Kristine's dashboard

Kristine replied on October 12, 2009 21:55 to the problem "Topple 2 freeze after updating iphone to OS3.1.2" in ngmoco:

Thank you for contacting us and I am sorry to hear you are having this issue. In order to further research this issue, can you please provide me the following information?

- What kind of iPhone do you have (1st gen, 3G, 3Gs)?
- Does this problem happen consistently on all levels, all screens or does this happen only in specific places?
- Can you further characterize the specifics of the freezing?
- Can you confirm that this issue didn't happen on OS 3.1.1?

Kristine replied on September 10, 2009 17:34 to the problem "Star Defense crashes on Facebook login - possible long userID issue?" in ngmoco:

Thanks for contacting us about this. Unfortunately this is a bug in the Facebook code with user ID of 15 digits. We have logged a ticket with them about this issue.

Kristine replied on September 10, 2009 04:48 to the question "Why won't Rolando 2 work on my ipod touch ?" in ngmoco:

Can you please provide more information about the specific issue of Rolando 2 not working in Japanese? The more detail you can provide the better. We haven't been able to reproduce anything on our side.

Thank you in advance for your help.

Kristine replied on September 05, 2009 04:17 to the problem "Star Defense Update 1.3.1 Removed previous Progress!!" in ngmoco:

Thank you for reporting this. In order for us to help you to troubleshoot this issue, can you please provide more detail about what happened.

What OS are you running? What type of device do you have? Do you have a Plus account? Did you log into it? Did you launch the game more than once? Was it the same every time?

Thank you in advance for the additional information.

Kristine replied on September 04, 2009 17:03 to the idea "Plus+ save uploading" in ngmoco:

Thank you for the feedback. In order to investigate the reported issue with your save games, can you please provide more information on your exact steps to install the update?

Additionally, can you please provide information on your device type & your OS? Was it all on one device or did you move between devices?

Thanks for the additional information.

Kristine replied on September 02, 2009 14:29 to the problem "Frequent, easy-to-cause Plus+ crash on all Plus+ games" in ngmoco:

Thank you for reporting this. This issue has been addressed for future implementations of Plus.

Kristine replied on August 15, 2009 00:40 to the problem "wifi play in wordfu times out after a few seconds of play, help!" in ngmoco:

Thank you for reporting this issue. Can you please provide more information about this issue to assist in troubleshooting?

Are you on WiFi or 3G?
What kind of device do you have?
Does this happen consistently? If so, it would be great to have the details on exactly what happens.

is it possible this is being caused by a poor network connection?

Kristine replied on August 15, 2009 00:30 to the praise "Rolando and Rolando 2 are the best games on the iphone!" in ngmoco:

Hi Jack,

Thanks for posting the awesome drawing! We're always love to hear from fans who are as excited about our games as you are.

Kristine replied on August 15, 2009 00:22 to the problem "Facebook connect lets Topple 2 crash" in ngmoco:

Thanks for reporting this issue. We did confirm that is an issue with the Facebook SDK and have logged a bug with them.

Kristine replied on August 15, 2009 00:12 to the problem "Restart Level Option Loads Wrong Level" in ngmoco:

Thank you for reporting this issue. If you could provide more information about when this happens to you that would be helpful.

What kind of device do you have?
How often does this happen?
Does anything else notable happen before you get this (phone call, text message, etc)?

Kristine replied on July 31, 2009 17:53 to the problem "Cant reset password!" in ngmoco:

Thank you for reporting this. In order to troubleshoot this, can you please email me your Gamername at support@plusplus.com?

Thanks,
Kristine

Kristine replied on July 31, 2009 17:13 to the question "Rolando 2 (ver. 1.1 for Japanese user) Crashes" in ngmoco:

Hi Kaneko,

Sorry to hear that you are having this issue. Can you please try turning your phone off and turning it back on? Sometimes this happens when the device is low on memory.

If that doesn't work, please try the following.
1. Delete the game off of your phone & reinstall from iTunes.
2. Delete the game out of your iTunes library and off your phone. Re-download the application from ITunes. (They will ask if you want to "Buy" it again, but you won't be charged a second time). Re-install.

Let me know if those steps don't work.

Thanks,
Kristine

Kristine replied on July 31, 2009 16:55 to the problem "sms message crashes star defense" in ngmoco:

Hi Nate,

What version of Star Defense are you playing? We fixed this in the 1.3 update. Is it still happening for you there?

If so, can you please give me specific information about what is happening? That would be very helpful for us to troubleshoot.

Thanks,
Kristine

Kristine replied on June 30, 2009 18:58 to the question "Plus+ questions for a developer" in ngmoco:

Please email gamemakers at ngmoco dot com.

Thanks,
Kristine

A comment on the update "Playing Topple" in ngmoco:

Hey Brian, can you email me directly at support@ngmoco.com please? - Kristine – Kristine, on June 29, 2009 20:56

Kristine replied on June 22, 2009 16:59 to the question "Where is the original Topple?" in ngmoco:

Hi Davey,

Topple is not currently available on the App Store. This is a known issue. I will let you know when it's back up.

Thanks,
Kristine

Kristine replied on June 22, 2009 16:57 to the problem "sms message crashes star defense" in ngmoco:

Thank you for reporting this issue. This will be fixed in our next Star Defense update.

Kristine replied on June 22, 2009 16:55 to the question "Rolando 2 Website Error: Screenshots for Mysterious Temple" in ngmoco:

Thanks for the note. I am not sure what error you are talking about. Can you provide me more information please?

What do you mean by doesn't work?
What browser are you using?
What device (phone/computer)?

Thanks,

Kristine replied on June 22, 2009 03:04 to the question "Plus+ personal avatars?" in ngmoco:

Hi Jas,

For account specific questions, please email support at plusplus dot com. We can help you there. Glad you are enjoying Plus+ so far.

Kristine replied on June 21, 2009 23:48 to the question "Does Star Defense operate on my 2nd Gen iTouch or only the iPhone S?" in ngmoco:

Thanks for asking. Star Defense is playable on all iPod Touches and iPhones. The latest update (1.2) does require OS 3.0.