Laura's dashboard

Laura replied on July 30, 2009 16:46 to the question "Need to get my Vipre homesite activation key" in Sunbelt Software:

Hello, We are currently offering a free 30 day evaluation key for our Trial users. If you would please email me with the number of computers you are needing to protect at onlineshop@sunbeltsoftware.com and I will reply with a evaluation key.

Laura marked one of Nick H.'s replies in Sunbelt Software as useful. Nick H. replied to the question "Deleted 'Always Blocked' File List by Mistake - Recover?".

Laura replied on July 29, 2009 13:11 to the question "Need to get my Vipre homesite activation key" in Sunbelt Software:

Hello, thank you for your question. Are you located in the US?

Laura replied on April 28, 2009 13:31 to the question "Please refund my purchase price for the Firewall product." in Sunbelt Software:

Hello John,

I am happy to assist you with your refund request. Please email me at onlineshop@sunbeltsoftware.com with the email address used to place the order.

Thank you,
Laura Lewis

Laura replied on April 01, 2009 12:57 to the question "2 laptop protection?" in Sunbelt Software:

Hello Michael, Yes, our 2 pc license will protect 2 pc's. If you have any additional questions please call me at 800-336-3166.

If you wish to place an order you may do so either online at our onlineshop by using this link, http://shop.sunbelt-software.com/prod... or if you prefer, you may call me to place your order at the above phone number.

Laura replied on March 31, 2009 20:59 to the problem "Key Failure On Update" in Sunbelt Software:

Hello Jon, thank you for your post. Yes, you may go ahead and purchase a new license. Once you have placed your order you will receive an email that confirms the order, the email will contain a new license. You will not need to re-install you will only need to enter the new license into the software you have installed. Please follow the instructions below to enter the key:

Double-click the purple shield icon down by your clock
Choose Register -- Delete the old key and then follow the instructions to enter your key to activate.
Put the registration key into the box with ALL CAPITAL LETTERS AND HYPHENS, just as you see it. Please note: Do not use accented characters.

Laura replied on March 29, 2009 17:09 to the problem "Key Failure On Update" in Sunbelt Software:

Hello Jon, thank you for your post and for providing your order number.

I was able to locate your subscription but found that it expired on 10/12/07. To continue to use the Firewall you will need to renew the subscription, the cost is $19.95 for 1 year to protect 1 computer. Please use this link to our renewal page, http://shop.sunbelt-software.com/rene... and enter your registration/activation key to continue, if you do not have your key please email me at onlineshop@sunbeltsoftware.com and I will be able to provide it.

Also, you may call us to place your renewal order, our number is 800-336-3166 and our hours are M-F, 9am-6pm EST.

Laura replied on March 20, 2009 17:25 to the question "We would to remove a post that has an offensive name." in Get Satisfaction:

Hi Eric, so, I see that the name has been changed, but our CEO want the entire post removed. Would you be able to do that for us?

Laura replied on March 20, 2009 17:20 to the question "We would to remove a post that has an offensive name." in Get Satisfaction:

Understood, thank you. :)

Laura replied on March 20, 2009 17:16 to the question "We would to remove a post that has an offensive name." in Get Satisfaction:

Thank you very much Eric, you have been most helpful. We will let you guys take a look.

Laura replied on March 20, 2009 17:04 to the question "We would to remove a post that has an offensive name." in Get Satisfaction:

I would would also like to point out that the person's name is the highly offensive part that is the reason our CEO is requesting this post to be removed. Two of our employees have responded to him and he has yet to reply to us, so we believe this is a bogus post.

Laura replied on March 20, 2009 17:00 to the question "We would to remove a post that has an offensive name." in Get Satisfaction:

Thank you. We will flag it Inappropriate.

Laura asked a question in Get Satisfaction on March 20, 2009 15:42:

We would to remove a post that has an offensive name.

Laura replied on March 20, 2009 13:21 to the problem "I'm not happy" in Sunbelt Software:

Hello Lance, thank you for your post. We apologize that you have experienced such difficulties with VIPRE and we understand your frustration.

Our most recent update release has addressed the issues you have been experiencing and if you have not already installed the updates, please do so.

Once you have installed the updates you should see the issues are resolved. With the updates resolving the issues you have experienced, you may decide to keep using VIPRE, if so I am happy to extend the subscription a full year as our way of showing that we are committed to your satisfaction.

Also, if you decide not to continue using VIPRE I am able to refund your purchase. Either way, please email me at onlineshop@sunbeltsoftware.com with the email address you used to place the order so that I may locate your subscription and we will go from there.

Thank you, Laura

Laura replied on March 17, 2009 13:05 to the question "Lack of renewal discounts" in Sunbelt Software:

Hello Daniel, thank you for your post. I would be happy to give you a discount on the renewal of your subscription. Please either call me, 800-336-3166 or email me at onlineshop@sunbeltsoftware.com.

Thank you.

Laura replied on March 14, 2009 19:32 to the question "What happened with my purchased 1yr. subscription?" in Sunbelt Software:

Hello Glen, I am happy to assist you. If you would please email me at onlineshop@sunbeltsoftware.com with the email address you used to place your order. I will be able to locate your subscription and re-send a copy of the order email to you, the order email will contain the key you need to enter into VIPRE to activate it.

Thank you.

Laura replied on March 13, 2009 00:51 to the problem "Upgrading from Counterspy3" in Sunbelt Software:

Hello lp342, yes, VIPRE is better than CounterSpy because it has both AntiVirus and AntiSpyware combined into 1 compact - light on the computer resources - software. I think you will be very impressed.

You should download and install the 15 day free full version trial and try it out. You may use this link to our VIPRE page to learn more and to download the free trial: http://www.sunbeltsoftware.com/Home-H...

When you decide to upgrade to VIPRE let me know and I will be happy to assist you.

If you have additional questions feel free to let me know, you may reach me by either email: onlineshop@sunbeltsoftware.com or by phone 800-336-3166.

Laura replied on March 11, 2009 13:25 to the question "I would like to renew my license key that expired" in Sunbelt Software:

Hello, you may also call us to renew your subscription. Our number is 800-336-3166 and our hours are M-F, 9am-6pm EST.

Laura marked one of bmoura's replies in Sunbelt Software as useful. bmoura replied to the question "I would like to renew my license key that expired".

Laura marked one of Nick H.'s replies in Sunbelt Software as useful. Nick H. replied to the question "I would like to renew my license key that expired".