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LooptChris replied on November 20, 2009 23:02 to the problem "Profile Visibility" in Loopt:

Hi,

Please email support@looptmix.com with the email address on your mix account, and we will look into it.

Thanks,
Chris

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LooptChris replied on November 20, 2009 23:01 to the problem "Downloading loopt help" in Loopt:

Hi,

Please go to Options->About on your BlackBerry and confirm the 8900 model number and let us know the OS version that you're running.

Thanks,
Chris

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LooptChris replied on November 20, 2009 23:00 to the question "telcel" in Loopt:

Hi,

Loopt is not available outside the US at the moment, but we hope to expand in the future. Thanks for your feedback!

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A comment on the problem "Loopt 2.0 is a mess." in Loopt:

Hi Peter,

We'd love to get some additional info about the crash issues if you're willing to email them to support@loopt.com.

2.0.1 starts on the last tab you left off on, so if you only use the map, as long as you're on that screen when you close Loopt, it will reopen to the Map.

LooptTC is still in the app store. If you'd prefer to use that instead, you are more than welcome to. It's based on an older version of the service.

Chris – LooptChris, on November 20, 2009 00:52
A comment on the problem "Will not log into network On Blackberry Tour" in Loopt:

Yeah, I've seen your issue before on one of our devices. You're somehow getting an old IT policy installed on your device. This can happen if you purchased a refurbished or used device. In any case, I have some tips on how to get rid of it (assuming you don't want that IT policy/firewall on there). Email me at gs@loopt.com, and I'll be happy to help.

Chris – LooptChris, on November 19, 2009 20:56
A comment on the problem "Will not log into network On Blackberry Tour" in Loopt:

If you go to Options-> Security Options->Firewall, is the status Enabled or Disabled at the top? Also, what BlackBerry model and wireless company are you using? The exact model number and OS version is available in Options->About.

Chris – LooptChris, on November 19, 2009 20:18
LooptChris set one of LooptChris' replies as an official response to "Loopt 2.0 is a mess." in Loopt
LooptChris replied on November 19, 2009 20:14 to the problem "Loopt 2.0 is a mess." in Loopt:

As SluggoBear mentioned, Loopt 2.0.1 is out and addresses some of the feedback we've received thus far:

http://getsatisfaction.com/loopt/topi...

Chris

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LooptChris replied on November 19, 2009 07:15 to the problem "location" in Loopt:

Hi,

We're working on an update that should improve the location experience for Verizon Tour users. If you email me at gs@loopt.com, I may be able to send a beta version when it's available for you to help test.

Chris

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LooptChris posted an update in Loopt on November 19, 2009 00:31:

Loopt 2.0.1 Now Available for iPhone/iPod with Improved Performance and Push Notifications
Loopt has released version 2.0.1 for iPhone/iPod Touch. The primary enhancements include:

1) Performance Improvements
2) Push Notifications Enabled
3) Friends Tab Defaults to the Map View
4) Loopt Returns to the Previous Screen when Launched
5) Lots of minor tweaks

We’re already working on the next release! It will include user interface improvements, new features, and other tweaks to make it easier to navigate the application and access the most commonly used features.
LooptChris replied on November 19, 2009 00:28 to the question "Available on iphone only?" in Loopt:

Hi,

Loopt is available on many other devices. What phone model are you using on Sprint?

Thanks,
Chris

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LooptChris replied on November 19, 2009 00:27 to the question "Your session ended due to inactivity. Please log in again" in Loopt:

Hi,

Thanks for reporting this. What browser are you using? Firefox, Chrome, Safari, IE?

Thanks,
Chris

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A comment on the idea "Version 2.0: General slowness, navigation and interface" in Loopt:

Yes, we know we need to make it easier to get to the people-specific actions like Pings. A maintenance release will be out soon that addresses performance issues and has some UI tweaks. Further UI enhancements are in progress for the release after that. – LooptChris, on November 18, 2009 21:33
A comment on the idea "Version 2.0: Show the distance between me and my friends again, please" in Loopt:

Yes, we're well aware that this feature didn't make it into this release. We plan to bring it back! – LooptChris, on November 18, 2009 21:28
LooptChris replied on November 18, 2009 21:26 to the problem "Loopt for iPhone 2.0 doesn't scroll to top of lists when tapping status bar" in Loopt:

I agree. You have an internal advocate for this one. :-)

Chris

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LooptChris set one of LooptChris' replies as an official response to "Will not log into network On Blackberry Tour" in Loopt
LooptChris replied on November 18, 2009 21:25 to the problem "Will not log into network On Blackberry Tour" in Loopt:

Hi Robert,

Unfortunately, that means you likely have a company-owned BlackBerry attached to a corporate network with an IT policy. The error you received indicates that your company blocks Loopt access. The only way to use Loopt in that circumstance is to convince the folks who manage your BlackBerry IT Policy to allow access to Loopt.

Chris

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A comment on the question "Loopt on the Palm Pre" in Loopt:

Hi JP - Loopt does not have plans to support the Pre via a native client at this time. That's subject to change, but no definitive plans right now.

Chris – LooptChris, on November 18, 2009 21:21
LooptChris replied on November 18, 2009 21:17 to the question "android download issue" in Loopt:

Hi,

What phone model are you trying to use with Loopt? Are you attempting to download Loopt from Market, and if so, what errors are you receiving?

Thanks,
Chris

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LooptChris posted an update in Loopt on November 17, 2009 23:22:

Loopt 2.0 for iPhone/iPod Tips and FAQ's
We've heard your feedback (thanks!) and are working on incorporating it into future releases. Until then, here are some tips:

1) Where did the Map view go?

a. It’s still there! Tap the Friends tab at the bottom, then tap the green Globe icon in the upper right and you are there! You can then tap the green List icon in the upper right to switch back to the List view. To see how, go to http://www.youtube.com/watch?v=RPu9HQ... and skip to 2:10 in the demo video.

2) How is the Friend List sorted?

a. When you tap the Friends icon at the bottom of the screen, it takes you to the Friend List. Your Loopt friends are sorted by distance from you. The closest friends are at the top. Friends who don’t have a location or who are far away are at the bottom of the list. If you want a friend to update their location, select the friend, then choose the Profile tab in the upper right, then choose Ping. To see more, go to http://www.youtube.com/watch?v=RPu9HQ... and skip to 2:10 in the demo video.

3) Where did the Ping/Text/Call buttons go?

a. They are still there! Go to Friends, then select a friend from the Map or List, then tap the Profile tap (next to Journal in the upper right). To see how, go to http://www.youtube.com/watch?v=RPu9HQ... and skip to 2:10 in the demo video.

4) Why is it so slow?

a. We’ve had high usage as people have been upgrading. We’re working to add capacity, and we will release a new Loopt update in the App Store soon that will make things snappier. Feel free to follow Loopt on Twitter for updates (www.twitter.com/loopt).

5) How can I learn more about how to navigate the new version of Loopt?

a. Check out our demo video at: http://www.youtube.com/watch?v=RPu9HQ...

We are working on an update that will incorporate a lot of your feedback like:

i. Making it much faster
ii. Giving you one-tap access to the Map
iii. Making Loopt easier to navigate

Thanks for your feedback, and we will release a new version soon! We’ll keep you posted on our progress via Twitter (www.twitter.com/loopt), so make sure to follow us there if you want updates.

Chris

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