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Destry started following the idea "Super Users now on Hubdub's GetSatisfaction Site" in Hubdub.
NewsWrangler started following the idea "Super Users now on Hubdub's GetSatisfaction Site" in Hubdub.
kruijs started following the idea "Super Users now on Hubdub's GetSatisfaction Site" in Hubdub.
jenniandboys replied on June 19, 2008 13:04 to the idea "Super Users now on Hubdub's GetSatisfaction Site" in Hubdub:
Lesley shared an idea in Hubdub on June 19, 2008 13:01:
Super Users now on Hubdub's GetSatisfaction SiteThe Hubdub Super Users are now labelled as such on the customer satisfaction site. This means that whenever someone posts a new topic to GetSatisfaction, the Super Users will receive an email telling them about the new post.
This means that they will be able to respond quickly to help other users with some of the more straightforward queries, thereby freeing up the time of the Hubdub admin team to develop and improve Hubdub further. More complex queries will continue to be dealt with by Hubdub admins.
We hope that this change will ensure that users receive faster responses to their queries on getsatisfaction and it will be clear who the Super Users are for everyone.
p.s.
Unfortunately, due to restrictions in getsatisfaction's functionality, in order for Super USers to receive these email notifications, they have to be labelled "Employee" - as you may notice from their avatars. Please be assured that SUPER USERS ARE NOT EMPLOYEES OF HUBDUB! They have NO contract with us and we are not paying them a penny or indeed a cent. They haven't even got a free t-shirt out of it (much to their dismay!) They're just really nice users who are madly enthusiastic about Hubdub (see Hubdub FAQs for further details on how they were chosen if you're interested)
Markov replied on June 07, 2008 13:53 to the problem "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" in Hubdub:
Mork is a good guy and should be a super-user. It's easy to get drawn into unpleasant exchanges in the comments area when things start to get personal. I read through the thread in question and did not see anything particularly terrible. In fact, it truly pales in comparison to some flames that came my way a couple months ago. All that can be done is for the admins to do their best on settling questions and quickly fixing erroneously settled questions. Other than that, if users flame admins it strikes me as only fair that the admins be able to respond. Ignoring it and walking away is usually the best solution but let's face it, sometimes you just don't want to. Generally speaking, things here at Hubdub have been far more civil than I would have expected.
anaverageamerican replied on June 06, 2008 03:01 to the question "How do you become a super user?" in Hubdub:
Jenni's conservative. I became a super user by displaying the Bud Lite super powers of:
- talking to animals
- breathing fire
- travelling in time (so I can settle questions early, but be careful not to travel back to Salem. MA in 1692 8^)
- the ability to fly (into jet engines)
Seriously, I don't know exactly what the selection criteria were, but all of us charter super users have devoted a lot of time to policing questions by flagging those with problems, requesting settlement for questions (particularly those whose outcomes had been determined already), participating in the question comments and here at GetSatisfaction in a positive way (recent events nonetheless), creating successful questions (although my EBay Spy Satellite question must've been forgiven), and generally behaving like a good citizens of Hubdub.
I anticipate the number of super users will grow ('cause we're doing such a good job 8^), as will the number of super powers.
A comment on the problem "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" in Hubdub:
You are absolutely correct AAA. The 24hr pulse of hubdub is the reason it is thriving. – mork, on June 06, 2008 02:47
A comment on the problem "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" in Hubdub:
I'd like to point out that Hubdub enthusiasm is not limited to the super-users, and I cite this thread as evidence. It might not be the most polite debate in Hubdub history, but I don't think anyone could question the enthusiasm that was on display 8^) – anaverageamerican, on June 06, 2008 02:25
Destry replied on June 05, 2008 22:10 to the problem "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" in Hubdub:
mork replied on June 05, 2008 20:15 to the problem "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" in Hubdub:
Myself, I am Really Really Proud of my Humility... j/k ;)
In all seriousness, I appreciate the contributions everyone has made to this page.
The hubdub has had a surprisingly civil community in my opinion and the comments pages are often a very good indication of how intelligent the community is as a whole.
I regret any comments I made that did not live up to a far better standard which the community has established.
I see the work the superusers are doing and think the positive impact it has had on making the site run smoother is considerable. I am actually blown away by the amount of effort everyone is putting in voluntarily. My contributions have been fractional of what the other superusers are contributing.
The Hubdub enthusiasm Lesley speaks of is alive and from watching the activities of the other super users I know it is their motivating factor. I see how much effort goes into keeping an eye on the politics and sports categories in particular. It is impressive.
I hope no-one else was offended by my regretable wording epicur speaks of. If It is you, please accept my appology now.
Sincerely ,
mork
A comment on the problem "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" in Hubdub:
WHAT THE ! I'M SO UPSET THAT I FEEL COMPELLED TO DIVORCE TRI AND SHAVE OFF ALL MY HAIR!!! (or maybe just giggle and move on...) – jenniandboys, on June 05, 2008 19:48
kruijs replied on June 05, 2008 19:38 to the problem "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" in Hubdub:
You made a good point, meanderdings, the title of the badge. "Super" user sounds like "superior user", better than the plebs. which we certainly aren't.
I had the impression that you already saw it that way - thanks, for clarifying.
Maybe you for your part have the impression some of us think/behave that way. this is certainly not the case. None of us thinks that way. Really, none of us.
A comment on the problem "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" in Hubdub:
and that skipper is a sign of integrity, kudos to you – meanderingsearcher, on June 05, 2008 19:08
A comment on the problem "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" in Hubdub:
my money's on jenniandboys! just think, our own britney! – InfernalMachine, on June 05, 2008 18:38
A comment on the problem "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" in Hubdub:
i'm not upset with anyone. just found this thread interesting. this is a study in the evolution of a social site with a competitive edge. one of the combatants listed his mood as indiffernet after a comment. i found this interesting as i found it to be a sign that someone who had drawn the respect of the admins would dismiss any concern with such a cavilier attitude. i find the superuser concept to be a very good idea and commend those that have achieved this rank, but, there has been noted meltdowns by various users in the past and there will be meltdowns in the future. i foresee a time when a current or future hubdubber questions the integrity of a superuser and the hoedown will begin again. even if the superuser and hubdubber agree that one or the other were right or wrong it will start as comment that is taken in the wrong way. in reading your question again, i also note that you are defending the superuser concept by questioning why i am acting hostile. this has given me a new thread to follow; will the concept of "superuser" lead to class distinction amongs users? with a post-analysis question; could hubdub have chosen a better title for recognition of dedicated hubdubbers that would not have inferred superiority? sorry if you thougth i was acting hostile and congrats on the title, i would rather have you monitoring my play time than some of the other users – meanderingsearcher, on June 05, 2008 18:37
kruijs replied on June 05, 2008 18:04 to the problem "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" in Hubdub:
meanderingsearcher, thank you for your confidence in us, hubdub, and yourself. comments like yours are really helpful making things better.
but one thing: what could a nuclear meltdown look like involving a super user? And another question: why are you acting hostile against super users anyway? we've had fun together in the past. you, me, the others. Why can't we have fun together since some of us have an "s" badge at their names? really, not much has changed since then - we're all still enjoying hudbub without any retentions. playing as we played it before, commenting on questions, reading news stories, investigating topics of interest, flagging inappropriately made questions; anything we ambitious hudbubbers did before.
Skipper replied on June 05, 2008 16:01 to the problem "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" in Hubdub:
meanderingsearcher replied on June 05, 2008 15:55 to the problem "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" in Hubdub:
Lesley's reply to "A Hubdub representative (super user Mork) not being a good role model for Hubdub?" was just promoted to the most useful! kruijs and 2 other people think it's one of the best replies.
Hello Everyone
Well, it's taken me a while to catch up on all this impassioned commenting and I am truly sad to see that things have spiralled downwards into such personal and embittered attacks.
It is clear that the question should have been voided. It may have helped if someone had flagged the question at some point (it received no flags at any point). There have also been lessons learned about dealing with different currencies. I will consider amending the rules if we think it is necessary.
I'm not going to lower myself to discussing the rights and wrongs of who called whom which name and what that name actually means. Frankly, I spend more than enough time refereeing between my children, I'm not about to start doing the same thing here.
To the more pressing issue... the responsbilities of a Super User. Yes, with the rights come responsibilities. And yes, we thought very carefully before picking the current Super Users, and yes we did choose them, amongst other reasons, because we felt that they would give a balanced view and judgement. We did not, however, ask them to be "representatives" of Hubdub, nor have they signed any contract with us. They are simply enthusiastic users with the ability to Suspend questions. The "responsibility" is that they will help in policing the game. So far they have all been doing an outstanding job. We do not expect Super Users to react in the same manner as Admins - they are not being paid and are doing it for the love of the game.
The Super User concept is obviously beta, and we are, as always, open to suggestions on how we can improve things, so all genuine suggestions will be taken on board. If you all have any thoughts or ideas on how best to improve the concept, then I suggest opening a new thread here (and doing it without the flamewars please. Life is too short).
Lesley.
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