Ksnyder's dashboard

Ksnyder replied on September 08, 2009 13:25 to the problem "Paid Dell for next day onsite warranty. They say it will take more than a week!" in Dell:

This happened to me also but instead of a part being back-ordered Dell simply forgot to order it for a couple days, and I have next day on-site 4 year warranty support. The sad thing is that wasn't the only issue that I had with Dell's support... I had a half dozen issues.

This is why I will never buy Dell for home or my current business or any future businesses. Dell is not an ethical company. Too bad too because I didn't feel this bad about Dell UNTIL they treated me to their outsourced incompetent team. Dell needs to teach their teams about quality and service.

A comment on the problem "Bricked Dell XPS M1330! Completely dead! Won't power up at all!" in Dell:

Drop the hammer!

So basically, after 18 months of my M1730 issues Dell is replacing the laptop because they can't figure out why it still fails after they've replaced every part in the system... 4 replacement orders later and a month later I think they got it right. Now I just have to wait for it to arrive and pray it works.

Dell's consumer response is crap. – Ksnyder, on July 08, 2009 20:16

Ksnyder started following the problem "Paid Dell for next day onsite warranty. They say it will take more than a week!" in Dell.

Ksnyder replied on June 18, 2009 15:50 to the problem "Dell can't get my M1730 (T7700 8700M) working properly. Tech support has been the worst I have ever experienced. I suspect an entire M1730 line is faulty." in Dell:

So Dell cannot repair this machine after the third repair and are replacing it with a "completely new" laptop. I'm crossing my fingers. Until I get the new laptop my M1730 is sitting unplugged doing nothing.

Ksnyder replied on June 18, 2009 14:48 to the problem "Dell still can't repair my M1730, 3 on-site repairs and an on-site contract violation... uh oh!" in Dell:

Well apparently Dell is putting their money where their mouth is. My machine is destined for green greatness... the dumpster.

Dell is replacing my 1 year old M1730 with a brand spanking new model. Apparently this was the only course of action after multiple attempts to repair the problems. I'll update you all on the progress.

On another note apparently the Dell escalation department is VERY BUSY right now.

Ksnyder replied on June 18, 2009 14:45 to the problem "XPS Black Screen And Crashing" in Dell:

My M1730 is doing this after they put in an 8800 GTX to resolve the previous video problem of the 8700M (which was the second 8700M I've had, BTW). The M1730 is freezing after 5 minutes and sometimes goes to black when on screensaver. Call Dell for a fix.

Ksnyder replied on June 16, 2009 12:07 to the problem "CPU overload issues are intermittent and debilitating Studio XPS 13" in Dell:

This could be a motherboard problem. My motherboard gimped my CPU utilization at times up to 80% constant utilization. I thought this problem was GPU (I had other issues with my video card) but the CPU issues where motherboard related. When my motherboard was replaced they went away.

Ksnyder replied on June 16, 2009 12:03 to the problem "Dell still can't repair my M1730, 3 on-site repairs and an on-site contract violation... uh oh!" in Dell:

I think Dell's new strategy is to not take my phone calls until their parts are in stock.

A comment on the question "dell marketing material needed" in Dell:

Dell can't control the manufacturing faults however they can control the quality of their testing and support. Without the appropriate quality testing and support consumers will have nothing to protect them from manufacturing defects. I too have used Dell on the home and business level and have done so for the past 7 years. – Ksnyder, on June 16, 2009 00:22

A comment on the problem "Bricked Dell XPS M1330! Completely dead! Won't power up at all!" in Dell:

Thani-- not stupid, just not aware. I must admit that I used to love Dell but I always bought that support contract anyway. Now I'm not so much in love with Dell until they fix my M1730... but IF I ever buy Dell again I would buy the support contract knowing what I know now about the "out of the box" support. – Ksnyder, on June 15, 2009 19:14

Ksnyder replied on June 15, 2009 18:59 to the problem "Bricked Dell XPS M1330! Completely dead! Won't power up at all!" in Dell:

If you have a Next Day On-Site support contract this motherboard replacement should be covered. If not, you may be out of luck. It is possible for motherboards to affect video cards performance, BTW, and I'm not just talking about a different BIOS version.

Ksnyder reported a problem in Dell on June 15, 2009 12:46:

Dell still can't repair my M1730, 3 on-site repairs and an on-site contract violation... uh oh!

Dell still can't get my M1730 (T7700 8700M) working properly. I have an on-site repair contract and the machine has been repair on-site 3 times.

I had posted before about this issue and that was after the first on-site repair and hundreds of hours of troubleshooting and tech support blaming everything but the computer.

Posting here did help a little and a representative from Texas contacted me and attempted to help. Kudos to you Matt... but the problem is now that it's 3+ weeks later and I am still without a working computer.

Well after the first repair things got faster, after the second repair the hiccuping went away (but video corruption arrive) and after the third repair the M1730 freezes after 5 minutes of use.

Additionally, Dell technical support (the escalation department mind you) violated the on-site support contract that I purchased and they tried to cover it up.

This is very interesting too because now Dell is trying to stall in answering my calls for some reason... but I HAVE A SUPPORT CONTRACT.

I asked the Dell rep to replace my XPS laptop with an XPS desktop since I have friends with the XPS desktops and they are happy with them. The Dell rep says that they won't replace a laptop with a desktop... I ask if it's policy and he says it is not policy, they just won't.

All I want is a working computer, top of the line, that I paid good money for (over 3K). I also would like the last year of my life back from Dell's support in denial, please.

Ksnyder replied on June 15, 2009 12:32 to the question "dell marketing material needed" in Dell:

Do research on these products, the complaints on these products and the complaints against Dell before you purchase from Dell.

Ksnyder replied on May 29, 2009 18:21 to the problem "Dell can't get my M1730 (T7700 8700M) working properly. Tech support has been the worst I have ever experienced. I suspect an entire M1730 line is faulty." in Dell:

It seems as though the Dell gods do not want to connect us. Use this:

[removed]

Contact me at [removed].

Ksnyder replied on May 29, 2009 16:17 to the problem "Dell can't get my M1730 (T7700 8700M) working properly. Tech support has been the worst I have ever experienced. I suspect an entire M1730 line is faulty." in Dell:

Well looks like we may not be able to connect. There is no response from the Customer_Advocate email.

Ksnyder replied on May 29, 2009 13:40 to the problem "Dell can't get my M1730 (T7700 8700M) working properly. Tech support has been the worst I have ever experienced. I suspect an entire M1730 line is faulty." in Dell:

I've sent an email as requested. Thanks

Ksnyder replied on May 29, 2009 12:22 to the problem "Dell can't get my M1730 (T7700 8700M) working properly. Tech support has been the worst I have ever experienced. I suspect an entire M1730 line is faulty." in Dell:

So I haven't heard from the Admins... still. Let's hope I hear from someone today but I won't get my hopes up.

Ksnyder replied on May 28, 2009 21:57 to the problem "Dell can't get my M1730 (T7700 8700M) working properly. Tech support has been the worst I have ever experienced. I suspect an entire M1730 line is faulty." in Dell:

I sent an email to customer_advocate@dell.com with my information. I'm sorry that I did not hear from the site Admins but I think it's great that there are people at Dell who genuinely want to help. I asked for my information to be sent to you, Matthew, or Robert. (who also offered to help when I responded to another post)

Ksnyder started following the problem "M1730 nightmare and dealing with tech support" in Dell.

Ksnyder started following the problem "Unresolved Issues with Dell XPS M1730" in Dell.