Kristy K.'s dashboard

Kristy K. replied on June 05, 2009 20:14 to the question "Uploaded AVCHD files. So far unimpressed: Choppy video that doesn't look HD. What's going on?" in Motionbox:

No problem! I also just wanted to give you some more information, for your reference.

When you upload an HD video that is 1280x720, we encode it in those exct specifications. However, our HD Player is 960x540, to accommodate the max size of most computer screens. When you play that true HD video in fullscreen, you will get the original 1280x720 aspect ratio.

Also, do note that the SD player is a smaller format - 640x480.

I hope this helps! I just wanted to pass along this info that I got from my engineering team. If you have any other questions, don't hesitate to let us know.

Thanks!

Kristy K.
Motionbox Support Team

Kristy K. replied on June 05, 2009 20:09 to the idea "Different size HD player, like vimeo. Vote for crisp playback!" in Motionbox:

Hi guys,

Thanks so much for your input on this. I will definitely pass this along to our Product and Engineering Teams so they can look into this. We really appreciate the feedback, so keep it coming!

Kristy K.
Motionbox Support Team

Kristy K. replied on June 05, 2009 18:05 to the question "Uploaded AVCHD files. So far unimpressed: Choppy video that doesn't look HD. What's going on?" in Motionbox:

Hi Chris,

Correct. On the Motionbox site, there is only one size for HD video, which is 960x540. This is also assuming that the video is true HD quality.

I hope this helps. If you have any other questions, just let us know!

Many thanks,

Kristy K.
Motionbox Support Team

Kristy K. replied on June 05, 2009 17:58 to the question "Motionbox. Long Term Future?" in Motionbox:

Hi Richard,

Definitely not off topic! Thanks very much for this post and we appreciate your concern.

While we can never predict the future, we are a strong company that has been growing steadily for a few years now. You'll see that in the past year alone we have implemented a number of new features and great improvements. We're considered one of the very best (if not the best) in personal video for HD quality playback and continue to strive for the best quality playback and simple, intuitive ways to upload and share video.

If something unforseen were to ever happen, we would absolutely make sure that every member had the chance to get their videos off the site. Also, please note that Premium Members can download their videos back to their own computer at any time. They are stored securely with us, but they are also there for you to have at any time!

I hope this helps answer your questions and addresses your concerns. If you have further questions, please don't hesitate to ask.

Also, check out an article this week about us on Mentalfloss.com which may give also give you more insight about our company: http://bit.ly/9MHdu

Many thanks,

Kristy K.
Motionbox Support Team

Kristy K. replied on June 02, 2009 18:58 to the question "Uploaded AVCHD files. So far unimpressed: Choppy video that doesn't look HD. What's going on?" in Motionbox:

Hi Chris,

I'm sorry you're still having trouble. I played back this video with no problem. The only thing I noticed was some blips that I think were due to the quick camera movements. Maybe you could open this video up to the public so we can have other members tell us what they are seeing?

Also, what browser are you using? Have you tried a different browser? That could help. The system and connection requirements for HD playback are higher than those for SD playback, so keep that in mind.

Let us know if trying a different browser helps. And just in case, make sure you have the latest version of Flash on your computer. You can find it here: http://get.adobe.com/shockwave/

If you have any other questions, please don't hesitate to ask.

Thanks for all your patience!

Kristy K.
Motionbox Support Team

Kristy K. replied on May 13, 2009 18:58 to the question "Question about "Protected" privacy option" in Motionbox:

Hi there,

Thanks for your question! That is correct. If a video is marked Protected, all your Contacts will be able to see All your Protected videos. If you have some videos you would just like to share with specific people, I would recommend marking those Private. If you share a Private video with your friends, they will still be able to see your other Protected videos, but nobody but the people you share them with will see your Private videos.

Do keep in mind that Private links CAN be forwarded.

I hope this helps. If you have any other questions, please don't hesitate to ask!

Many thanks,

Kristy K.
Motionbox Support Team

Kristy K. replied on May 12, 2009 18:17 to the question "Disable "go to MOTIONBOX"" in Motionbox:

Hi there,

Thanks for your question! Currently, there is no way to disable the Motionbox link at the end of embedded videos, but this is something we are considering offering in the future. Please note that this would likely be associated with a Pro tier membership, as opposed to a Premium membership.

I hope that helps. If you have any other questions, please don't hesitate to ask.

Thanks!

Kristy K.
Motionbox Support Team

Kristy K. replied on May 07, 2009 17:18 to the idea "MotionBox Express Uploader - Throttle Uploads" in Motionbox:

Hi Reverend Paul!

Thank you so much for this great suggestion! I will pass this along to our Product and Engineering teams. I know this is an issue for other people as well, so we appreciate the feedback.

If you have any other suggestions or questions, let us know!

Many thanks,

Kristy K.
Motionbox Support Team

Kristy K. replied on May 01, 2009 17:44 to the question "Using Motion Box for a Web site" in Motionbox:

Hi Ben!

I just replied to your email about our Professional option. Let me know if you have any questions!

Thanks,

Kristy K.
Motionbox Support Team

Kristy K. replied on April 24, 2009 16:29 to the idea "Embed Playlists | Natural Playlist Reording" in Motionbox:

Hi Reverend Paul,

Thanks for your feedback and suggestion! I will pass this along to our Product Team, so they know what our members are looking for. I believe this has been discussed, so be sure to check back for updates and improvements!

If you have any other questions or suggestions, please don't hesitate to let us know.

Have a great weekend!

Kristy K.
Motionbox Support Team

Kristy K. replied on April 14, 2009 20:09 to the idea "Editings tags on videos" in Motionbox:

Hey Chris,

Thanks so much for the suggestion and feedback. We'll be sure to pass this along to our Product Team. We're always making improvements and enhancements to the site, so keep those suggestions coming!

If you have any other questions, please let us know.

Thanks!

Kristy K.
Motionbox Support Team

Kristy K. replied on April 14, 2009 20:07 to the idea "Request: Inline editing and grid editing of video details" in Motionbox:

Quarterhorses,

We'll definitely pass this along to our engineers. Thanks for the suggestion!

Chris - We'll pass this along to our Product Team and engineers as well. If you have any other suggestions, let us know!

Thanks,

Kristy K.
Motionbox Support Team

Kristy K. replied on March 20, 2009 18:02 to the question "I'm Outraged!" in Motionbox:

Hi there,

I know Anita already responded to your email with this, but I wanted to put the information here as well, in case other people were wondering about this.

If the games are your own original content you can notify us of this with the process described in our terms of service:
http://www.motionbox.com/content/help...

You'll see this information under the header "Copyright."

We appreciate your understanding on this matter. Copyrighted content is not permitted even for paying members.

If anyone has any other questions about this, please don't hesitate to let us know.

Thanks!

Kristy K.
Motionbox Support Team

Kristy K. replied on March 02, 2009 17:39 to the idea "Give paying customers phone support or Skype support." in Motionbox:

Hi mikeatlas,

Thanks for the suggestion! Currently (as I'm sure you know), we offer email and chat support. Chat support is available 11am - 3pm EDT, Mon - Thurs. But I will pass along your suggestion to our product team, so they know what our members are looking for.

If you have any other suggestions or questions, please let us know!

Thanks again,

Kristy K.
Motionbox Support Team

Kristy K. replied on February 20, 2009 19:18 to the question "Can I customize the Player Color? Can Embedded Videos be Downloaded?" in Motionbox:

Thanks stm! Enjoy your beverage! :)

Kristy K.
Motionbox Support Team

Kristy K. replied on February 20, 2009 19:17 to the question "Random image at start of video" in Motionbox:

Hey Garrett (and everyone),

Thanks so much for all your suggestions and patience as we resolve this matter. We're thrilled to have you as members!

We'll keep you posted...

Kristy K.
Motionbox Support Team

Kristy K. replied on February 20, 2009 19:15 to the question "Motionbox logo" in Motionbox:

Hi guys,

This is actually something we are working on that may be available in the not-too-distant future. We will likely offer the customization of the player colors first, followed by the ability to remove the Motionbox logo at the end. I don't have a timeframe to give you right now, but we'll definitely keep you posted.

Thanks as usual for all the comments and suggestions. If you have more, or have any other questions, let us know!

Many thanks,

Kristy K.
Motionbox Support Team

Kristy K. replied on February 19, 2009 22:27 to the question "Random image at start of video" in Motionbox:

Hi Jensen,

Unfortunately, there is no way to retroactively fix poster frames for videos that have already been uploaded. To have the poster frame be the first frame of the video, you'll need to re-upload.

I'm so sorry or the inconvenience. Please check back soon about the customized poster frames, and if you have any other questions, please let us know!

Thanks for your patience,

Kristy K.
Motionbox Support Team

Kristy K. replied on February 18, 2009 22:02 to the question "Random image at start of video" in Motionbox:

Hey again!

I just wanted to let you all know that for any videos uploaded going forward, the poster frame will be the first frame of your video. We're still working on letting you choose the poster frame, so we'll keep you posted.

Let us know if you have any questions.

Thanks!

Kristy K.
Motionbox Support Team

Kristy K. replied on February 17, 2009 18:29 to the question "Random image at start of video" in Motionbox:

Hi guys,

I'm so sorry for the frustration. We'll have part of the problem resolved by the end of this week, by reverting back to the initial image as the poster frame. We're working on ways for you all to be able to choose your own poster frame for future releases, so that's coming down the pike as well.

Again, I'm sorry for the inconvenience. Hopefully using the initial frame will help while we figure out a longer-term solution. Let us know if you have any questions, and keep the suggestions coming.

Thanks for your patience,

Kristy K.
Motionbox Support Team