Get your own customer support community

About me

Recent activity

Subscribe to this feed
  • problem

    lhahne reported a problem in Spotify on July 23, 2009 07:08:

    lhahne
    Spotify doesn't work properly with multiple user accounts
    Hi,

    I use Spotify at work and I have different user accounts for my everyday work and managing my computer. One account is a standard user account and the other is an admin account. I used my admin account (via right-click->run as) to install Spotify. Spotify installed it icons only to my admin account and not to my regular account. In addition, if there is a Spotify update available, I can't access Spotify at all till I run it with admin privileges. I can't see any reason for not allowing old client versions for a while after an update is available.
  • idea

    lhahne shared an idea in Spotify on July 10, 2009 13:58:

    lhahne
    Add an indicator to show high-bitrate content
    Currently Spotify doesn't show whether the playing song is a high-bitrate version. This causes at least the following problems.

    1. User doesn't know whether the playing song is high- or low-bitrate version.
    2. User doesn't know whether the current song is even available as a high-bitrate version.
    3. User doesn't get the warm fuzzy blacebo feeling that should be associated with the high-bitrate version.
    4. Spotify violates Nielsen's first heuristic as it doesn't show the status of the system (http://www.useit.com/papers/heuristic...)
    5. User can inadvertently have Spotify set to low-bitrate mode when high-bitrate is preferred.
    6. User doesn't know whether a dong played from cache is high-bitrate when the low-bitrate mode is set (and Spotify doesn't tell whether it uses a cache copy high-bitrate songs in low-bitrate mode).
    7. If a song is available in multiple versions, the user don't know whether some of those would be available in high-bitrate.

    My suggestions to correct this are the following.

    1. Add an indicator "light" to show whether the content is high-bitrate or not next to the player controls.
    2. Somehow mark high-bitrate content in listings. E.g. add a high-bitrate badge next to the popularity indicator.