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mdy started following the question "Tag Typo" in Get Satisfaction.

A comment on the question "Tag Typo" in Get Satisfaction:

oooh! I like this. – mdy, on July 12, 2008 03:57

A comment on the question "Tag Typo" in Get Satisfaction:

Heh. =) – Rob Lord, on July 11, 2008 20:27

A comment on the question "Tag Typo" in Get Satisfaction:

I was your gardener for that one. The roadmap doesn't have an immediate solution to this problem on it. Maybe if we can find another couple developers... :) – Cameron Walters, on July 11, 2008 20:06

Rob Lord replied on July 11, 2008 20:03 to the question "Tag Typo" in Get Satisfaction:

Here's the problem illustrated. Admins need perms to fix user errors.

from http://getsatisfaction.com/songbird/t...

A comment on the question "Tag Typo" in Get Satisfaction:

Great point. – Rob Lord, on July 11, 2008 20:01

A comment on the question "Tag Typo" in Get Satisfaction:

This would be great as a separate "Idea" topic! – Amy Muller, on June 30, 2008 21:14

Lane Becker replied on June 30, 2008 20:36 to the question "Tag Typo" in Get Satisfaction:

me, too. this is definitely something we're thinking about, though i can't say we know exactly how or when we'll implement it.

Thor Muller replied on June 30, 2008 20:27 to the question "Tag Typo" in Get Satisfaction:

I agree with your premise.

Chris Markman replied on June 30, 2008 20:13 to the question "Tag Typo" in Get Satisfaction:

Here's the thing: if you want to make a usable meta-data system you need clearly defined terms and in order to get clearly defined terms you need (in this case) company representatives that are well versed in their product to populate the system. This is a mantra Librarians and Information Professionals have been enveloped in for ages.

The current the tagging system is actually LESS transparent because it doesn't distinguish between user generated and company representative tags. So why not add an option to search between the two?

This seems like a solution that would address all of the issues discussed in this thread and the added flexibility would yield better results overall.

Chris Markman started following the question "Tag Typo" in Get Satisfaction.

Laura replied on June 30, 2008 13:12 to the problem "shopping cart snafu" in Sunbelt Software:

Hello MacDruid, I do apologize for the inconvenience. Adjusting the subscription from 2 to 1 machines is not available online at our site. Please call us at 800-336-3166 so that we may adjust the subscription and process the renewal order for you.

Thank you,
Laura

Laura marked one of tlrobinson's replies in Get Satisfaction as useful. tlrobinson replied to the question "Tag Typo".

Laura marked one of Cameron Walters' replies in Get Satisfaction as useful. Cameron Walters replied to the question "Tag Typo".

Laura marked one of Amy Muller's replies in Get Satisfaction as useful. Amy Muller replied to the question "Tag Typo".

A comment on the question "Tag Typo" in Get Satisfaction:

This was a weird case though, so I went ahead and deleted the offending tag. – Cameron Walters, on June 17, 2008 23:24

A comment on the question "Tag Typo" in Get Satisfaction:

Good point. This is something we'd consider, particularly if we auto-posted a note about the change (maintaining that transparency thing). – Thor Muller, on June 17, 2008 23:23

tlrobinson replied on June 17, 2008 23:11 to the question "Tag Typo" in Get Satisfaction:

I think company reps/admins should be given more control over editing of tags, titles, etc.

For example, somehow this post got a really long gibberish tag (a URL!?) that's causing the whole page to render very wide: http://getsatisfaction.com/280north/t...

When a user submits titles, tags, content with typos, incorrect capitalization, etc, it reflects poorly on the company itself.

I understand the desire for uncensored discussion and don't wish to censor my users, but maybe there's some compromise?

Cameron Walters replied on May 21, 2008 18:03 to the question "Tag Typo" in Get Satisfaction:

The people who are able to edit tags on topics are the poster (can remove any tag) and the creator of a tag (can remove the created tag). A stopgap solution is to add a correctly spelled tag, and let the humans ignore the incorrectly spelled tag.

In the office, we've been discussing the pros and cons of allowing company representatives edit tags within their company space, but no conclusions have been reached yet.

Amy Muller replied on May 21, 2008 17:57 to the question "Tag Typo" in Get Satisfaction:

Hi Laura,

You can not edit or delete a tag that you didn't add but if you ever see one that needs fixing or is inappropriate and needs deleting, you can either post here and ask us to take care of it for you or email me - amy [at] getsatisfaction [dot] com - or our community manager, Eric - eric [at] getsatisfaction [dot] com.