Keith's dashboard

Tech support for your free version wouldn't/couldn't help me, so I switched to Comodo Firewall. It is rorking fine for me. i didn't want to deal with the loss of Fast User Switching...

Bye bye Sunbelt...

--Keith

Many thanks! I will send an email to start the conversation.

Thanks again,

--Keith – Keith, on December 11, 2008 09:41

PeterH -- I just looked in c:\Program Files\Sunbelt Software\Personal Firewall\Logs\error.log and found:

===begin===
[10/Dec/2008 05:10:11]
[10/Dec/2008 05:10:11] +------------------------------------------+
[10/Dec/2008 05:10:11] | Service start |
[10/Dec/2008 05:10:11] +------------------------------------------+
[10/Dec/2008 05:10:11] Sunbelt Personal Firewall 4.6.1861 T.
[10/Dec/2008 05:10:11] © 2002-2008 Sunbelt Software, Inc. Web site http://www.sunbeltsoftware.com/
[10/Dec/2008 05:10:11] System: Windows XP.
[10/Dec/2008 05:10:11] {CFirewallSDKImpl_2_0::CFirewallSDKImpl_2_0} Error [0x80070002]: 'SBFWE_Initialize' --> 'The system cannot find the file specified.'.
[10/Dec/2008 05:10:11] kfe.cpp: SbFWeInit: Initialize error
[10/Dec/2008 05:10:11] kpf4ss.cpp: SbFWe initialization failed.
====end====

In c:\Program Files\Sunbelt Software\Personal Firewall\Logs\warning.log:

===begin===
[10/Dec/2008 05:10:14]
[10/Dec/2008 05:10:14] +------------------------------------------+
[10/Dec/2008 05:10:14] | Service start |
[10/Dec/2008 05:10:14] +------------------------------------------+
[10/Dec/2008 05:10:14] Sunbelt Personal Firewall 4.6.1861 T.
[10/Dec/2008 05:10:14] © 2002-2008 Sunbelt Software, Inc. Web site http://www.sunbeltsoftware.com/
[10/Dec/2008 05:10:14] System: Windows XP.
====end====

In c:\Program Files\Sunbelt Software\Personal Firewall\Logs\debug.log:

===begin===
[10/Dec/2008 05:10:11]
[10/Dec/2008 05:10:11] +------------------------------------------+
[10/Dec/2008 05:10:11] | Service start |
[10/Dec/2008 05:10:11] +------------------------------------------+
[10/Dec/2008 05:10:11] Sunbelt Personal Firewall 4.6.1861 T.
[10/Dec/2008 05:10:11] © 2002-2008 Sunbelt Software, Inc. Web site http://www.sunbeltsoftware.com/
[10/Dec/2008 05:10:11] System: Windows XP.
[10/Dec/2008 05:10:11] kpf4ss.cpp: Initializing service.
[10/Dec/2008 05:10:11] kpf4ss.cpp: Initializing service.
[10/Dec/2008 05:10:11] kpf4ss.cpp: Starting service.
[10/Dec/2008 05:10:11] Service.cpp: Starting service.
[10/Dec/2008 05:10:11] Service.cpp: Entering ServiceMain.
[10/Dec/2008 05:10:11] Service.cpp: Notifying SCM about service startup.
[10/Dec/2008 05:10:11] kpf4ss.cpp: Entering main loop.
[10/Dec/2008 05:10:11] kpf4ss.cpp: Starting db server.
[10/Dec/2008 05:10:11] kpf4ss.cpp: Loading configuration.
[10/Dec/2008 05:10:11] Config.cpp: *** Running in Advanced Mode ***
[10/Dec/2008 05:10:11] Config.cpp: *** Running in Advanced Mode ***
[10/Dec/2008 05:10:11] kpf4ss.cpp: Initializing updater.
[10/Dec/2008 05:10:11] kpf4ss.cpp: Initializing registration.
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::RegistrationManager: Entry...
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: Entry...
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: Installed Date: 2008-12-01T11:23:39Z
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: Expiration Date: 2008-12-31T11:23:39Z
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: 30 DAY TRIAL - 21 DAYS REMAINING
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: Exit: License Expired: false, Trial Expired: false, About to Expire: false, About to Expire Days: 0
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::LoadLegacyLicense: License.key file NOT found, creating trial license.
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::RegistrationManager: Ending Status: LicenseUnknown
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::RegistrationManager: Ending Sunbelt Error Code: Success
[10/Dec/2008 05:10:11] kpf4ss.cpp: Finishing logging initialization.
[10/Dec/2008 05:10:11] kpf4ss.cpp: Initializing lib_kpf.
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: Entry...
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: Installed Date: 2008-12-01T11:23:39Z
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: Expiration Date: 2008-12-31T11:23:39Z
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: 30 DAY TRIAL - 21 DAYS REMAINING
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: Exit: License Expired: false, Trial Expired: false, About to Expire: false, About to Expire Days: 0
[10/Dec/2008 05:10:11] kpf4ss.cpp: Starting GUI.
[10/Dec/2008 05:10:11] Gui.cpp: Gui successfully initialized.
[10/Dec/2008 05:10:11] kpf4ss.cpp: Initializing SbFWe.
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: Entry...
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: Installed Date: 2008-12-01T11:23:39Z
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: Expiration Date: 2008-12-31T11:23:39Z
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: 30 DAY TRIAL - 21 DAYS REMAINING
[10/Dec/2008 05:10:11] RegistrationManager.cpp: RegistrationManager::DetermineExpirationInfo: Exit: License Expired: false, Trial Expired: false, About to Expire: false, About to Expire Days: 0
[10/Dec/2008 05:10:11] kpf4ss.cpp: Entering MainLoopNormal().
[10/Dec/2008 05:10:11] kpf4ss.cpp: Exiting MainLoopNormal().
[10/Dec/2008 05:10:11] kpf4ss.cpp: Exiting main loop.
[10/Dec/2008 05:10:11] Gui.cpp: Gui successfully closed.
[10/Dec/2008 05:10:11] kpf4ss.cpp: Gui stopped.
[10/Dec/2008 05:10:11] expiration.cpp: Stopping expiration timer.
[10/Dec/2008 05:10:11] kpf4ss.cpp: Configuration saved.
[10/Dec/2008 05:10:14] Service.cpp: Nservice::Run Exiting
[10/Dec/2008 05:10:14] kpf4ss.cpp: Finishing service.
====end====

Error [0x80070002]: 'SBFWE_Initialize' --> 'The system cannot find the file specified.' sounds bad...

Help!

--Keith – Keith, on December 10, 2008 10:20

PeterH -- Sorry, but I checked, and I did use spfclean.4.6.exe, the current version, and I rebooted plenty of times, and still cannot install it properly.

Is there a switch to do a verbose install so there is a log to check? There is no log under my user profile...

--Keith – Keith, on December 10, 2008 01:15

Squidgy -- Sorry, but SPF won't even run now, as its install got hosed!! Fast user switching began working after I uninstalled SPF and used the spfclean.4.6.exe cleaner. But now I can't reinstall it. I even deleted the SPF directory under c:\program files.

--Keith – Keith, on December 10, 2008 01:15

XP SP3 installed; SPF hosed!
-------------------------------------

I have no support with the free license.

I installed XP SP3, uninstalled SPF, used the SPF cleanup tool, and voila, Fast User Switching started working finally.

However, it broke some functionality in my XP Media Center PC. (I fixed this later.)

After a reinstall, SPF appeared installed, but later I found no SPF services are running, Windows firewall is actually running, and I can't get SPF reinstalled. I've tried multiple cleanups with the Cleanup Tool, and reinstalls with the latest SPF, and the previous SPF version as well.

After the cleanup, I searched the Registry for "Sunbelt" and didn't find too many things...

Help!!! Or I'll be going to a competitor's product.

--Keith

Mike--

Thanks, I just sent an email.

Wish me luck...

--Keith – Keith, on November 20, 2008 17:23

Nick said: "I'd like you to try turning off NIPS"

Keith answers:

1. NIPS off = no fast user switching

2. NIPS and HIPS off = no fast user switching

3. SPF disabled = fast user switching OK

4.Exiting SPF = fast user switching OK

Help!! I really need this soon so my remote Media Center Extenders can connect with Fast User Switching and SPF running!!

--Keith – Keith, on November 20, 2008 10:41

Yes, its 4.6.1861.

--Keith – Keith, on November 20, 2008 09:44

It's what I downloaded yesterday. I'll check tonight to make sure.

--Keith – Keith, on November 19, 2008 21:55

Nick said: "After step 7 did you check to see if fast user switching was working? "

Keith answers: Yes, it was working

Nick said "Does uninstalling the firewall allow fast user switching to work correctly or do you have to go back to SP2 before this works for you?"

Keith answers: Simply turning the firewall off got Fast User Switching working on the Dell laptop or the MCE system. It didn't need to be uninstalled.

--Keith – Keith, on November 19, 2008 21:54

Nick--

On my XP Media Center 2005 PC (in a workgroup, not a Domain), I tried to get to XP SP3 this way:

1. Do a System State backup
2. Backup Sunbelt Personal FIrewall settings
3. Uninstall Sunbelt Personal FIrewall, reboot
4. Install XP SP3 from a downloaded admin install
5. Reboot
6. Check that Fast User Switching still worked
7. Do 2 rounds of MS updates (and reboots), until no more were left
8. Install Sunbelt Personal FIrewall
9. Check it; found Fast User Switching didn't work!
10. Restore to pre-XP SP3 state using System State backup
11. Check that Fast User Switching worked again

I got my laptop working on SP3 (see first post), now I need my MCE PC updated. Please give me a reliable way to get my XP Media Center 2005 PC to XP SP3 !!!

Thanks in advance,

--Keith

Thanks, Nick.

Will it be days, weeks, or months to have the guys in the back try to reproduce the problem?

Thanks, Nick. – Keith, on October 28, 2008 12:26