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LeLa reported a problem in Fido on October 24, 2008 15:24:
Fido, this is one dog that should be put to sleep.Fido is not man's best friend. It is doing dogs a great disservice by trying to associate their brand with these great animals. I signed my contract with Fido in July '08 and my experience was awful from day one. Their customer service leaves more than a little something to be desired, one of the managers said, and I quote, "the fact that you're upset has no bearing on my life." Everytime I call them the impression I get is "sorry ma'am, but you're SOL." This is not acceptable and something has to be done about this company. They make Rogers look good, which makes me wonder if it is a ploy to make Rogers look like a good company seeing as how it has also gained a reputation for having horrendous customer service. Every person I have spoken to has had the same experience with Fido. If I can't find a way out of my contract I am going to pay to get out. I'm not going to get in to how ineffective their web site is...
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