lisaretief's dashboard

lisaretief replied on November 05, 2008 13:23 to the idea "How do I register a domain with SynthaSite?" in Yola:

Hi brooksy30,

You have not done anything wrong. Your payment is also only authorized and we have not charged you with anything yet.

A technical problem occurred during the purchase of your domain. I am voiding the payment now so you can go ahead and purchase it again without fear of being double-charged.

I will also respond to the mail you sent to our support department now in case you have any questions you don't want to discuss in a public forum.

Lisa

lisaretief replied on October 22, 2008 09:17 to the problem "I can't create a new site!!!" in Yola:

Hi renrutekim,

It looks like you are trying to use SynthaSite without logging in first. Maybe you are trying to access it via an old bookmark.

To make things work, you will need to log in at http://www.synthasite.com .

If you have forgotten your password, you can reset it by clicking on the "Forgot password?" link.

Lisa

lisaretief replied on October 20, 2008 16:21 to the discussion "Is anonymous hosting available?" in Yola:

Hi leogirl,

If you use a SynthaSite subdomain, such as "leogirl.synthasite.com" it is completely anonymous and also free.

If you purchase a domain through us, let's say for example leogirl.com, then we will pass the user details you give us during the registration to Network Solutions, our domain registrar partner. This domain will not be registered as anonymous.

lisaretief replied on October 17, 2008 23:54 to the question "syntha site sign up" in Yola:

Hello yaz,

Go ahead. We actually have many teenage users and will be modifying our terms shortly to 13 years.

Lisa

lisaretief replied on July 31, 2008 06:47 to the problem "For F...'s Sakes" in Yola:

SynthaSite is back up and running. There was a failed hard drive on one of our servers at the data center but we recovered quickly without data loss. I will be posted a blog on the detail on blog.synthasite.com in the next while if you are interested in more detail.

lisaretief replied on July 30, 2008 16:27 to the question "help please. I already read everything!" in Yola:

Hi jcj,

We will be able to help you spot any errors in the configuration of your domain if you provide us with your domain name.

You should not bother to set up a CNAME record, just a A-Record to 208.75.208.172 and then make sure you publish your site to the domain.

You can see full detail at our tutorial here: http://www.synthasite.com/tutorials/p...

Lisa

lisaretief replied on July 29, 2008 10:37 to the question "Access permissions to development sites" in Yola:

Hi Niddy,

What is happening is that Google has a reference to your development site. We have told Google to no longer index the site so it will eventually discard the reference. Neither you or we have any control over when that will be.

What I can say with certainty is that it will disappear off of Google's search results given time.

Lisa

lisaretief replied on July 28, 2008 07:41 to the question "Security, server location, uptime, privacy policy" in Yola:

Hi,

Thanks for your great questions. We were actually in the process of preparing a blog post on the questions of uptime and the care we take to ensure our tools and your published sites are secure and available. I will link to that post from here once it is live.

The servers that host SynthaSite and the sites you publish and host with us are located in the United States in state of the art data centres. We spend a significant amount of time and money to ensure that these servers are maintained, configured and administered in the best way that is technically possible.

I head a team of engineers that are dedicated to doing just that - it is our job to make sure the infrastructure that supports SynthaSite is the best you can find.

On the question of privacy, we do not share your information with anyone and never will, without your very explicit permission. You can read more about our privacy policy here - http://www.synthasite.com/privacy .

I will update this post with the link to the blog post when it is made.

Thanks again,
Lisa

lisaretief replied on July 21, 2008 08:27 to the question "Access permissions to development sites" in Yola:

Hi Niddy,

We have now, based on this discussion, put in place some additional measures which will indicate to search spiders (such as Google) that they should not index development URLs. So this should prevent the situation that occurred for you - in a short while the existing case you identified should also drop off the search results. Then it should drop off Google Analytics as well.

While it would be ideal to limit the development (preview) URL to only the current user it is not the case at the moment and it will be difficult to implement. There is also no foolproof way - a user's IP does often change in the duration of a session.

It is a secret URL that is not linked to from anywhere (unless a user does so accidentally), so that should be enough.

We do take your input seriously and will look at ways to prevent further accidental spreading of the URLs.

In the meantime I do think the changed we have made (by using robots.txt files) will make a but difference.

Thanks as always,
Lisa

lisaretief replied on July 19, 2008 17:51 to the question "Access permissions to development sites" in Yola:

Hi Niddy,

What you are calling the development url should never get into a Google search result unless you specifically submit it to Google via Google Webmaster or some other means (like for example link to it from another website). Only you can see that URL when you preview a page from within the Site Builder.

Sometimes users do get confused and copy that preview URL and distribute it, and that is a problem. But if you do not do that and only distribute a published site URL then your development URL should never be public.

About a year ago we corrected a problem where Google automatic indexing spiders were managing to find some of the development urls, but that was corrected and the necessary security measures were put in place. So we do agree with you that they should not be public and this is what we have implemented.

In your case, we would need to try and figure out how your development url got into the public and thus was indexed by Google. Did you distribute that URL in any way, or are there any web links to it that you know of? If there are no web links to it then it will disappear from Google's results in a few weeks.

Lisa

lisaretief replied on July 18, 2008 05:36 to the question "Does anyone know the name of the/a synthasite server(s)?" in Yola:

Just in case anyone has the same question - there is no reason why you need a name for the SynthaSite servers. If you are confused by someone asking you for this, post here or email support@synthasite.com and we will help you figure it out.

Lisa

lisaretief replied on July 18, 2008 05:34 to the idea "My Kudos To Synthatsite!" in Yola:

What a lovely lens and thanks for all the nice things you say about SynthaSite.

I also think that the additional information you include on website creation is fantastic and extremely valuable to the community.

lisaretief replied on July 18, 2008 05:22 to the question "Pages can not open" in Yola:

Hi Kathy,

Can you let me know what the address of your site is?

We will then be able to fix it up for you.

Thanks,
Lisa

lisaretief replied on July 17, 2008 06:02 to the problem "not able to connect to my sites, but I'm logged in" in Yola:

Hi guys,

So sorry you have been having hard time.

We have had a couple of known issues in the last 10 hours or so where some users could have experienced the symptoms you are describing in terms of not being able to create a new page.

This should no longer be the case, so please check and let me know if everything is okay now.

Thanks for your patience.

Lisa

lisaretief replied on July 15, 2008 09:07 to the problem "My server isn't working right!" in Yola:

What is your website address?

lisaretief replied on July 12, 2008 08:45 to the question "Can you host something not built with the SynthaSite builder?" in Yola:

Ron,

There is a way to add HTML snippets into your SynthaSite, but you work within the framework of the Site Builder and the Style you have chosen.

lisaretief replied on July 02, 2008 14:17 to the question "Can I only publish website with my account? Getting 400-bad request error" in Yola:

Hi,

"hosting.synthasite.net" is just an example - you should use the name of your synthasite.domain if you are forwarding a domain to it - for example is your SynthaSite domain is smileylove162.synthasite.com then create a cname for "www.naturedesignbaskets.com" which points to "smileylove162.synthasite.com".

Lisa

lisaretief replied on June 27, 2008 19:04 to the question "Changing email address" in Yola:

Hey,

When trying to change your email address manually, we discovered that you actually have an account at the second email address as well, which is why it was failing (but it is our problem for not telling you that).

So what you can do is reset your password at the second email address (or log in if you know it) and then delete that account.

After that you will be able to change your email address.

Currently you can only have one email address per account.

Lisa

lisaretief replied on June 27, 2008 16:58 to the question "Changing email address" in Yola:

Hi Le Butterfly,

Thank you so much for bringing this to our attention. We will be rolling out a fix for it early next week.

If you email us your old and new email address at support@synthasite.com we can help you before then.

Lisa

lisaretief replied on June 27, 2008 16:27 to the question "publishing to my own domain problem?" in Yola:

Hello,

It looks like it is working well now? I can see your SynthaSite at that domain and your nameserver settings are correct?

Is there anything else still not working for you?

Lisa