Kevin's dashboard

After three tech visits which included testing the lines, boosting signals, etc., I insisted that they replace the modem. They did and now it seems to be working.

I am having this problem as well. I use video conferencing from home and it has been working fine for a year. Within the last two weeks, the modem now reboots itself everytime I get on a video call (data rate 384 kbps). It sometimes takes a few minutes, but it always reboots and drops the call. Since I also have Comcast for VoIP, I can't use the phone either. I am thinking that is not such a good decision to tie my phone in with the Comcast internet service. I have an Arris TM402P modem. Their solution was to unplug the router and go directly to the modem. That didn't help. The router is working fine.