Kathy B. W.'s dashboard

I have this problem as well, and I also made a small post on another thread called eBay permits buyers to unethically steal from sellers by Steve 55. A few days after I posted my comment, eBay removed 850 of my 925 listings and they gave me no warning. They sent me an email saying that because I am dying and leaving all my money to the SPCA (Society for Prevention of Cruelty to Animals), and I mention this in my listings, they removed all my listings. This is more than four years of my work down the drain. It is hard for me to take the photos because I can't stand up for long (I'm ill and disabled) and I can't sit for long periods so writing descriptions and putting the listings up is painful for me. I built up a good feedback record and I've been with eBay since 1999. They did not email me and ask me to take any words they didn't like out of my listings, they just removed all the listings. Try to imagine losing 850 listings in five minutes. I was stunned and shocked.

I don't know if eBay representatives read these pages, but it's a little odd that this happened to me right after I posted here in the other thread. So people should be careful what they post here, I guess. I thought it was a safe forum to make comments, but maybe it isn't??

All I know is I was so stunned by what eBay has done that I couldn't stop crying and had to go to the hospital because I thought I was having a heart attack.

What can possibly be wrong with a dying woman (me) wanting to sell things on eBay and put as much money as I can towards the SPCA an internationally recognized animal charity???

I'd love to hear what people think.

Kathy B.W.

I've had the same problem with PayPal. There is no protection for sellers. I sold an item to a woman and she claimed she never got it. She never contacted me. She made a claim to PayPal and PayPal notified me of the claim asking me to reply. I provided, by fax at my cost for fax and copies, complete record of the transaction and copies proving I had mailed the item. These receipts are good enough for all other uses, i.e. tax man, etc., but my receipts weren't good enough for PayPal. They said I had to get all buyers to sign they had received their packages. From Canada, when I mail by a method that needs a signature, it costs so much the buyers don't want to pay for it. So I'm between a rock and a hard place. PayPal decided not to accept my proof of shipment and gave the buyer her money back. Since she claimed she never received the item, she didn't have to send anything back to me. So if she was lying about not getting the item, which I suspect, then she got her money and the item too. It is very rare that my packages don't reach the buyer, maybe .5% of all the packages I send out. I made an appeal to PayPal and they rejected it completely. So I'm out my item and my money.

Another thing is, has anyone noticed that when you look up your Fee Record for an item, it only goes back about 3 months, so you think you've only paid let's say $4.25 in Fees, but in truth your item was listed for much longer than that and you actually paid much more in fees. I suddenly realized this was happening. I looked up Fees for a sold item, and it said $5.65 but only showed three months. I was lying in bed one night and suddenly thought That item had been listed for almost a year. So the eBay Fee page was hiding the other 9 months of fees.

Has anyone had this problem?

Kathy B.W.

Message to Justguessing but... You mentioned to me (Kathy B.W.) to put the buyer's name on a black list at Geewhiz.com. I went to the site but don't see anywhere that says Black List. Where do I find it?

I agree that if a new viable selling venue popped up on the net, a lot of sellers would go there and it would be an instant success (depending on how well the site would be run of course).

I agree with what Justguessingbut.. says. As an update to my story (Kathy B.W.) I never did get any help from eBay. All they sent me were form replies that were not on topic since they had not read the full e-mail I had sent to them. I reported the threatening e-mailer (eBay buyer) to her e-mail provider and they shut her down. I also reported the matter to the police in her city, and perhaps they had a word with her.

All I know is I fully refunded her money, and I haven't heard anything from her since. She does not seem to have gone through with her threat to ruin my eBay business by filing negative feedback and by reporting me to eBay as a seller who supposedly wouldn't ship merchandise that was paid for.

So luckily my problem seems to have been resolved (I hope) pretty much by myself. I have had two other buyers since who refused to pay the exact postage from Canada to their address, and I don't know if they are relatives of the threatening buyer on eBay. I clearly describe my shipping policy and postage fees and how I go about getting the postage fee to each different buyer address for each different package from Canada.

Because I clearly inform buyers before they buy, I should not have had to cancel those sales and refund the money, but I figured it was too much bother to waste time on it, since I knew I wouldn't get any help from eBay, so I cancelled the sale and refunded the money.

I don't know what eBay is thinking - they are pro-buyer, but if there are no sellers with items buyers want to buy, then no one will buy. Justguessingbut is right - eBay has castrated the sellers and are not treating us well.

If sellers leave eBay and go to another site, eBay might get a sudden shock.

Kathy B.W.

Hi Melissa, if you want to buy from me, I have lots of great brand new items - brand new because they are my personal possessions but due to injury I never used them - and I will ship them to you no problem at all. I have an excellent feedback rating and am reliable. Please let me know. Kathy

Thanks Amy. Great information and a great site.

I'm having a terrible problem with eBay myself. A buyer bought one of my items but is refusing to pay full postage on it. Every day she e-mails me with progressively escalating hostile, insulting, obscene and threatening messages. I spoke to my eBay Seller Outreach rep. who said No problem, since I have an eBay store I can contact the store support phone line. I phoned and phoned it and only got recordings saying to call back. I contacted Live Chat and they told me Oh that phone support line hasn't worked for a long time and is discontinued. I told them about my problem and that I just wanted to fully refund the woman's money because I was becoming afraid she might attack me or something. I'm a senior, ill, disabled and selling everything I own because I'm dying. Live Chat told me I had to contact Trust and Safety.

Well, Trust and Safety can only be contacted via e-mail. In the past month, I've sent them messages asking for help and advice several times each week. Each time, the rep. reads my email ONLY UNTIL he/she gets to a word where they know they have a form letter for that subject and then they email me the FORM LETTER. They have NEVER read my entire (short polite accurate) e-mails. So I have to e-mail them back and say Well, I've done that and it didn't work OR Well, you didn't answer my question.

The lastest was where the Trust and Safety guy said to block the buyer's e-mails and also report her to her e-mail provider. I've done the second but not the first because I'm an honest person and I don't want her money and the product too. If I block her e-mails it is like stealing her money. I want advice on HOW TO CANCEL THE SALE when the buyer doesn't agree to cancel it - this all started when eBay told me, I swear to God and I'll take a poligraph, NOT to use Reserve Prices because it was a waste of my money. eBay said to put my item on a Buy Now price AND put it at auction. The Buy Now price clearly showed as $225 so I believed what the eBay man told me and believed my item wouldn't sell until it reached that price or higher. Instead, it sold for $50.00 eBay DENIES they made a mistake and say I have to take the loss.

I joined eBay back when they started and I'm appalled at their LACK OF SUPPORT for good sellers. Due to injury and illness, I have had periods where I've been off eBay, but I have worked like the devil to get my positive feedbacks, none negative, and this despite the fact that about 2/3 of buyers don't file positive feedback even after e-mailing me how much they liked their item. Anyway, I digress.....

I decided I would honour the sale and I wrapped up the item and got the exact postage. When I told the buyer about the exact postage, she has reacted by sending me daily obscene threatening messages. Ebay telling me to block her e-mails will do absolutely no good and will make the situation worse, since the buyer could say I "stole" her money.

I WANT ADVICE FROM A REAL PERSON AT EBAY as to how to cancel this sale, refund the buyer's money, get this dangerous person out of my life, and not have negative feedback, or more importantly not have a non-shipped paid item strike against me.

I only have a limited time before I die, and since my boss tried to kill me and took away my job, I need to sell everything I own.

I WOULD VERY MUCH LIKE TO HEAR FROM SOMEONE AT EBAY OR OTHER USERS OF THIS PAGE GET SATISFACTION. My brother is American and Canadian hero NASA Astronaut Dr. Dave Williams, who went up on missions STS-90 and STS-118 where he repaired the shuttle so the crew could get safely back to earth. My brother is too busy to be in my life. I don't want to end up dead, or with my eBay business ruined because of this hostile threatening eBay buyer.

With all the money I pay eBay each month in fees and store fees, etc., I'm VERY DISAPPOINTED at how eBay treats its sellers. (They have new procedures where buyers can rate sellers but it is kept secret from sellers, and sellers can't put feedback against bad buyers any more, but I won't go into that here.) Thanks.

I'm having a terrible problem with eBay myself. A buyer bought one of my items but is refusing to pay full postage on it. Every day she e-mails me with progressively escalating hostile, insulting, obscene and threatening messages. I spoke to my eBay Seller Outreach rep. who said No problem, since I have an eBay store I can contact the store support phone line. I phoned and phoned it and only got recordings saying to call back. I contacted Live Chat and they told me Oh that phone support line hasn't worked for a long time and is discontinued. I told them about my problem and that I just wanted to fully refund the woman's money because I was becoming afraid she might attack me or something. I'm a senior, ill, disabled and selling everything I own because I'm dying. Live Chat told me I had to contact Trust and Safety.

Well, Trust and Safety can only be contacted via e-mail. In the past month, I've sent them messages asking for help and advice several times each week. Each time, the rep. reads my email ONLY UNTIL he/she gets to a word where they know they have a form letter for that subject and then they email me the FORM LETTER. They have NEVER read my entire (short polite accurate) e-mails. So I have to e-mail them back and say Well, I've done that and it didn't work OR Well, you didn't answer my question.

The lastest was where the Trust and Safety guy said to block the buyer's e-mails and also report her to her e-mail provider. I've done the second but not the first because I'm an honest person and I don't want her money and the product too. If I block her e-mails it is like stealing her money. I want advice on HOW TO CANCEL THE SALE when the buyer doesn't agree to cancel it - this all started when eBay told me, I swear to God and I'll take a poligraph, NOT to use Reserve Prices because it was a waste of my money. eBay said to put my item on a Buy Now price AND put it at auction. The Buy Now price clearly showed as $225 so I believed what the eBay man told me and believed my item wouldn't sell until it reached that price or higher. Instead, it sold for $50.00 eBay DENIES they made a mistake and say I have to take the loss.

I joined eBay back when they started and I'm appalled at their LACK OF SUPPORT for good sellers. Due to injury and illness, I have had periods where I've been off eBay, but I have worked like the devil to get my positive feedbacks, none negative, and this despite the fact that about 2/3 of buyers don't file positive feedback even after e-mailing me how much they liked their item. Anyway, I digress.....

I decided I would honour the sale and I wrapped up the item and got the exact postage. When I told the buyer about the exact postage, she has reacted by sending me daily obscene threatening messages. Ebay telling me to block her e-mails will do absolutely no good and will make the situation worse, since the buyer could say I "stole" her money.

I WANT ADVICE FROM A REAL PERSON AT EBAY as to how to cancel this sale, refund the buyer's money, get this dangerous person out of my life, and not have negative feedback, or more importantly not have a non-shipped paid item strike against me.

I only have a limited time before I die, and since my boss tried to kill me and took away my job, I need to sell everything I own.

I WOULD VERY MUCH LIKE TO HEAR FROM SOMEONE AT EBAY OR OTHER USERS OF THIS PAGE GET SATISFACTION. My brother is American and Canadian hero NASA Astronaut Dr. Dave Williams, who went up on missions STS-90 and STS-118 where he repaired the shuttle so the crew could get safely back to earth. My brother is too busy to be in my life. I don't want to end up dead, or with my eBay business ruined because of this hostile threatening eBay buyer.

With all the money I pay eBay each month in fees and store fees, etc., I'm VERY DISAPPOINTED at how eBay treats its sellers. (They have new procedures where buyers can rate sellers but it is kept secret from sellers, and sellers can't put feedback against bad buyers any more, but I won't go into that here.) Thanks.

I'm having a terrible problem with eBay myself. A buyer bought one of my items but is refusing to pay full postage on it. Every day she e-mails me with progressively escalating hostile, insulting, obscene and threatening messages. I spoke to my eBay Seller Outreach rep. who said No problem, since I have an eBay store I can contact the store support phone line. I phoned and phoned it and only got recordings saying to call back. I contacted Live Chat and they told me Oh that phone support line hasn't worked for a long time and is discontinued. I told them about my problem and that I just wanted to fully refund the woman's money because I was becoming afraid she might attack me or something. I'm a senior, ill, disabled and selling everything I own because I'm dying. Live Chat told me I had to contact Trust and Safety.

Well, Trust and Safety can only be contacted via e-mail. In the past month, I've sent them messages asking for help and advice several times each week. Each time, the rep. reads my email ONLY UNTIL he/she gets to a word where they know they have a form letter for that subject and then they email me the FORM LETTER. They have NEVER read my entire (short polite accurate) e-mails. So I have to e-mail them back and say Well, I've done that and it didn't work OR Well, you didn't answer my question.

The lastest was where the Trust and Safety guy said to block the buyer's e-mails and also report her to her e-mail provider. I've done the second but not the first because I'm an honest person and I don't want her money and the product too. If I block her e-mails it is like stealing her money. I want advice on HOW TO CANCEL THE SALE when the buyer doesn't agree to cancel it - this all started when eBay told me, I swear to God and I'll take a poligraph, NOT to use Reserve Prices because it was a waste of my money. eBay said to put my item on a Buy Now price AND put it at auction. The Buy Now price clearly showed as $225 so I believed what the eBay man told me and believed my item wouldn't sell until it reached that price or higher. Instead, it sold for $50.00 eBay DENIES they made a mistake and say I have to take the loss.

I joined eBay back when they started and I'm appalled at their LACK OF SUPPORT for good sellers. Due to injury and illness, I have had periods where I've been off eBay, but I have worked like the devil to get my positive feedbacks, none negative, and this despite the fact that about 2/3 of buyers don't file positive feedback even after e-mailing me how much they liked their item. Anyway, I digress.....

I decided I would honour the sale and I wrapped up the item and got the exact postage. When I told the buyer about the exact postage, she has reacted by sending me daily obscene threatening messages. Ebay telling me to block her e-mails will do absolutely no good and will make the situation worse, since the buyer could say I "stole" her money.

I WANT ADVICE FROM A REAL PERSON AT EBAY as to how to cancel this sale, refund the buyer's money, get this dangerous person out of my life, and not have negative feedback, or more importantly not have a non-shipped paid item strike against me.

I only have a limited time before I die, and since my boss tried to kill me and took away my job, I need to sell everything I own.

I WOULD VERY MUCH LIKE TO HEAR FROM SOMEONE AT EBAY OR OTHER USERS OF THIS PAGE GET SATISFACTION. My brother is American and Canadian hero NASA Astronaut Dr. Dave Williams, who went up on missions STS-90 and STS-118 where he repaired the shuttle so the crew could get safely back to earth. My brother is too busy to be in my life. I don't want to end up dead, or with my eBay business ruined because of this hostile threatening eBay buyer.

With all the money I pay eBay each month in fees and store fees, etc., I'm VERY DISAPPOINTED at how eBay treats its sellers. (They have new procedures where buyers can rate sellers but it is kept secret from sellers, and sellers can't put feedback against bad buyers any more, but I won't go into that here.) Thanks.