Andrew Laffoon, CEO's dashboard

Andrew Laffoon, CEO replied on March 30, 2009 16:20 to the question "How can I upload a picture of a map to use in my book?" in Mixbook:

Hi Mary, just upload your map like you would any other photo! Or, if you want to use it as a background (full page photo), it is best to upload it as a background. Either way will work.

Andrew Laffoon, CEO replied on March 28, 2009 03:02 to the question "Can you import additional background patterns?" in Mixbook:

Definitely! Click over the backgrounds tab while editing your book and hit the "Add Backgrounds" button. In the window that appears you will find a way to add more backgrounds to your mixbook.

Andrew Laffoon, CEO replied on March 28, 2009 03:01 to the question "FULLSCREEN MODE NOT WORKING PROPERLY!" in Mixbook:

Jennifer, what web browser are you using? Please let us know and we'll do our best to help!

Andrew Laffoon, CEO replied on February 17, 2009 18:24 to the praise "I love mixbook.com!" in Mixbook:

Glad you are loving Mixbook, Emily!

Andrew Laffoon, CEO replied on February 04, 2009 20:34 to the praise "First Photo book-absolutely beautiful!!" in Mixbook:

Debbie - so glad you enjoyed your Mixbook! :)

Andrew Laffoon, CEO replied on February 04, 2009 20:32 to the idea "Something has gone wrong with the editor!!" in Mixbook:

Marge,

Please let us know if you encounter any additional issues. You can see that we want to take care of our customers. Thanks for choosing mixbook.

Andrew

Andrew Laffoon, CEO replied on February 03, 2009 01:51 to the question "problems with your check out" in Mixbook:

Hey Michelle,

We're sorry about this issue! Hundreds of customers have been using these coupons in the past few days, but our engineers are looking into the problem you are seeing. You'll be getting an email from us shortly to walk you through the process.

Andrew

Andrew Laffoon, CEO replied on February 01, 2009 08:59 to the problem "text editing not saved - horrible looking page!" in Mixbook:

Sorry about the trouble! Please log in to your book and correct the errors that you are seeing. When you are done, send us an email and we'll verify everything looks good before sending it to be printed.

Andrew Laffoon, CEO replied on January 10, 2009 21:11 to the problem "Coupon woes" in Mixbook:

Hi Laura,

Send us an email at support at mixbook dot com and we'll make sure you get a coupon that works for you.

Andrew

Andrew Laffoon, CEO replied on January 04, 2009 22:54 to the question "Secure website?" in Mixbook:

Hi SLH,

Yes, Mixbook is a secure web site. It looks like there was a temporary issue that caused the lock not to appear on Internet Explorer 7 and 8 (beta). Please try your order again. Thanks for reporting this issue!

Andrew

Andrew Laffoon, CEO replied on December 31, 2008 23:38 to the question "much more than your competitors!" in Mixbook:

I think you are comparing apples to oranges here. First off, Inkubook does not even offer 8.5x8.5" Hardcover, the product you ordered 4 copies of from us. Second, they do not offer a 12x12" book - rather an 11"x11" book. 12x12", as you probably know, is the standard size for scrapbooking and a beautiful format. Therefore, I don't see how you could be comparing prices.

As you probably already know, we offer a quality guarantee on our products. If you receive your books and you are still dissatisfied with the quality we offer for the price, you can email us and we'll make sure you are taken care of.

We are proud to stand by our quality, and I think you will see why when you get your book!

Happy new year,

Andrew Laffoon
CEO and Co-Founder
Mixbook.com

Andrew Laffoon, CEO replied on December 30, 2008 22:03 to the praise "customer service response so far" in Mixbook:

Glad you're liking the service - we try to please. :)

Andrew Laffoon started following the idea "Exquisite Backgrounds, Stickers, Ribbons & More from ShabbyPrincess" in Mixbook.

Andrew Laffoon replied on December 22, 2008 23:59 to the praise "Mixbook-The best of the best" in Mixbook:

Glad you're loving Mixbook, Sarah! :)

Andrew Laffoon replied on December 20, 2008 23:41 to the question "You charged my account twice for one of my orders!! Fix asap..." in Mixbook:

Hey Stav,

I think we already responded to your email. We did not charge your card twice, but rather that is an authorization hold. It should leave your card within a few business days, depending on your bank.

Andrew Laffoon replied on December 20, 2008 23:40 to the question "how long does it take for the book to ship" in Mixbook:

Mixbooks can take up 5 business days to ship. During Christmas, we have been shipping a little faster - usually 1-2 business days to ship. If you order on Monday, there is a chance you may get your order by Christmas - really depends on the print volume at our printer and on UPS delivery. Hope that helps!

Andrew Laffoon replied on December 16, 2008 07:11 to the problem "Another, Order Confirmation Problem!" in Mixbook:

Hi Mr.Marvel,

Please email us directly at support at mixbook dot com and we'll take care of any issues.

Best Regards,

Andrew

Andrew Laffoon replied on December 15, 2008 07:20 to the problem "hollyjolly coupon disaster! Site is CRASHING" in Mixbook:

Hey Zeth,

Can you email us directly at support at mixbook dot com? We'll look into the issue you are having. Please include your customer id. It can be found in your profile URL like http://www.mixbook.com/users/profile?...

123456 would be your customer id. You can get that by clicking on your name at the top of the site to see your profile.

Andrew

Andrew Laffoon replied on December 13, 2008 23:34 to the question "upload is hanging" in Mixbook:

uploading backgrounds could take a very long time, due to the processing we do to ensure the highest print quality. For that size, it could take a couple minutes for each one. Is it not finishing in that time?

Andrew Laffoon replied on December 13, 2008 18:38 to the problem "WON'T LET ME CONFIRM ORDER" in Mixbook:

Hey Stacy,

There was an error with your billing information - you should have seen the error when you tried to confirm. Please email us at support at mixbook dot com and we'll help you to get this worked out.

Andrew