Kirasw's dashboard

Kirasw replied on July 08, 2008 23:58 to the problem "Hold time for paid Intuit support is 20 minutes" in Intuit:

Hi there, I replied to this gal directly in Twitter.

A comment on the discussion "Welcome!" in Intuit:

Hi Thomas, we're responding directly to people's questions in Twitter. For the most part, we're finding that folks want to continue the conversation directly in Twitter, so we're following their lead. – Kirasw, on July 08, 2008 17:33

A comment on the discussion "Welcome!" in Intuit:

Hi Thomas, we're responding directly to people's questions in Twitter. For the most part, we're finding that folks want to continue the conversation directly in Twitter, so we're following their lead. – Kirasw, on July 08, 2008 17:33

Kirasw replied on June 12, 2008 21:19 to the question "How do I switch credit cards for automated billing of services?" in Intuit:

Great! Glad that worked out!

Kirasw replied on June 11, 2008 23:20 to the discussion "Welcome!" in Intuit:

I was using IE 7 when I tried to follow the steps to set up the account. I flip back and forth between that and Firefox. thanks for getting it set up - really appreciate it!

Kirasw replied on June 11, 2008 22:40 to the question "How do I switch credit cards for automated billing of services?" in Intuit:

Great - I sent Crystal a note with your email!

Kirasw replied on June 11, 2008 22:23 to the question "How do I switch credit cards for automated billing of services?" in Intuit:

Hi Amy,

One of our top customer service reps, Crystal, is calling you right now to resolve this. Sorry again for the problems. Kira

Kirasw replied on June 11, 2008 20:21 to the discussion "Welcome!" in Intuit:

I'm having a hard time setting up the functionality so that anyone with an Intuit.com email address can be automatically set up as an employee. Not sure if there's a trick to it, but I keep getting "page not found" errors.

Kirasw replied on June 10, 2008 23:29 to the question "How do I switch credit cards for automated billing of services?" in Intuit:

Amy - sorry for the trouble you're having. Let me see what I can do.

Kirasw replied on June 10, 2008 13:59 to the discussion "Welcome!" in Intuit:

Thanks for the tip on "overheard." I will check it out today and get it up and running. I'm sure we'll have a bunch of questions as we move forward...so much thanks in advance for the help!

A comment on the discussion "Welcome!" in Intuit:

No problem - happy to get help on the best way to be part of the conversation. – Kirasw, on June 10, 2008 00:20

A comment on the discussion "Welcome!" in Intuit:

Thanks - just sent in the request. – Kirasw, on June 10, 2008 00:14

Kirasw replied on June 10, 2008 00:03 to the discussion "Welcome!" in Intuit:

Hi Thomas and Amy,

Thanks for inviting us to the conversation on Get Satisfaction. Happy to be here.

Just an FYI that we created the Twitter forum on our community site because we thought that 140 characters would not be enough to describe support issues or questions. We are actively answering questions and responding to folks directly in Twitter. Hope that is helpful, Kira