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Rob Lazzurs marked one of J. V. Voight's replies in Tom Tom as useful. J. V. Voight replied to the question "TomTom Home Download Error Macintosh".

Rob Lazzurs replied on June 28, 2008 22:28 to the idea "Great product, customer service: not so great" in Tom Tom:

Hello Thomas,

I have to say I am not sure what you are referring to here but if you could start a new topic with more details I would be more than happy to look into it.

Rob Lazzurs replied on June 24, 2008 14:55 to the discussion "tom tom rip off" in Tom Tom:

Hello Neil,

I am sorry to hear your TomTom some how got broken. While you may feel this is excessive you have to remember it does take a specalised persons time to repair a device such as a TomTom and that time along with the parts used have to be paid for. I have been in a similar situation my self before and while it is not ideal I do understand why people just replace rather than repair these days.

If you honestly feel you can get another device cheaper then I would do that...what ever works out cheapest for you at the end of the day wins :)

Sorry I could not be more help, I hope you can get back on the road with at least some TomTom soon.

Take care.

Rob Lazzurs set one of Rob Lazzurs' replies as an official response to "I could spend this time having fun, but..." in Tom Tom

Rob Lazzurs replied on June 24, 2008 14:07 to the problem "I could spend this time having fun, but..." in Tom Tom:

I would sure hope you don't have to pay the shipping however this is something you will have to take up with them, I would suggest you might.

I am glad to hear you have your problem solved and are now happy, if you do have any other problems please do give me a shout here and I will do what I can to help :)

Rob Lazzurs replied on June 23, 2008 15:10 to the problem "I could spend this time having fun, but..." in Tom Tom:

Hello John,

First of all let me say just how sorry I am that you have had problem returning the device you purchased by accident. For this I can only recommend calling back the number listed, if you get no where on the phone then please do let me know here.

As for the maps, I would recommend checking with the HOME client you are on the latest version of the software for your device, this should give you the full mapshare facilities.

If there is anything else we can help you with please do let me know. I know map updates are not cheap but when you consider the amount of work going into those updates it is a reasonable price.

Hope we can help get this sorted.

Rob Lazzurs started following the problem "I need to talk to a human at TomTom!" in Tom Tom.

Rob Lazzurs set one of Rob Lazzurs' replies as an official response to "I need to talk to a human at TomTom!" in Tom Tom

Rob Lazzurs replied on June 23, 2008 12:00 to the problem "I need to talk to a human at TomTom!" in Tom Tom:

Hello Jeff,

I had a quick look on the web site and found the following links for you.

For the USA:
http://www.tomtom.com/support/support...

For Europe:
http://www.tomtom.com/support/support...

Those pages provide telephone numbers of our support teams who should be able to help you with this matter. If you are still having an issue please do come back to this site and let me know.

Hope we can get you sorted soon :) Take care.

A comment on the problem "should of purchased a garmin" in Tom Tom:

Hello Jeremy,

As I replied to this comment in another thread you can have your TomTom use your corrections without us verifying them. As for adding new roads, sounds like a really good idea...who knows we might already have someone working on it ;) – Rob Lazzurs, on June 22, 2008 11:57

Rob Lazzurs replied on June 22, 2008 11:52 to the question "Where do I get my Tom Tom repaired?" in Tom Tom:

Hello Deb,

If you contact TomTom customer service for your location they will be able to help you with this problem, I cannot say here if they will replace the unit or not however if you do have any issues with the response from customer service then please do reply to this thread. I hope we can get you back on the road soon :)

A comment on the problem "Tom Tom Customer service stinks!" in Tom Tom:

Hello Jeremy,

If you press on your screen to take you to the menu then press on "Map corrections" and then "Correction preferences" you will be able to choose to use your own corrections and corrections not verified by TomTom or the map vendor.

I hope this solves your issues, however if not then please start a new topic. I do agree we don't get everything, it is a big world! However we are getting better every day and with your help I hope we can get your new area covered soon. – Rob Lazzurs, on June 22, 2008 11:50

A comment on the problem "Tom Tom Customer service stinks!" in Tom Tom:

Hello Mark,

As a TomTom employee of course I could be getting a discounted unit but I have had a TomTom since the TomTom GO 300 launched in the UK (I think about 4 years ago now) and I have loved every minute of using it. Sure once it took me to the wrong Donnington and some times it does not know that a street is one way but over all the device is great and now I am working at TomTom I know just how hard everyone is working to make them better every day. If you have not already seen it have a good search for TomTom HD, this is where things get really useful :).

Hope you have fun with your TomTom! – Rob Lazzurs, on June 22, 2008 11:42

A comment on the problem "Tom Tom Customer service stinks!" in Tom Tom:

Hello Dan,

Please to contact TomTom customer service with your proof of purchase and they will be able to replace your unit. If you have any issues at all with this please contact me back on this website.

Sorry I did not see this sooner, I hope we can get you back on the road with TomTom soon, I know I could not live without mine for long! – Rob Lazzurs, on June 22, 2008 11:39

Rob Lazzurs replied on May 29, 2008 15:29 to the problem "should of purchased a garmin" in Tom Tom:

Hello,

We do update our maps twice a year and use the same map source from TeleAtlas as Garmin do, also we have a feature in newer versions of the software called MapShare which allows you to submit map updates to TomTom which will be stored on your device for later use.

You can update the maps by installing the TomTom HOME client on your home computer and connecting your TomTom to that. If this still does not help or you feel the maps are still out of date for your area then please reply to this and I will see what I can do.

Hope this was helpful.

Rob Lazzurs replied on May 29, 2008 15:25 to the question "Time goes bye and no changes. Tom tom still gets lost in space" in Tom Tom:

Hello Snuggy,

If you install the TomTom HOME client on your computer and connect your TomTom to that you will be prompted to update the software and be offered the option of purchasing new and updated maps. If you do not have the HOME client that was shipped with the CD in the box (I know I have lost my CD) then you can download it from the TomTom home page.

If there is anything else I can do to help please let me know :)

Rob Lazzurs replied on May 29, 2008 15:23 to the problem "Tom Tom Customer service stinks!" in Tom Tom:

Hello everyone.

First of all I would like to assure you that as Eric pointed out your experiences are not typical of our customer base who has to contact TomTom, we do work hard to provide a good product and even better services on top of that product and this includes customer support.

Now Frannie, for your information we are a global company with offices all over the world however our head office is in Amsterdam in Holland.

While it is very frustrating that you purchased maps you already had sadly I can understand why a refund could not be provided in this case. The maps are just software, once you have them there is nothing to stop you copying them and then asking for a refund. Now to be clear I am not for one second suggesting this is what you were doing, but I do hope now understand why we have this policy.

Since most of these replies were quite a while ago I would ask if anyone still has an issue to post a new issue under TomTom and I will do my best to help you through your problem now I am here.

I hope this helps and I am very sorry that not everyone has had as good an experience with their TomTom as I have had (one of the reasons I joined the company)

Take care all.

Rob Lazzurs replied on May 29, 2008 15:11 to the question "Hands Free help" in Tom Tom:

Hello Volley,

If you could reply with the model of both your TomTom, your phone and your network I would be more than happy to look into this for you.

Hope I can help you soon!

Rob Lazzurs replied on May 29, 2008 15:08 to the idea "Great product, customer service: not so great" in Tom Tom:

Hello Chris.

First of all let me apologize for the service you have received from TomTom, I would not accept being treated like that and neither should you!

Now since this was posted a month ago I am not sure what the current status is, could you give me a shout back here and let me know if there is anything I can do to help. I will get back to you within 24 hours of your reply.

Again, I am sorry for the service you have received, I hope I can make your future experience with your TomTom a whole lot better.

Rob Lazzurs marked one of George Belletti's replies in Tom Tom as useful. George Belletti replied to the question "Need memory chip tom tom one".