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Kerry reported a problem in Sunbelt Software on April 24, 2009 05:25:
erroneous Backdoor matches that VIPRE is sending to Quarantine.I am getting erroneous Backdoor matches that VIPRE is sending to Quarantine.
I have asked the files to be sent to Sunbelt for analysis. The file is
FPQ-20090423220445_Backdoor.Win32.VB.zip
The files it keeps finding are from two programs I constantly use and are absolutely not viruses or spyware or backdoors.
"C:\Program Files\HyperSnap 6\HprSnap6.exe"
c:\program files\activewords\awmonitor.exe
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\Programs\Startup\ActiveWords.lnk
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\Programs\Startup\HyperSnap 6.lnk
Hypersnap is a screen capture program and ActiveWords is a macro-type program.
What is particularly bad is that I have asked VIPRE to always allow these files and yet the scanner keeps finding them again and putting back into quarantine. So, it terminates the programs after the scan and I have to manually start them again.
Please fix this ASAP!!
Thanks,
Kerry
Kerry reported a problem in Sunbelt Software on April 16, 2009 05:03:
Your SBF FAQ is not up to dateYour FAQ is not up to date
It only lists
Current Changelog:
4.6.1845.0 - Updated layout/text for Sunbelt Crash Report Wizard (Page 2) Automatically create predefined rules when Vipre is detected on the machine to prevent code injection alert.
4.6.1844.0 - Fix compatibility problem in WebFilter with Kaspersky antivirus.
4.6.1842.0 - Updated German translations.
4.6.1840.0 - Fixed some UI controls to accommodate the new translations. Updated French translations.
4.6.1839.0 - If a config file is imported and it contains License information, the firewall will use that license information info. Previously the firewall had to be rebooted to use the imported license information.
Yet My SBF version is
4.6.1861.0
What were the changes between 1845 and 1861?
Kerry replied on April 16, 2009 02:54 to the question "Configure Sunbelt Personal Firewall for Hamachi" in Sunbelt Software:
Thanks so much for the 127.0.0.1 and blank password work around. I had no idea about that. Where is this documented?
Can you explain why, when I use remote desktop on my machine that the shield shows, but on my Dad's machine it does not show? What is different?
My Dad's machine, which does not show the shield on remote, has the following versions:
System service: 4.6.1861.0
User interface: 4.6.1861.0
Translations: 4.3.100
Rules: 4.3.225.0
Driver: 4.6.1860
SFE API: 4.6.1861
HIPS driver: N/A
Simple Mode
My computer (that does show the shield on remote) has the following versions:
System service: 4.6.1861.0
User interface: 4.6.1861.0
Translations: 4.3.100
Rules: 4.3.0.0
Driver: 4.6.1860
SFE API: 4.6.1861
HIPS driver: N/A
Simple Mode
So I have two questions:
1. Why are the Rules different? I checked for updates and it said both were up-to-date.
2. Is this rule difference the reason the remote shield does not show?
How do I make both machines have the same rules, and which rules are best?
Thanks,
Kerry
Kerry replied on April 11, 2009 01:32 to the question "Configure Sunbelt Personal Firewall for Hamachi" in Sunbelt Software:
I was finally able to get Hamachi Ping to work today. I had to use WebEx, instead of Hamachi, to be able to set up remote administration of the Firewall. What worked was to tell the Trusted Area to use "Any" adapter instead of the Hamachi Adapter for the Hamachi IP addresses.
Using Firewall remote administration running at the same time as the ping, I kept trying different settings until Ping stopped timing out and started replying.
What I do not understand is that if I use remote desktop from another machine to my home machine, I see can see the sunbelt shield in the system tray and I can control the firewall using this. But, when I remote to my Father's machine, the system tray on his machine does not show the shield. So, I use the Firewall Configuration menu on his machine and it prompts for the host and password for remote administration.
Also, on my machine, The firewall has Hamachi.exe in the list of Applications. But on my father's machine Hamachi is NOT listed and there is no Add button. I was able to finally switch his firewall to advanced mode and I was prompted to grant permission to Hamachi\NicMgr.exe. I don't have NicMgr.exe in my machines list of Firewall applicatons. Since I am running the same version of Hamachi and Sunbelt Firewall and VIPRE on both machines, I don't understand how they are so different.
Is there something I need to configure to make these machines act alike?
Thanks,
Kerry
Kerry replied on April 10, 2009 06:22 to the question "Configure Sunbelt Personal Firewall for Hamachi" in Sunbelt Software:
Yes Peter, I have been trying and the default firewall configuration, whatever that is, is not working. I am unable to ping My Father's computer with Hamachi unless I turn off the Sunbelt Firewall. Hence I need to know the directions I keep asking about.
Hope you can give me some specific directions.
Thanks again,
Kerry
Kerry replied on April 09, 2009 06:26 to the question "Configure Sunbelt Personal Firewall for Hamachi" in Sunbelt Software:
Peter, Did you follow the link to the Hamachi directions for Norton 360 in my previous post? It gives the information about protocols and ports. But how these are entered in Sunbelt Firewall remain a mystery to me. Can you interpret what they are saying and translate those instructions into equivalent instructions for Sunbelt's firewall?
Why isn't here an "add" button to add an Application on the "Applications" tab of the Network security tab?
Kerry
Kerry replied on April 08, 2009 03:37 to the question "Configure Sunbelt Personal Firewall for Hamachi" in Sunbelt Software:
Peter, I appreciate your response, but it is still too general. What is the protocol I need? What ports and IP addresses or Ranges or whatever do I need?
As I have said, I need specific step-by-step instructions.
I looked at the step by step instructions for Norton 360 (see the following web site) and I need this kind of instruction for Sunbelt Personal Firewall. Other firewalls are on that site, but not Sunbelt's.
http://logmeinwiki.com/wiki/Hamachi:N...
Thanks,
Kerry
Kerry replied on April 07, 2009 06:28 to the question "Configure Sunbelt Personal Firewall for Hamachi" in Sunbelt Software:
Jacob,
I appreciate your information about turning on and off the Simple and Advanced modes. However, I asked for specific directions for an important reason and I still need the question answered.
You see, my Father is 89 years old and he got a new computer and I installed VIPRE and Sunbelt Personal Firewall on it. To support him, I need to get Hamachi to work, and right now it is being blocked by the firewall. He will not expect or know what to do with firewall alerts, so I need to know the manual setup of the firewall for Hamachi. I will then perform the configuration for him.
So, Please, can you tell me step by step how to configure specifically Hamachi?
Thanks again,
Kerry
Kerry reported a problem in Sunbelt Software on April 06, 2009 07:46:
VIPRE Deep Scan with Archives never seems to finishWhen VIPRE is Performing a Deep Scan, It take so long to scan that it makes one think it is never going to finish, unless the "Scan Archives" is disabled.
The files that give this behavior are the *.CHM found in
C:\Program Files\Microsoft Visual Studio\MSDN\2001OCT\1033\
A file with 27,178 bytes takes over 1 hour. There is another file with 293,005 bytes that I guess will take 10 times that. Since there are several large *.chm files in the path, it will take over a day to scan. If I turn off the Archives in the deep scan, the full dep scan takes only 4 hours.
I think we need the ability to tell Deep Scan to not select certain files like "*.CHM" so it can still scan *.zip and *.rar files, for example.
Kerry asked a question in Sunbelt Software on April 06, 2009 07:33:
Configure Sunbelt Personal Firewall for HamachiI need step by Step instructions for configuring Hamachi through the Sunbelt Personal Firewall.-
Kerry started following the problem "Help - VIPRE is stuck in a deep scan" in Sunbelt Software.
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