Nick's dashboard

Nick reported a problem in SocialGO on August 02, 2009 21:39:

Incorrect number of messages reporting.

On my account at the moment it tells me there are four messages to be read.....but there's nowt in the list of messages.......?

Nick replied on August 01, 2009 17:12 to the question "Why cant we log on?" in SocialGO:

Hi Alex, its www.Skinbros.zocku.com. I havnt been able to log in and a number of members that have means to contact me tell me they cant either

Nick asked a question in SocialGO on August 01, 2009 10:31:

Why cant we log on?

I am (and a number of members) having trouble logging on this morning. It will not go beyond the initial opening screen...are there problems?

Nick replied to "Paypal payment issues", but it was removed. see the change log

Nick replied on May 20, 2009 12:47 to the question "Paypal payment issues" in SocialGO:

Please give me your phone number, otherwise I shall be round in your office so fast........

Nick replied on May 20, 2009 12:46 to the question "Paypal payment issues" in SocialGO:

Will, i'm afraid this just isnt good enough. None and i mean NONE of my members who have padi can get access. What do i tell them ..."Wait until the next deploy!" THIS IS TOTALLY UNACCEPTABLE. Give me a solution and give me a solution TODAY. If you cannot deal with this then pass it to someone who can. Please contact me IMMEDIATELY

Nick asked a question in SocialGO on May 20, 2009 03:45:

Paypal payment issues

I am having serious problems with paypal. Members are paying their subscriptions, i am marking them as members, but am then getting 'failure notice' and the member reverts to being payment pending. However on the paypal account there is no failure notice, all is perfectly ok, all have paid correctly and have been processed. What is going on please, members are screaming that they cant get in when they have paid.

leatherlon asked a question in SocialGO on May 19, 2009 19:22:

what does the 'kick' button do in a members profile?

before i use it i'd like to know its effects!!

A comment on the problem "My members and I are not receiving emails from my network." in SocialGO:

Just a pity that this only works for those of you in the USA as it requires you to have a US phone, or a dedicated domain name.
I agree with Dokun, funny how the 'solution' involves money.....

Lets cut to the chase here, when can we expect this to be working properly again? Hours, days or weeks? – leatherlon, on May 12, 2009 12:08

leatherlon replied on May 07, 2009 12:20 to the problem "Notifications bug" in SocialGO:

i'm getting them too....400 today

A comment on the problem "My users are screaming about the chat..." in SocialGO:

Ryan,

Patience was more than proper when this was in Beta version and we all bore with you whilst you diligently sorted many issues out. Supposedly we're now out of Beta and rightly youre now youre charging for it. I'm afraid the circumstances are now entirely different and patience is no longer an option - only action is. At the very least I would expect the company to keep owners informed instead of silence. You know what sites arent working properly. This really isnt expecting too much - just some half decent customer service. – leatherlon, on April 05, 2009 20:14

leatherlon asked a question in SocialGO on April 04, 2009 08:12:

'Who's online' isnt accurate......

The small box on the left side of the screen indicating 'whos online' isnt updating anymore its just stuck on four users. Its been the same people for days now........any ideas?

leatherlon replied on April 04, 2009 08:10 to the problem "My users are screaming about the chat..." in SocialGO:

I'm fascinated that the company are treating this as though its just suddenly happened. This problem has been around for weeks now and theyve done nothing about it.

A comment on the question "chat not working -AAAAAAARRRGHHHHH!!!!!!!" in SocialGO:

Hi Stivi

Thanks for the reply. Whilst your working on it, wouldnt it be better just to remove the button from the screen? Its just a source of irritation as people go to use it, think its working only to find the other member theyve called dont answer. It just causes problems between members. Thanks – leatherlon, on March 29, 2009 09:21

leatherlon asked a question in SocialGO on March 28, 2009 09:04:

chat not working -AAAAAAARRRGHHHHH!!!!!!!

Is there ever going to be a day when Chat is finally working? I am sick to death of endlessly reporting this issue. If you cannot get it working then for god's sake remove it. This is a total joke. It is a MAJOR issue for my network and the feature was one of the reasons i chose to stay with zocku. If you cannot sort it out then just admit it and we can all move on. But PLEASE sort it one way or the other.

leatherlon started following the problem "Notifications bug" in SocialGO.

leatherlon reported a problem in SocialGO on March 02, 2009 21:55:

Removing members of groups within the site

I have a member who is running a sub-group within mine and he wants to delete a member from this sub-group. there doesnt appear to be a way in which he can do this, in fact i cant see a way in which I as the owner/administrator can do it either. Is there a way?

leatherlon replied on March 02, 2009 20:03 to the question "Intermittent video probs" in SocialGO:

Hi Stivi

Thanks for the reply - its skinbros

leatherlon asked a question in SocialGO on March 02, 2009 07:56:

Intermittent video probs

I am being told by numbers of members that they are unable to playback videos. There does not appear to be any common thread, other than that a large number are complaining about it. I stress this is playback and not upload.

leatherlon replied on March 02, 2009 07:49 to the problem "CHAT FEATURE" in SocialGO:

I agree with Dorinb. Its not working AGAIN!!!! Frankly its getting to be a joke. If you cant make it work then take it away until it does work. Colin makes a fair point, this was tolerable when it was a free network but since you guys started charging the idea that you might get around to it sometime is no longer acceptable.