LethaLee's dashboard

LethaLee replied on September 14, 2009 19:08 to the question "broke shoe lace, salomon xt wings" in Zappos:

Hi Alan and Susan, I am sorry that you are experiencing a problem with the laces. I am more than happy to send you a replacement pair but I will need an address. Susan, I was able to pull your address from your account so I will send you replacement laces immediately. Alan, I am going to ask you to give us a call at 866-927-7672 so we can get your address.

LethaLee replied on September 01, 2009 21:53 to the problem "missing merchandise" in Zappos:

Hi Noel,

Did your order merchandise from us and not get it?

LethaLee replied on July 19, 2009 17:13 to the question "Which Keens Sandal Has the Most Supportive Arch??" in Keen:

I would suggest the Venice H2 ( SKU #7209709) or the Daytona SKU #7292318. For more information you can also contact Keen. Their number is:

800-509-5336

LethaLee replied on July 19, 2009 17:01 to the question "Can the prices be displayed by Country currency please." in Zappos:

Currently we don't have a currency converter but I think thats an awesome ideal. I will certainly pass it on to the appropriate department.

LethaLee replied on June 10, 2009 16:43 to the question "Need newborn baby onies for boy" in Hurley:

Hi Nana.
I have sent you an email.

LethaLee replied on June 07, 2009 14:44 to the question "if the shoe fits..." in Mizuno:

Hi Meg,

Based on customer reviews Mizuno's run very true to size.

LethaLee replied on June 03, 2009 15:55 to the question "larger sizes" in Sketchers:

Hi Kim,

I hate to say but I wasn't able to find any shape ups over a size 11. may I suggest trying Earth shoes? They go to size 12and they have that rounded bottom that characterizes the Shape Up. You can find larger sizes of many brands at www.zappos.com. Happy Shopping!

LethaLee replied on June 03, 2009 15:42 to the problem "Walking with his heel out" in Nike:

I'm so sorry to hear that. I am not sure where you originally purchased the shoes from, but I was able to obtain this information from Nike:

We have made arrangements with our authorized retail accounts to accept returns for products with MATERIAL or WORKMANSHIP flaws. In the event that you have a Nike product with a material or workmanship flaw, for fastest service, we advise you to first check with the place of purchase for their assistance. Retailers do have their own particular return policies however. If you are not able to return an item to the original place of purchase, you still may be able to receive service for the item directly through Nike.

Some Nike products have specific guarantees and/or warranties. Nike product guarantees and warranties require a dated receipt and original warranty cards to process the claim. Please read the label, hang tag or packaging material for specific return information.

Guidelines for items returned to Nike:

* No refunds. All refunds must be obtained through the original place of purchase only.
* No exchanges due to size, fit, or style selection problems.
* For Nikestore.com purchase returns, click here and select Returns and Exchanges.
* Products purchased through Nike Factory Outlet stores must be returned or exchanged through a Nike Factory Outlet store. Visit Nike Outlets for a listing in your area.

You can also give them a call. The number is:

800-806-6453

I hope this helps.

LethaLee replied on May 24, 2009 12:48 to the question "out of stock" in Stuart Weitzman:

Hi Saeed,

If you let me know the SKU number or style name, I can let you know if we are getting it back in. If we are not, I can also attempt to locate them elsewhere.

LethaLee replied on May 19, 2009 15:39 to the problem "FACTORY DEFAULT" in Dr. Martens:

Hey Eric,

Sorry your boots are not working for you. Dr. Martens warrantees its footwear against manufacturing defects, but not wear and tear, fit, size or comfort issues. For the fastest way to resolve the problem, please return the shoes to the place of purchase. We suggest talking to the manager there, as all retailers have the ability to return defective Dr. Martens to us. If you cannot return the shoes to the retailer and you believe they have a legitimate defect, please fill out the Contact Us form on www.drmartens.com with as much detail as you can about your situation.

LethaLee replied on May 19, 2009 15:20 to the question "Metatarsals have fallen and I can't stay up" in New Balance:

Hi Judy,

I called out to New Balance and the rep actually said that in order to give you the correct style to try, they actually have a series of questions to ask you. Give them a call at: 800-253-7463

LethaLee replied on May 19, 2009 15:01 to the question "i wanted 2 buy a watch from a friend but it was made in hong kong" in Bulova:

Hi Lea,

I called out to Bulova and was told that some of there watches are made in Hong Kong. It was basically explained to me that wherever the movement of the watch hands are made, this is where the watch is listed as being made.

LethaLee replied on May 19, 2009 14:43 to the question "Adidas Knock-Off jersey" in Adidas:

Hi Bullerman,
I called out to Adidas and was told that there should be an article number and date on the tag. It should be 6 digits. I was also told that if you contact Adidas at 800-448-1796 with that number, they can tell you if it's a knockoff or not.

LethaLee replied on May 19, 2009 12:48 to the question "broke shoe lace, salomon xt wings" in Zappos:

Hi Rich,

I'm sorry to hear that your laces need to be replaced. Give us a call at 866-927-7672 and we can arrange for you to get new laces.

LethaLee replied on May 05, 2009 20:38 to the question "finding mystery pumas" in PUMA:

Hi ,

I called out to Puma to see if they knew anything about it and the rep had no idea. She stated that the velcro strap was familiar but the collapsible heel didn't sound familiar.

Sorry I couldn't be of more assistance.

LethaLee replied on May 05, 2009 20:21 to the question "international availability of dr marten shoes" in Dr. Martens:

I called out to Dr Martens and they suggested to go dmusastore.com and click on the International link in the top right hand corner, they may be able to ship shoes to you.

LethaLee replied on May 05, 2009 12:49 to the question "Narrow feet need shoes too" in Taryn Rose:

Zappos have a few narrow styles: SKU #7226964, SKU #7211195, SKU #7332596 and SKU #7332558.

LethaLee replied on May 05, 2009 12:43 to the question "Simple replacemnet insoles" in Prince:

Have you tried Prince's customer service? Their number is: 800-283-6647 EST. Have a great day!

LethaLee replied on May 03, 2009 19:12 to the question "how are the sizes" in Type Z:

Hi Maurice,

In my experience, Type Z generally run true to size. The key is to purchase them from someone with a great return and exchange policy just in case they don't fit.

LethaLee replied on May 03, 2009 19:12 to the question "how are the sizes" in Type Z:

Hi Maurice,

In my experience, Type Z generally run true to size. The key is to purchase them from someone with a great return and exchange policy just in case they don't fit.