sam lessin's dashboard

sam lessin replied on October 15, 2009 13:55 to the question "Login repeatedly fails - hampering use and annoying clients!" in drop.io:

Carl, it sounds like a cookie problem if you are logging in and out of a ton of drops... one thing to do is to reset your cache... it is possible/we have seen in browsers before that if you 'save the password' on a drop, then your browser will try to use your saved password in weird ways -- that said, we will look into the issue and see if we can make it more robust

sam lessin replied on October 15, 2009 13:54 to the problem "no more space in mailbox /var/mail/drop log?" in drop.io:

p.s. - the email service is working through a big backlog, so your messages might be slightly delayed, but they will now make it in properly again

sam lessin replied on October 15, 2009 13:53 to the problem "no more space in mailbox /var/mail/drop log?" in drop.io:

thanks for the heads up, this is solved -

sam lessin replied on October 15, 2009 11:48 to the problem "no more space in mailbox /var/mail/drop log?" in drop.io:

thanks for the note -- just confirmed it, you are right. we will have it back up in the next few hours, looks like a log filled up that we didnt anticipate somewhere.

thanks for the heads up...

also, since you mention it, the GMAIL issue is on the list, perhaps we can bang it out even this week

sam lessin replied on October 07, 2009 12:54 to the problem "Loading problem... Private IP is used..." in drop.io:

turns out you were 100% right - we fixed it -- a very silly one line mistake on our end, but things should be back up to speed now!

sam lessin replied on October 07, 2009 12:53 to the problem "Pages load very slowly on Mac/OS 10.5.7" in drop.io:

hi - we think we figured this out, there was a very silly one line bug in production that seems to have been slowing things down -- try again and let us know!

sam lessin replied on October 07, 2009 12:53 to the problem "Javascript only kicks in after content is loaded" in drop.io:

we found a very sill error in our code which may have been what was slowing you down - check again and let us know

sam lessin replied on October 07, 2009 12:52 to the problem "Pages loading much, much slower than usual." in drop.io:

this should be fixed in production, we had a very silly bug that may have been what was slowing you down!

sam lessin replied on October 07, 2009 12:51 to the problem "Come on guys fix this line!!! Loading is way to long!" in drop.io:

fixed in production as of now

sam lessin replied on October 07, 2009 11:45 to the problem "Come on guys fix this line!!! Loading is way to long!" in drop.io:

woops -- yah, that is a bit embarrassing -- will be fixed this AM

sam lessin replied on October 06, 2009 20:49 to the problem "Pages loading much, much slower than usual." in drop.io:

Joel - sorry about that issue -- we don't see it here, but we will dig further in -- is anyone else having this issue? we are really sorry it is slow, that is the pits -- could you do us a favor and send us as much information as possible (to contact@dropio.com) -- where are you, what setup are you running, etc.

sam lessin replied on October 05, 2009 13:24 to the question "no documentation no feedback?" in drop.io:

hello - can you tell us where this link is? - we will fix it asap, but not sure what you are referring to

sam lessin replied on October 05, 2009 00:45 to the problem "gmail forwarding to drop.io does not work" in drop.io:

@omissis - we want to fix this, but don't totally follow -- what are you suggesting? we are totally confused as to why the filter fails but the single forward works...

sam lessin replied on September 23, 2009 21:35 to the problem "I was charged for a trial subscription even though the site explicitly stated my card would not be used!" in drop.io:

hello! sorry for the confusion -- when you open a trial with us we authorize your credit card for the amount of the trial, but we do not charge you that amount. some credit card companies deal with/display this 'authorization only' information differently -- we don't turn that authorization into a charge unless you keep the service after the trial is over (we turn it into your first month after the trial fees!)

hope this helps -- know this is a bit confusing and sorry for that!

sam lessin replied on September 23, 2009 21:35 to the problem "I was charged for a trial subscription even though the site explicitly stated my card would not be used!" in drop.io:

hello! sorry for the confusion -- when you open a trial with us we authorize your credit card for the amount of the trial, but we do not charge you that amount. some credit card companies deal with/display this 'authorization only' information differently -- we don't turn that authorization into a charge unless you keep the service after the trial is over (we turn it into your first month after the trial fees!)

hope this helps -- know this is a bit confusing and sorry for that!

sam lessin asked a question in Hello Health on July 06, 2009 22:06:

live in NYC, but your signup form won't take my new jersey dollars

help, live in the city but all my credit cards point to Englewood, NJ -- your sign-up is rejecting me! -- i want to join, but your form won't validate me!

sam lessin replied on June 30, 2009 23:00 to the question "Can conference calls be recorded and saved to the drop?" in drop.io:

this is actually very close in the features cue -- it isn't a reality yet, but it is very close -- we will respond again when this is the case

sam lessin replied on June 29, 2009 11:43 to the question "captcha" in drop.io:

Fish - sorry for the trouble - basically, we have several internal 'flags' which our system recognizes as something that might be malicious to our system, or being run by an automatic script we don't allow -- anyway, hope that explains why you are seeing the captcha -- most of the time you will not

sam lessin replied on June 29, 2009 11:41 to the question "Billed wrong plan and charged for overage charges that don't exist." in drop.io:

Chris - hope you are well - if you haven't reached out to support already, please do so at contact+urgent@dropio.com -- the behavior is obviously strange... it is possible that the plan names got messed up -- sorry for the trouble and we will certainly sort you

sam lessin replied on June 15, 2009 13:07 to the question "First-time login name?? I know password, but not login!" in drop.io:

hi hilt - sorry for your confusion! if you just made a drop go to the drop's URL in the form of http://drop.io/[dropname] -- you can log on to your drop there with your admin password (or a user password if you set one) --

if you are trying to log on to drop.io manager (http://manager.drop.io) - you need to be a paid pro user for that functionality... possibly the issue?