LauraG's dashboard

LauraG shared an idea in skimble on November 24, 2009 05:05:

Achieve goals from goals page

I'd like to set a goal as achieved from the goals page.
Then add when and where.

A comment on the question "Why doesn't Ning have a customer support phone number?" in Ning:

Hi Neelam!

Sorry for this delay, I will take a look at what happened there.

Please enable the forum feature on your network in order to have the manage settings appear.
You can do this at the Features section of your Manage tab.

Thanks,
Laura – LauraG, on November 08, 2009 20:04

LauraG replied on November 07, 2009 17:37 to the question "Is Ning Help connecting for you?" in Ning:

Thanks! We're taking a look at this. Just to note, our Help Center is hosted independently from the platform so while this isn't great for contacting us, it will have no effect on your networks.

Laura

LauraG replied on November 04, 2009 16:43 to the question "ticket #00074801" in Ning:

Ah! I found it - the other ticket. Lisa is taking a look.

Thanks!
Laura

LauraG replied on November 04, 2009 16:36 to the question "Why doesn't Ning have a customer support phone number?" in Ning:

Just to follow up, I got the network back up and responded with more detail in your ticket.

Thanks!
Laura

LauraG replied on November 04, 2009 16:31 to the question "Why doesn't Ning have a customer support phone number?" in Ning:

Hi Jayson,

Thanks for the follow up. Sorry if my answer was too brief here, I am spending time diving into his redirect issue on his network.

Laura

LauraG replied on November 04, 2009 16:23 to the question "Why doesn't Ning have a customer support phone number?" in Ning:

Hi!

I'm looking at this right now!
It looks like the domain wasn't configured at your registrar prior to attempting the redirect tool.

Thanks,
Laura

LauraG replied on November 04, 2009 16:14 to the question "How do I configure my own domain at Moniker.com?" in Ning:

Hi,

You'll need to set up a CNAME record, which is described in their Help Center, http://help.moniker.com.
Basically, you should point whichever subdomain you choose for your network (www or community for example) to yournetworkname.ning.com.

If you need one on one help, feel free to file a ticket at the Ning Help Center; http://help.ning.com.

Thanks!
Laura

LauraG replied on November 04, 2009 16:11 to the question "ticket #00074801" in Ning:

Hi Rob,

It looks like you and Lisa went back and forth a few times in this ticket with your last response being:
"ok, no prob Lisa. Thanks for the response."

She replied:
"Hey!
Any time! Let me know if you have any more questions.
Best,
Lisa"

At which point there weren't any further updates from your end.

Can you clarify what was missed?

Thanks,
Laura

A comment on the question "How can I get old members to answer new "required" profile questions?" in Ning:

HI Paul,

I recommend sending a broadcast message letting people know about the changes.
Note, if any new questions are now required, then anyone editing their answers will be prompted to fill those out.

Thanks,
Laura – LauraG, on November 02, 2009 02:50

LauraG replied on November 02, 2009 02:48 to the problem "Unable to move discussion placed in wrong forum - as of tonight" in Ning:

Hi!

As mentioned at our Status Blog, this should now be resolved.

Thanks!
Laura

LauraG replied on November 02, 2009 02:47 to the problem "Can't send messages since the update" in Ning:

Hi!

As posted on our Status Blog, javascript issues on Ning Networks should now be resolved.
Thanks to all for sending in the details to help us troubleshoot this.

Thanks!
Laura

LauraG replied on November 02, 2009 00:30 to the problem "Can't send messages since the update" in Ning:

Thanks - please keep an eye on http://status.ning.com, where we'll update our progress.

Laura

LauraG replied on November 01, 2009 23:13 to the problem "Unable to move discussion placed in wrong forum - as of tonight" in Ning:

Hi,

We're posting updates to this known javascript issue at our Status Blog - http://status.ning.com.

Please look there for information as we progress!
Thank you
laura

LauraG replied on November 01, 2009 21:08 to the problem "Can't send messages since the update" in Ning:

Thanks! Courtenay is looking at the messaging issue and we've reported the WYSIWYG editor not displaying on some networks. We'll update http://status.ning.com as we have more information!

Thank you,
Laura

A comment on the problem "Tickets Blank/Ignored?" in Ning:

Hi Robert! Can you post the ticket number here please?
Thanks
Laura – LauraG, on November 01, 2009 20:33

LauraG replied on November 01, 2009 20:24 to the problem "Can't send messages since the update" in Ning:

Hi Tim,

Thanks for the update. There looks to be more than one issue here so we are doing our best to isolate each to get to the engineering team.
I don't see your ticket number here, can you post it? Also let us know if clearing cache helps!

Thanks,
Laura

A comment on the question "Why doesn't Ning have a customer support phone number?" in Ning:

Hi Bob,

I am really sorry your members are experiencing this.
This has been escalated to our engineering team just as a note, we'll continue to update you via the ticket as well.

Thanks!
Laura – LauraG, on October 30, 2009 01:11

LauraG replied on October 29, 2009 07:51 to the question "Sorry! An unexpected error has occurred." in Ning:

Hi!

As mentioned on http://status.ning.com/ we had a brief period of errors on some networks. As soon as we knew we rolled back the change that caused the errors.
I'm sorry for this, please do check our status blog when you see errors, and let us know at http://help.ning.com if we've not posted there.

Thank you!
Laura

LauraG replied on October 28, 2009 22:45 to the problem "S.O.S : MEMBERS CAN'T LOG IN" in Ning:

Hi Saz,

It looks like you've raised this issue but haven't posted a ticket number, network name or any other info that can help us to help you.
We're happy to help but need any or all of these details to do so!

We've not had any widespread reports of issues in IE, so this sounds to be unique to your network.

Thanks,
Laura