knk112's dashboard

My Comcast bill was $100 more than last month's bill despite the fact I only had service for 2 weeks out of the month! They tell me next month's bill will be cheaper and they'll add all the prorates, but my cable is out...AGAIN (not due to Ike) and I seriously doubt they could prorate me for three weeks. I don't have the time to constantly bring my box to Comcast and it's expensive to have them come out and fix it (of course they don't tell you it costs--you find out on your bill). Every time someone came out, they would say, "Oh, the last guy didn't install it correctly. The wiring is faulty in your closet." It doesn't matter if they screwed up because I still had to pay. I also wasn't told the THREE TIMES I was on the phone with them that I could bring my box in for free. If I had known that, I would have.

Customer service has been decent with the exception of some foreign guy not understanding the fact that it's not my fault the cable box was broken...again.... but AT & T U Verse just opened in my area. They're giving me the first month of TV free and $200 cash back. The overall bill is cheaper and the people seem like they value their customers. On Friday, I'm taking all my crap in to Comcast and having U Verse installed on Saturday!

Watch out Comcast; you have competition now so you might want to reconsider how you treat your customers! I understand the cable goes out sometimes, but your snafus got me a $175 bill that I SHOULDN'T have to pay in the first place....especially when I am not even able to use the service! – hrtaustin, on September 23, 2008 00:06

I just recently moved to Houston and decided to go with Comcact because I had them a few years back in Pennsylvania with no problems ever!! I ordered the triple play package that comes with the free WII which will be mailed out at a later date (HOPEFULLY).

Service was installed on Thursday and problems started on Thursday! The main TV is only able to receive channels 95, 96, 97, 98, and 99. The technician left before making sure all the channels worked. We called comcast back (same day as the installation) and were not able to get an appointment until 2 weeks out! WOW. We tried troubleshooting over the phone with severals different reps. I kept calling because I really want to use the DVR Box and my service that I still have to pay for! I figured some reps would be more experienced than others. Nope I was wrong! Everyone tried to help but nothing help! I can now walk myself thru all the steps without a reps help! I have a neighbor that lives across the street that has a Comcast van and you would think they would contact and give him the ticket! NOPE! All of the reps were nice but not very helpful. No hope until the tech comes out this Saturday! O I forgot to mention that one rep mislead me to think the box was bad so I took the box to a CS center and same issue! BTW I found this blog while googling the issue I have with only viewing the channels 95 -99! I wish the techs were this resourceful at fixing the issue!

If anybody knows the issue or a fix, please share!

keeleekyles@hotmail.com