Kristine's dashboard

Kristine replied on May 31, 2009 21:48 to the problem "Dropship unavailable?" in ngmoco:

Hi Gerco

Glad you are interested in purchasing Dropship. The app is temporarily unavailable on the App Store, but it will be back up soon. I'll you know as soon as it is so you can get it.

Glad you loved Dropship Lite and hope you enjoy playing Dropship!

Kristine replied on April 24, 2009 21:56 to the problem "Latest update erased all previous progress." in ngmoco:

Hi Blake,

Thanks for the additional detail. QA spent some trying to reproduce the issue you are having to no avail. It sounds like something may be wrong with your installation of the game.

Can you please try the following
1. Delete the application from your device and reinstall from iTunes.
2. Delete the application from iTunes and then download again from the App Store (You will be asked to "Buy" again, but you won't be charged twice.)

If neither of the above work, I suggest restoring your phone through iTunes. (Back it up before you do that.)

Unfortunately, these steps will not restore your saved games, we apologize that this happened to you. We hope that these steps will keep the issue from occurring for future updates.

Kristine replied on April 22, 2009 22:34 to the problem "Latest update erased all previous progress." in ngmoco:

Hi Blake,

Thanks for letting us know about this issue. Can you provide me more information so we can troubleshoot this issue?

Did you upgrade from Rolando 1.0 to 1.2 or from 1.1 to 1.2?
What device are you playing on? (3G phone, first gen iPod Touch, etc)
Did you download the update through your device or through iTunes on your computer?
Are you having any similar issues with other applications?

Thanks in advance for the additional information.

Kristine replied on April 17, 2009 00:36 to the question "StarDefense" in ngmoco:

Hi Kenny,

Please check the Star Defense website http://stardefense.ngmoco.com/ for information about the game as we release it.

You can also follow us on Twitter @ http://twitter.com/ngmoco for information about what we're up to.

Kristine replied on April 17, 2009 00:32 to the question "So, about LiveFire..." in ngmoco:

Hi Vinny,

We're not talking about the specifics of LiveFire yet, but please follow us on Twitter for up-to-date information on when we do.

http://twitter.com/ngmoco

Kristine replied on April 17, 2009 00:23 to the problem "WordFu bug?" in ngmoco:

Hi Donna,

Thanks for the note. Any more information you can provide about when this happens or how often or what you're doing when it occurs would be very useful for us to further debug.

Kristine replied on April 07, 2009 23:14 to the idea "Topple 2 price drop was an insult to early adopters. Please don't do that again." in ngmoco:

Hi Agee,

Thanks for the post. Appreciate the feedback, and hear where you are coming from. Can you contact me at support@ngmoco.com? I'd like to follow up with you about this directly.

Kristine replied on April 07, 2009 00:49 to the question "Word Fu, Unknown Error" in ngmoco:

Hi Richy,

If you delete the app from your iTunes on your computer, you can re-download it from the App Store again for free. I recommend that you delete the app from your iTunes and your phone and then re-download from the App Store. It's possible that your original download got corrupted. It will ask you if you want to "buy" the app again, but you won't be charged a second time.

Kristine replied on April 03, 2009 02:00 to the problem "Lost Save Game" in ngmoco:

Hi Alan,

Thanks for the post. Can you give me more detail about what exactly happened? Did you restore your phone? Or reinstall the app?

Any details you can provide about what you think caused this will be useful in helping you troubleshoot this issue.

Kristine replied on March 19, 2009 22:09 to the problem "Strange Topple menus since last update (13th march)" in ngmoco:

Hi Nicolas,

Topple 1.9.1 was approved by Apple today. You should get an update notice about it soon.

Kristine replied on March 14, 2009 00:31 to the problem "Strange Topple menus since last update (13th march)" in ngmoco:

Thank you for reporting this. We've already submitted a build to Apple to fix this issue. Topple 1.9.1 will fix those buttons and be properly translated.

I'll post here once the update is approved.

Kristine replied on March 11, 2009 19:17 to the problem "Text and dialogue not readable!" in ngmoco:

This is likely due to an issue with the accelerometer. Restarting your device should fix it.

Have fun playing Dr. Awesome!

Kristine replied on February 27, 2009 21:40 to the problem "Word Fu in other languages (german f.e.) ?" in ngmoco:

Thanks for your feedback! As you know all the ngmoco games released so far have been localized into German (and other languages). That's our usual plan.

We are investigating the best options for providing users like yourself with the best Word Fu experience in German, French and Spanish. Given that this is a word game, it has unique considerations with regards to translating. We want to ensure that non-English speaking users have as fun a game as the English version is. Currently, we think that the best way to do that is with separate versions.

We did update the Application description to note the additional versions. Thanks for the suggestion.

Kristine replied on February 27, 2009 16:47 to the problem "Word Fu in other languages (german f.e.) ?" in ngmoco:

Yes! We are going to do a German language version of Word Fu. Keep an eye out for it next month.

Kristine replied on February 17, 2009 20:22 to the praise "Rolando ported into our universe" in ngmoco:

Peter,

We think this is awesome and want to share beyond Get Satisfaction! Can you please email me at support@ngmoco.com about it?

Thanks,
Kristine

Kristine posted an update in ngmoco on February 05, 2009 23:23:

Rolando Play Guide

Check out the Rolando play guide for some clues on playing Rolando Lite.

a href="http://rolando.ngmoco.com/files/rolando_illustrated_guide.pdf">http://rolando.ngmoco.com/files/rolan...

Kristine replied on January 15, 2009 02:06 to the question "Rolando" in ngmoco:

以下の順番にお試しいただき、何れかの方法で問題が解決されるかお試しください。

1.iPhoneを再起動して、ローランドを起動する。
2.iPhoneの言語設定メニューにて日本語以外の言語に設定した後、ローランド を起動する。アプリケーションの起動を確認したら終了し、言語設定を日本語に 戻した上で再度ローランドを起動する。
4.iPhoneからローランドをアンインストールし、iPhoneを再起動後ローランド の再インストールを行う。
5.iPhoneにインストールされているローランド及びiTunesにアプリケーション として保存されているローランドの両方を削除し、iTunes上のApp Storeにて ローランドを再度購入・ダウンロードする(再度課金される事はありません、ご 安心ください)。
6.iTunesにてiPhoneを初期状態に復元する。

(Thanks to our ngmoco friends network for the translation.)

Kristine replied on January 14, 2009 18:18 to the problem "iPhone freezes and shuts down while playing Topple" in ngmoco:

Omnisoft & Handyrae,

Sorry to hear you are having issues. Please try all of the troubleshooting steps outlined below? One of these usually addresses the problem.

1) Restart your device.
2) Delete Topple from your device & then re-add from your iTunes library.
3) Delete Topple from your iTunes library & then download from App Store again
4) Go to Settings>General>Date&Time and turn "Set Automatically" to off.
5). Restore your device via the restore function in iTunes.

If either of you are willing to send me your device logs, please do so before you restore your phone in step 5. You can email them to me at support@ngmoco.com.

Follow these instructions to device logs.
- Run this app - iPhone Configuration Utility: http://www.apple...com/support/iphone/enterprise/

- Click the device, go over to console, make it crash, hit "Reload" then copy all the log entries and send to me via email.

Kristine replied on January 14, 2009 01:35 to the problem "Green POD is missing in Dropship campaign levels!?" in ngmoco:

Dropship 1.1 has been approved & will be available in the App Store shortly. Keep an eye for it and have fun.

Kristine replied on January 14, 2009 01:34 to the problem "Dropship package stuck is stuck in the floor." in ngmoco:

Dropship 1.1 has been approved and will be available in the App Store soon. Have fun!