Ladderleagues FAQ's dashboard

Scott Fleckenstein replied on May 04, 2008 07:37 to the problem "Timeout or other error creating a new topic." in Get Satisfaction:

Alright, things are switched over!

Scott Fleckenstein replied on May 01, 2008 18:03 to the problem "Timeout or other error creating a new topic." in Get Satisfaction:

Joyent, our host, has been rocking away at getting our new DB setup. It looks like things are on track to be available for the switchover this weekend.

Scott Fleckenstein replied on April 30, 2008 20:45 to the problem "Timeout or other error creating a new topic." in Get Satisfaction:

I haven't yet recieved the timeline for our host, but hopefully we'll have our new capacity available to switch over to this weekend. We'll do it on the weekend so we affect the fewest number of people, since at the current state of things it will mean 20-30 minutes of downtime.

A comment on the problem "Timeout or other error creating a new topic." in Get Satisfaction:

Good to know, Eric. Thanks (as always) for being so responsive to us! – Rachel Pennig, on April 30, 2008 20:30

Eric Suesz replied on April 30, 2008 20:24 to the problem "Timeout or other error creating a new topic." in Get Satisfaction:

Rachel: Yes, I have seen some double posts in the PBWiki section also. Thanks for bringing this up. Also, you can always flag double posts, which is always super helpful. I usually get to them all eventually, but sooner is always better, so feel free to ping me any time!

Rachel Pennig replied on April 30, 2008 20:15 to the problem "Timeout or other error creating a new topic." in Get Satisfaction:

Hey there, just to jump on the bandwagon - we're having some issues over at PBwiki with double-posting. Thanks for looking into this :)

Ladderleagues FAQ replied on April 30, 2008 20:04 to the problem "Timeout or other error creating a new topic." in Get Satisfaction:

I did notice today that this looks like it matches another topic I missed before, as the topic do get posted (at least int did in one case??)

Thanks for the reply and the efforts. Retrying a few times seems to get past it if they do not go through on the first attempt.

Scott Fleckenstein replied on April 30, 2008 19:56 to the problem "Timeout or other error creating a new topic." in Get Satisfaction:

Sorry to hear about the problems Ladderleagues.

I've noticed the same thing over the past couple of days, and I'm in process of updating our databases to be faster. I've got the support requests into our host, but they haven't got back to me with a timeline yet.

I'll post an update here when we have a timeline for additional capacity.

Sorry,
Scott

Ladderleagues FAQ replied on April 30, 2008 19:46 to the question "Login problems" in Ladder Leagues:

LadderLeagues uses cookies to manage something called a session as you move through the site. Many web browsers restrict the use of cookies to protect your privacy and prevent sites from tracking your actions. We agree that cookies, when misused are invasive and inappropriate. This site uses cookies only to store your username and selected league when you request that we do so. We also store a cookie called a session cookie, which most web browser will accept.

If cookies are disabled or blocked on your browser, you may experience problems with access to the site. You can correct this by changing the security settings in your browser for all sites or for ladderleagues.com only.

LadderLeagues has been tested at the high setting for security, and at this level, all features work except remembering your user name and league for future access. If you set security to Medium-High the site will be bale to remember your user name and active league for future sessions. You can also enable "Per site" cookies for www.ladderleagues.com which will make sure that the stored values work correctly.

Ladderleagues FAQ asked a question in Ladder Leagues on April 30, 2008 19:45:

Login problems

I am having trouble logging in. What might cause this problem?

Ladderleagues FAQ replied on April 30, 2008 19:35 to the question "Using Ladderleagues while traveling" in Ladder Leagues:

LadderLeagues allows you to record results against players in other
ladders. There are currently no points issued for these matches in either
ladder. More importantly, you can easily find players in other cities using our
simple search feature so that you can stay active while you are on the road.

Ladderleagues FAQ asked a question in Ladder Leagues on April 30, 2008 19:34:

Using Ladderleagues while traveling

What if I travel? Can I play in other cities and report the results in Ladder leagues?

Ladderleagues FAQ replied on April 30, 2008 19:30 to the question "Personal Information" in Ladder Leagues:

Ladder Leagues was designed from the ground up to never expose the email address of a user. You can share your address when issuing a challenge to another player, but this is not required. The site can coordinate all correspondence so that you never reveal this personal information. All members email addresses are verified before allowing them access to the site, and IP addresses are logged in the event of any problems. We do, however, share the details of your win/loss record on the site with others in your ladder.

Ladderleagues FAQ reported a problem in Get Satisfaction on April 30, 2008 19:14:

Timeout or other error creating a new topic.

Several times now I have had the system timeout when trying to post a new topic. It seems to just sit there with the busy button and eventually gives me the error page. This was me creating a topic for my own company/product, trying to seed some FAQ items.

Ladderleagues FAQ asked a question in Ladder Leagues on April 30, 2008 19:04:

Personal Information

Is my personal information secure on the Ladderleagues.com website?

Ladderleagues FAQ replied on April 30, 2008 02:50 to the question "Is LadderLeagues difficult to use?" in Ladder Leagues:

We don't think so, but if you find things confusing, we'll try to help. Of course, you can use this forum to get satisfaction as well! The average player only has to login to the site and type in the scores of each game played, and the system does the rest. Ladder administrators can work with a few additional functions to manage the ladder and configure scoring and other settings.

Ladderleagues FAQ asked a question in Ladder Leagues on April 30, 2008 02:49:

Is LadderLeagues difficult to use?

Is LadderLeagues difficult to use?

Ladderleagues FAQ replied on April 30, 2008 02:46 to the question "What if there is not a ladder for my town, club, office, or school?" in Ladder Leagues:

Then your area needs a leader!!! Start a ladder now and you can easily invite others to join and start play. There is no charge to create a ladder, and it is instantly available. Please search for a suitable ladder before creating a new one though, as bigger ladders lead to more diverse and fun play. Ladder Leagues also support private ladders, which can only be joined by invitation.

Ladderleagues FAQ asked a question in Ladder Leagues on April 30, 2008 02:46:

What if there is not a ladder for my town, club, office, or school?

What if there is not a ladder for my town, club, office, or school?

Ladderleagues FAQ replied on April 30, 2008 02:46 to the question "What does it cost?" in Ladder Leagues:

Ladder Leagues is presently free. Of course, running the site is not free, so this might have to change in the future. We hope that advertising and donations will fuel the site to match growing costs. You can make a donation through Paypal on the about page.