my problem seems to have been resolved (I hope) pretty much by myself. I have had two other buyers since who refused to pay the exact postage from Canada to their address, and I don't know if they are relatives of the threatening buyer on eBay. I clearly describe my shipping policy and postage fees and how I go about getting the postage fee to each different buyer address for each different package from Canada.

Because I clearly inform buyers before they buy, I should not have had to cancel those sales and refund the money, but I figured it was too much bother to waste time on it, since I knew I wouldn't get any help from eBay, so I cancelled the sale and refunded the money.

I don't know what eBay is thinking - they are pro-buyer, but if there are no sellers with items buyers want to buy, then no one will buy. Justguessingbut is right - eBay has castrated the sellers and are not treating us well.

If sellers leave eBay and go to another site, eBay might get a sudden shock.

Kathy B.W.

My latest hero is an ebay coin seller who sued the buyer for giving him a neutral feedback rather than the positive he deserved! All I have to say is hurray! The best part is that the buyer complained because he had to pay $500 to hire a lawyer to defend himself. LMAO!

Seriously, if I had the kind of money tied up into ebay transactioins as some sellers have indicated above, I would be all over a deadbeat scammer faster than he could say "lawsuit!!".
Let's face it: The facts are:
No 1 Buyers are having a field day now that Ebay has castrated the sellers. No 2 It's not going to get any better unless the sellers take back some authority. Handle it the way you would before Ebay came along. You get taken, you sue. You can't wait for others to fix this for you.

No 3. Ebay isn't going to change back voluntarily. In their community, entrepreneurship is evil. Sellers are the bad guys. Profit making is disdained (except for themselves of course) Consider it s microcosm of how they would like the world to become. Need further proof, look at their geographic base of operations, consider it's political leanings and then look at your situation on Ebay. See the parallels? Bingo!

I have had many similar experiences such as this. I am currently a powerseller with 495 positive feedbacks, none negative. So I be sure to flaunt that on my auctions as much as possible. Well I get a lady who wants to buy a PS3 Metal Gear bundle I was selling, buy it now 599. Well I have five and she "bought" all five of them. Well since I don't do combined shipping on something that weighs 20 pounds I charged her for all five to ship. Well a week goes by and she files a PayPal dispute saying I sent ONE of them and she wants the other 2400 dollars back. Well I have proof that they were delivered, but she says it is to the wrong address. WTF? So I have e-mailed eBay and PayPal and as expected they give me the run-around. Nice. SO currently they deducted 2461$ from my account for shipping and the systems themselves. Well now this lady will not respond to my e-mails and PayPal won't either. I looked at this lady's eBay today, and guess what? She is selling four PS3's lower then retail. Come on! So I told PayPal that today and also eBay. This lady threatens me with negative feedback I said "do it" eBay is on my nerves!

You're welcome. Let us know if you have any questions! :) – Amy Muller, on July 27, 2008 17:20

Hi Melissa, if you want to buy from me, I have lots of great brand new items - brand new because they are my personal possessions but due to injury I never used them - and I will ship them to you no problem at all. I have an excellent feedback rating and am reliable. Please let me know. Kathy

Thanks Amy. Great information and a great site.

I'm having a terrible problem with eBay myself. A buyer bought one of my items but is refusing to pay full postage on it. Every day she e-mails me with progressively escalating hostile, insulting, obscene and threatening messages. I spoke to my eBay Seller Outreach rep. who said No problem, since I have an eBay store I can contact the store support phone line. I phoned and phoned it and only got recordings saying to call back. I contacted Live Chat and they told me Oh that phone support line hasn't worked for a long time and is discontinued. I told them about my problem and that I just wanted to fully refund the woman's money because I was becoming afraid she might attack me or something. I'm a senior, ill, disabled and selling everything I own because I'm dying. Live Chat told me I had to contact Trust and Safety.

Well, Trust and Safety can only be contacted via e-mail. In the past month, I've sent them messages asking for help and advice several times each week. Each time, the rep. reads my email ONLY UNTIL he/she gets to a word where they know they have a form letter for that subject and then they email me the FORM LETTER. They have NEVER read my entire (short polite accurate) e-mails. So I have to e-mail them back and say Well, I've done that and it didn't work OR Well, you didn't answer my question.

The lastest was where the Trust and Safety guy said to block the buyer's e-mails and also report her to her e-mail provider. I've done the second but not the first because I'm an honest person and I don't want her money and the product too. If I block her e-mails it is like stealing her money. I want advice on HOW TO CANCEL THE SALE when the buyer doesn't agree to cancel it - this all started when eBay told me, I swear to God and I'll take a poligraph, NOT to use Reserve Prices because it was a waste of my money. eBay said to put my item on a Buy Now price AND put it at auction. The Buy Now price clearly showed as $225 so I believed what the eBay man told me and believed my item wouldn't sell until it reached that price or higher. Instead, it sold for $50.00 eBay DENIES they made a mistake and say I have to take the loss.

I joined eBay back when they started and I'm appalled at their LACK OF SUPPORT for good sellers. Due to injury and illness, I have had periods where I've been off eBay, but I have worked like the devil to get my positive feedbacks, none negative, and this despite the fact that about 2/3 of buyers don't file positive feedback even after e-mailing me how much they liked their item. Anyway, I digress.....

I decided I would honour the sale and I wrapped up the item and got the exact postage. When I told the buyer about the exact postage, she has reacted by sending me daily obscene threatening messages. Ebay telling me to block her e-mails will do absolutely no good and will make the situation worse, since the buyer could say I "stole" her money.

I WANT ADVICE FROM A REAL PERSON AT EBAY as to how to cancel this sale, refund the buyer's money, get this dangerous person out of my life, and not have negative feedback, or more importantly not have a non-shipped paid item strike against me.

I only have a limited time before I die, and since my boss tried to kill me and took away my job, I need to sell everything I own.

I WOULD VERY MUCH LIKE TO HEAR FROM SOMEONE AT EBAY OR OTHER USERS OF THIS PAGE GET SATISFACTION. My brother is American and Canadian hero NASA Astronaut Dr. Dave Williams, who went up on missions STS-90 and STS-118 where he repaired the shuttle so the crew could get safely back to earth. My brother is too busy to be in my life. I don't want to end up dead, or with my eBay business ruined because of this hostile threatening eBay buyer.

With all the money I pay eBay each month in fees and store fees, etc., I'm VERY DISAPPOINTED at how eBay treats its sellers. (They have new procedures where buyers can rate sellers but it is kept secret from sellers, and sellers can't put feedback against bad buyers any more, but I won't go into that here.) Thanks.

I'm having a terrible problem with eBay myself. A buyer bought one of my items but is refusing to pay full postage on it. Every day she e-mails me with progressively escalating hostile, insulting, obscene and threatening messages. I spoke to my eBay Seller Outreach rep. who said No problem, since I have an eBay store I can contact the store support phone line. I phoned and phoned it and only got recordings saying to call back. I contacted Live Chat and they told me Oh that phone support line hasn't worked for a long time and is discontinued. I told them about my problem and that I just wanted to fully refund the woman's money because I was becoming afraid she might attack me or something. I'm a senior, ill, disabled and selling everything I own because I'm dying. Live Chat told me I had to contact Trust and Safety.

Well, Trust and Safety can only be contacted via e-mail. In the past month, I've sent them messages asking for help and advice several times each week. Each time, the rep. reads my email ONLY UNTIL he/she gets to a word where they know they have a form letter for that subject and then they email me the FORM LETTER. They have NEVER read my entire (short polite accurate) e-mails. So I have to e-mail them back and say Well, I've done that and it didn't work OR Well, you didn't answer my question.

The lastest was where the Trust and Safety guy said to block the buyer's e-mails and also report her to her e-mail provider. I've done the second but not the first because I'm an honest person and I don't want her money and the product too. If I block her e-mails it is like stealing her money. I want advice on HOW TO CANCEL THE SALE when the buyer doesn't agree to cancel it - this all started when eBay told me, I swear to God and I'll take a poligraph, NOT to use Reserve Prices because it was a waste of my money. eBay said to put my item on a Buy Now price AND put it at auction. The Buy Now price clearly showed as $225 so I believed what the eBay man told me and believed my item wouldn't sell until it reached that price or higher. Instead, it sold for $50.00 eBay DENIES they made a mistake and say I have to take the loss.

I joined eBay back when they started and I'm appalled at their LACK OF SUPPORT for good sellers. Due to injury and illness, I have had periods where I've been off eBay, but I have worked like the devil to get my positive feedbacks, none negative, and this despite the fact that about 2/3 of buyers don't file positive feedback even after e-mailing me how much they liked their item. Anyway, I digress.....

I decided I would honour the sale and I wrapped up the item and got the exact postage. When I told the buyer about the exact postage, she has reacted by sending me daily obscene threatening messages. Ebay telling me to block her e-mails will do absolutely no good and will make the situation worse, since the buyer could say I "stole" her money.

I WANT ADVICE FROM A REAL PERSON AT EBAY as to how to cancel this sale, refund the buyer's money, get this dangerous person out of my life, and not have negative feedback, or more importantly not have a non-shipped paid item strike against me.

I only have a limited time before I die, and since my boss tried to kill me and took away my job, I need to sell everything I own.

I WOULD VERY MUCH LIKE TO HEAR FROM SOMEONE AT EBAY OR OTHER USERS OF THIS PAGE GET SATISFACTION. My brother is American and Canadian hero NASA Astronaut Dr. Dave Williams, who went up on missions STS-90 and STS-118 where he repaired the shuttle so the crew could get safely back to earth. My brother is too busy to be in my life. I don't want to end up dead, or with my eBay business ruined because of this hostile threatening eBay buyer.

With all the money I pay eBay each month in fees and store fees, etc., I'm VERY DISAPPOINTED at how eBay treats its sellers. (They have new procedures where buyers can rate sellers but it is kept secret from sellers, and sellers can't put feedback against bad buyers any more, but I won't go into that here.) Thanks.