Kristine's dashboard

Kristine replied on June 20, 2009 19:32 to the idea "Plus + Suggestions" in ngmoco:

Thanks for the feedback all. We always love to hear suggestions from our users.

Kristine replied on June 20, 2009 19:29 to the question "Is there a press site for ngmoco:)?" in ngmoco:

Jon, there isn't a press site for ngmoco. Yet.
If you require assets to cover our games please send an email to our PR agency, 47.

Rolando 2 will be released very soon. Keep watching the site for details.
Thanks for your interest in ngmoco.

Kristine replied on June 18, 2009 21:53 to the praise "Plus+ is great!" in ngmoco:

Hi Justin,

Thank you for all the comments. Appreciate the feedback and glad you are enjoying your Plus+ experience.

Kristine replied on June 18, 2009 21:52 to the question "Topple2 with Plus+ ??" in ngmoco:

Hi Coolman,

Topple 2 doesn't have Plus+ in it at this time. It is only available in Star Defense right now.

We'll be looking at integrating into into live products in the future. In the meanwhile, please enjoy Topple 2. There is much fun to be had in there without the addition of Plus+.

Kristine replied on June 18, 2009 21:47 to the problem "Stardefense crashes when a text message is received." in ngmoco:

Hi Stephen,

Thanks for reporting this. This will be fixed in the next update, which the team is working on now. For up-to-date news on Star Defense updates, you can follow us on Twitter @ http://twitter.com/ngmoco

Kristine replied on June 17, 2009 22:49 to the question "how to join/test Plus+ for my games?" in ngmoco:

Please email gamemakers at ngmoco dot com if you are interesting in learning more about the Plus+ network for your games. Thanks for inquiring!

Kristine replied on June 17, 2009 21:23 to the problem "Topple2 is not compatible with this iPhone." in ngmoco:

Hi Blake,

Looks like you downloaded Topple 2 while it was in the process of updating to be a OS 3.0 application. Changes to applications take a couple of hours to fully propagate out to the store.

Topple 2 is now a 3.0 application now. We added iPod playlist support. Please download OS 3.0 and check it out!

Kristine replied on June 15, 2009 17:08 to the problem "Rolando instalation problem" in ngmoco:

Rolando needs to be installed on OS 2.2.1 device. If you upgrade your OS, you will be able to install.

Kristine replied on June 15, 2009 17:07 to the update "Playing Topple" in ngmoco:

This is a known issue. I'll let you know as soon as it is addressed.

Kristine replied on June 11, 2009 19:47 to the problem "No response from the bottom corners of screen!" in ngmoco:

Thank you for the additional information. Can you please clarify if this is still happening for you? If so, can you please give an estimate of how frequently?

Kristine replied on June 11, 2009 19:45 to the problem "re-locking worlds" in ngmoco:

Thank you for reporting this issue. Please try the following steps to see if these resolve your issue.

1. Turn your phone off and then turn it back on.
2. Delete the app from your phone and then re-install from iTunes.
3. Delete the app from your phone and from iTunes and download again from the App Store. (You will be asked to "Buy" the app again, but you won't be charged twice for it.)
4. Restore your phone through the "Restore" function in iTunes.

If you are still having this problem after these steps, I would like to work with you to further troubleshoot. Please email me at support@ngmoco.com to do so.

Kristine replied on June 11, 2009 19:36 to the problem "Star Defence hangs on loading screen - network related problem?" in ngmoco:

Thank you for reporting this issue. This is fixed for our next update.

Kristine replied on June 09, 2009 18:39 to the problem "Awesome Game, Crashes A Lot." in ngmoco:

Hi Dave,

Glad to hear you like the game. Sorry to hear you are having this issue. In order to troubleshoot this issue, could you provide me more information.

What type of device do you have?
What OS are you playing on?

If you are willing to work with me to attempt to pull crash logs that would be a big help. If so, please email me at support@ngmoco.com

Kristine replied on June 09, 2009 18:33 to the problem "Galaxy Map gone" in ngmoco:

Thank you for posting this. We have addressed this issue remotely. Please start Star Defense, wait a few seconds and then close the game. Restart a second time and the issue should be resolved.

Kristine replied on June 09, 2009 18:32 to the problem "Unvisible Galaxy-Map" in ngmoco:

Thank you for posting this. We have addressed this issue remotely. You can change your language back to German. Please start Star Defense, wait a few seconds and then close the game. Restart a second time and the issue should be resolved.

Kristine replied on June 09, 2009 18:31 to the problem "Problems with start of Star Defense or missing Map (Solution)" in ngmoco:

Thank you for posting this workaround. We have addressed this issue remotely. You can change your language back to German. Please start Star Defense, wait a few seconds and then close the game. Restart a second time and the issue should be resolved.

Kristine replied on June 09, 2009 16:40 to the problem "No response from the bottom corners of screen!" in ngmoco:

Thank you for reporting this issue. In order to troubleshoot this, can you please provide more information.

What device are you playing on?
What version of the OS are you running?
What language are you playing in?
Have you experienced touch related issues with other applications?

One step to try is to delete the application off your phone and out of iTunes and re-download from the App Store. (You will be asked to "Buy" Star Defense again, but you won't be charged a second time).

Thank you in advance for providing as much detail as possible so we can investigate this problem further.

Kristine replied on June 02, 2009 04:19 to the problem "Dropship unavailable?" in ngmoco:

This issue has been addressed. You can download Dropship here

Enjoy!

Kristine replied on June 02, 2009 04:18 to the problem "Dropship is unavailable plz fix, i want to buy :D" in ngmoco:

This issue has been addressed. You can download Dropship here

Enjoy!

Kristine replied on May 31, 2009 21:50 to the problem "Dropship is unavailable plz fix, i want to buy :D" in ngmoco:

Hi John,

Sorry for the inconvenience. The app is temporarily unavailable on the App Store, but it will be back up soon. I'll you know as soon as it is.