lakema's dashboard

A comment on the problem "Cannot change password" in Get Satisfaction:

It's ok, you can delete that account. I'm using openid now. Thanks! – sj3fk3, on August 20, 2008 19:03

A comment on the problem "Cannot change password" in Get Satisfaction:

Hey i finally able to fix it. I retrieved my password from the sign in page then get the Resetting Password link through my email. I clicked the link then change my password. It's that easy :D – lowrobb, on August 20, 2008 15:37

Scott Fleckenstein replied on August 20, 2008 15:31 to the problem "Cannot change password" in Get Satisfaction:

Hi sj3fk3,

I've fixed your first account (sj3fk), so you can use that if now, if you desire.

We do try to check the database for duplicates. The cause of this problem, if you're at all familiar with programming terms, is a race condition. It means that in the span between when one request checks for uniqueness of the name and inserts itself, the other requests inserts itself first. As I've mentioned above, I've got a solution to the problem lined up, I simply don't have the time at the moment, given all of my other tasks, to execute on it.

I'm really sorry for letting it get to this state in the first place, and I hope it isn't a deal killer for you.

-Scott

sj3fk3 replied on August 20, 2008 06:03 to the problem "Cannot change password" in Get Satisfaction:

Same problem. Cannot change password for (other) account. Maybe getsatisfaction should do a duplicate search in the database?

elkangaRoo replied on April 29, 2008 21:05 to the problem "Cannot change password" in Get Satisfaction:

Hi, I got the same problem. Created an account while replying to a post. I then got 2 emails with account verification. It is verified but I can't change any account settings and therefore not even my password (tried requesting new pw too). I always get the "Canonical name has already been taken" message, which by the way doesn't help a lot ;)
Hope this can be fixed soon.

Eric Suesz replied on April 28, 2008 21:30 to the problem "Cannot change password" in Get Satisfaction:

Thanks! Just wanted to check and make sure.

Scott Fleckenstein replied on April 28, 2008 21:28 to the problem "Cannot change password" in Get Satisfaction:

Nope, it's always the same issue. I know the cause, I just can't get the time scheduled to fix the bug that only affects 1 out of 1000 sign ups.

soon.

Eric Suesz replied on April 28, 2008 20:55 to the problem "Cannot change password" in Get Satisfaction:

Scott, is this canonical name error that bearica is having the same as the one others have been having? Or, is it perhaps something different?

bearica replied on April 28, 2008 02:51 to the problem "Cannot change password" in Get Satisfaction:

I get this error whenever I try to change my profile or password:
Canonical name has already been taken

Scott replied on March 29, 2008 00:52 to the problem "Cannot change password" in Get Satisfaction:

sorry about the frustration lakema...

you should be able to set your password successfully now. The root of your problem hasn't been solved yet, but I've cured the symptom. You shouldnt be affected by this in the future.

Sorry about the inconvenience.

Lane Becker replied on March 28, 2008 21:26 to the problem "Cannot change password" in Get Satisfaction:

not just you -- unhelpful to everybody! we're going to get that fixed soon. in the meantime, we'll look into what's going on.

lakema started following the problem "Cannot change password" in Get Satisfaction.

lakema replied on March 28, 2008 21:12 to the problem "Cannot change password" in Get Satisfaction:

I signed up and confirmed my account but when I try to change my password I get "Canonical name has already been taken". Kind of an unhelpful message to me.

lakema started following the problem "Itunes can't find songs even though they haven't been moved" in Apple.