lbGURU's dashboard

sal replied on September 10, 2008 09:13 to the idea "Attachments" in DeskAway:

I understand. This will be done. Adding of attachments in the Issues and Messages section as well as sending content via email. These are on our plate currently.

darnold replied on September 09, 2008 22:29 to the idea "Attachments" in DeskAway:

I agree with this idea. I hate to compare but I would love it if the Message area was laid out a bit more like bascamp. Just making the messages a bit more tidy and professional and of course adding the ability to attach files! This really helps when you are communicating with clients.

darnold started following the idea "Attachments" in DeskAway.

Rouge started following the idea "Attachments" in DeskAway.

Lynn started following the idea "Attachments" in DeskAway.

lbGURU replied on August 14, 2008 03:46 to the idea "Task Issues" in DeskAway:

Yes I have an account, let me know what time is good for the weekend. Of course I am on EST time in the USA but willing to wake up be available when needed.

A comment on the idea "Task Issues" in DeskAway:

Sure, would you be having a webex account to initiate this? We could do it sometime this weekend. Please email us from the website (contact form) and I we can take it from there. – sal, on August 14, 2008 03:44

lbGURU replied on August 14, 2008 03:11 to the idea "How important is it for people to use SMS to keep track of project updates" in DeskAway:

Not important here either as most phones are so advanced you actually login to the actual thing using your phone or have your email go to your phone. Just my opinion though.

lbGURU started following the idea "Task Intelligence - % Complete, Status" in DeskAway.

A comment on the idea "Task Intelligence - % Complete, Status" in DeskAway:

I vote for this feature also as right now we have tasks marked as on going but there is no way to see percent complete. pretty please add it :) – lbGURU, on August 14, 2008 03:08

A comment on the idea "Task Issues" in DeskAway:

Sal, is there anyway I can pay you for about 15 - 30 minutes of your time over a service like webnx to show you the problem this creates for us and then maybe you will be able to suggest a workaround or see how it currently causes us more work/ to use our email? – lbGURU, on August 14, 2008 03:06

sal replied on July 07, 2008 06:25 to the idea "Attachments" in DeskAway:

Got it. Makes sense. Will be put in as a feature request. Thanks!

lbGURU replied on July 05, 2008 09:40 to the idea "Attachments" in DeskAway:

What I meant by that is when we report an issue. The developer is asking us for several things:

1. Steps to reproduce
2. Screenshot of the issue

Since our plans currently come with some kind of space limit depending on the type of account you have 250 MB for example, then it should not matter that this feature is implemented as it is going to go towards our space allocation.

Ability to attach to a message and issue is a must as we still have to use email for these items, but attaching to tasks too would not hurt.

sal replied on July 05, 2008 04:52 to the idea "Task Issues" in DeskAway:

Hmm. I see where you are going. We'll have to think about this and see if there is a simpler way to integrate this without confusing the user.

sal replied on July 05, 2008 04:48 to the idea "Attachments" in DeskAway:

Could you clarify this "Especially for issues developers can see what you are seeing. Should count towards our account usage limit anyway."

So, you want to upload files to issues, messages and possibly tasks as well, right?

lbGURU started following the idea "Task Issues" in DeskAway.

lbGURU started following the idea "Task Issues" in DeskAway.

lbGURU shared an idea in DeskAway on July 04, 2008 22:55:

Task Issues

Ability to assign an issue to a specific task and not just a milestone.

lbGURU shared an idea in DeskAway on July 04, 2008 21:58:

Attachments

Please add the ability to attach items to messages and issues. Right Now DeskAway is making us more dependent on email as we have to send an email references the message or issue title/number instead of just putting it there. Especially for issues developers can see what you are seeing. Should count towards our account usage limit anyway.