Kershnee's dashboard

A comment on the question "I cannot do ANYTHING to my website! Help!" in Yola:

Thanks Will - Your site still exists in your account. I would suggest exiting your account and logging back in. You might lose your latest changes though :( Let me know if this works. – Kershnee, on November 13, 2009 16:59

Kershnee replied on November 13, 2009 16:35 to the question "I cannot do ANYTHING to my website! Help!" in Yola:

Hi Will,

I am sure this is very worrying. I know you have more than one site, can you please give me the name of the site you are referring to?

Kershnee replied on November 13, 2009 11:10 to the problem "blog images not viewable" in Yola:

This is what I see when I view your page:



Am I viewing the correct page?

A comment on the question "Photos Won't Upload on Yola" in Yola:

Hi Daniel - thanks for the reply. I wonder why it doesn't work on your laptop even after trying out my suggestions. Would you like me to test these files for you? If so, email the files to support@yola.com for Attention:Kershnee. – Kershnee, on November 13, 2009 10:17

A comment on the problem "Page is taking forever to load!" in Yola:

Excellent news, Ruhan. That normally resolves the issue. – Kershnee, on November 13, 2009 08:45

Kershnee replied on November 12, 2009 18:17 to the question "How can I get an image from one website file manager to another" in Yola:

Hi Donald,

Unfortunately you can't share a File Manager between two sites, but perhaps this will work instead:

1. Select all of the files or folders in the File Manager that you would like to upload to the other site. You can select more than one by holding down your Shift or CTRL key (depending on if you want to select all or only some).
2. Right-click on the selection and choose "Download as zip".
3. Download the zip file to your computer.
4. Open your other site and click on the "File Manager" button.
5. Upload the zip file and right-click - choose "Unzip".
6. All of your files and folders will be added to your File Manager very neatly!

To view a tutorial, click here: Using the File Manager

Kershnee replied on November 12, 2009 18:13 to the question "HELP ME BUILD MY SITE PLLEEEASSSE!" in Yola:

Hi There,

Sorry to hear you are having difficulty with this. Here are some instructions that may help you to get started:

1) In the "Content" sidebar at the right of your screen, there are widgets. Widgets allow you to add things such as text (writing) and pictures onto your webpage. You add these to your page by clicking on them with your mouse and then, holding the button of your mouse down, dragging them across the screen. If you are doing it properly a grey image of the widget will move across the page. When the widget is over the page let go of your mouse button. You will then be able to start editing the widgets to add content such as text, images and videos. What is a Widget? - http://www.yola.com/tutorials/what-is...

2) We also have detailed, step-by-step instructions, to access these please search our help topics - http://www.yola.com/customer-support or check the tutorials - http://www.yola.com/tutorials.

Please have a look at these and if you have any further questions feel free to post them here.

A comment on the question "HTML files with file manager" in Yola:

Thanks Lee!!! – Kershnee, on November 12, 2009 11:35

Kershnee marked one of UK Duke's replies in Yola as useful. UK Duke replied to the question "HTML files with file manager".

A comment on the question "Photos Won't Upload on Yola" in Yola:

Hi Daniel - thank you for trying out these suggestions. What type of files are you trying to upload? Would you mind emailing me some of these files, so I can test this as well. Email the files to support@yola.com Attention Kershnee. Also, in the morning can you try again on your roommates computer as well. – Kershnee, on November 12, 2009 09:16

Kershnee replied on November 12, 2009 08:01 to the question "Photos Won't Upload on Yola" in Yola:

Hi Daniel,

I'm sorry to hear you are struggling to upload files and we would like to find out why this is happening. Please can you check the following:

1. I see you have tried with both FF and Chrome. Google Chrome is not currently a supported browser for Yola, and older versions are particularly problematic. Can you update to latest version of FF as well. Can you try IE and Safari as well.
2. What operating system are you using?
3. Check what version of Flash you have installed. In order to find out click this link. Please ensure you are using the latest version of Flash.
4. How are you connecting to the internet? (eg, from home, work, school, internet cafe etc)
5. If you have access to a different browser, computer or network environment please try to upload a file and let us know if the error still occurs or if you get a different result.
6. Please can you try logging out of your Yola account and clearing your browser's cache (this link has more information: How to clear your cache
7. Please can you make sure that your browser is set to accept cookies from Yola (this link has more information: How to accept cookies

Any additional information you can share with us will help us get to the bottom of this problem and find a solution. Thank you for working with us on this.

A comment on the question "Out of control HTML Editor Widget!" in Yola:

Thanks for letting us know which browser you are using. Would you mind sharing with us your code so we can investigate further. – Kershnee, on November 12, 2009 07:47

Kershnee set one of Jonathan Hitchcock's replies as an official response to "What will happen my webmail when I move my domain to Yola?" in Yola

Kershnee replied on November 11, 2009 14:33 to the idea "The best way i have seen to show pop up's..." in Yola:

Thanks Lee!!

Kershnee replied on November 11, 2009 12:04 to the question "Wont Delete??" in Yola:

Hi Kevin,

Are you able to edit these HTML widgets? If so, I would suggest removing the HTML code first, click ok and then try deleting the widget. If this does not work, please can you email me at support@yola.com Attention:Kershnee.

@Lee - thanks for helping with this as well.

A comment on the question "my headings are over lapping" in Yola:

Hi There - did Sanja's suggestions help you resolve your issue? If not, please let us know. We would really like to help you resolve this as soon as possible. – Kershnee, on November 11, 2009 11:07

Kershnee made a comment on "Wont Delete??", but it was removed. see the change log

A comment on the question "I'm Not Happy" in Yola:

Hi Donna - If you are still wanting to delete your account, here are the steps:

1. Log into your account.
2. On the "My Sites" page click on the link that says "Edit Profile".
3. Click on "Delete my account", this is a red box on the right hand side of your screen.
4. Click on "OK" and your account details, and any sites you created, will be permanently deleted from our system.

Please get back to me if this does not work for you. If you are willing to share with us why you have chosen to close your account, we would be most grateful for your feedback. – Kershnee, on November 11, 2009 10:59

Kershnee replied on November 11, 2009 08:38 to the question "how to let the world know about my website for free" in Yola:

Hi Harley,

Promoting your site has a lot to do with off page search engine optimization strategies. These strategies will develop backlinks to your website as well as increase traffic and your authority in your topic area. Here is a link to our tutorial, Promoting Your Site

You should also watch our webcast on this subject titled: "Introduction to SEO. Watch it on Yola.tv

If you are looking at adding a chatroom to your site, you can use one of these options:

You can add a chatroom widgets by using the Widgetbox Gallery, this is how:

1. Drag and drop a Widgetbox Gallery widget onto your page.
2. A dialog box will open, click on the 'chat' category.
3. Choose the chatroom that you would like to use on your site.
4. Customise the settings (remember to register on the related site eg. www.meebo.com, as you need to add your id).
5. Click on the green 'Get Widget' button and it will be saved and added to your page.
6. Save and preview your page to view the widget.

Alternatively you can add a chatroom by using an HTML widget and copying the code that they provide when you register on their site. This example shows you how to have a Meebo chatroom:

1. Go to: http://www.meebo.com/rooms/
2. Find or create your chatroom.
3. When you are done, copy the code.
4. In Yola, drag and drop an HTML widget onto your page.
5. In the HTML editor, paste the code from meebo.com

A comment on the question "I published my website - but it's not on the internet!" in Yola:

Hi Di - Glad to hear that you can now see your site and thank you for your kinds words. – Kershnee, on November 11, 2009 08:28