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Lucia set one of Lucia's replies as an official response to "How can I get more variety on my station?" in Pandora

Lucia replied on November 21, 2008 21:28 to the question "How can I get more variety on my station?" in Pandora:

Here's a few things you can do to get more variety on your Pandora station:

1. Add more artist and/or song seeds to your station. This will broaden the playlist.

2. If you've thumbs upped lots of songs, you might want to edit your station and remove some of those thumbs. Thumbs upped songs play more often than non-thumbs upped songs, which can lead to repetitiveness.

3. You can put any song to "sleep" for 30 days. So if you're tired of a song, even a song you like, just click on the menu and choose the option to put that song on the shelf for a month.

4. You can always QuickMix two or more stations together if you're bored with one station.

:) Lucia, from Pandora

Lucia asked a question in Pandora on November 21, 2008 21:25:

How can I get more variety on my station?

Pandora is sometimes repetitive. How can I get more variety on my station?

Lucia set one of Lucia's replies as an official response to "How do i change my username?" in Pandora

Lucia replied on November 11, 2008 20:15 to the question "How do i change my username?" in Pandora:

No problem, Topher.

Just email pandora-support@pandora.com and my Support co-workers will change it for you!

:) Lucia

Lucia replied on November 03, 2008 20:15 to the question "sleep song?" in Pandora:

Hi there -

When you put a song to "sleep" on Pandora, that song will be kept from playing on your stations for 30 days. (there is no way to "undo" this during the 30 days.)

Most people use the "sleep" feature when they're tired of hearing a song, but don't want to ban it forever.

If you like a song and want to hear it and others like it more often, give the song a thumbs up.

If you don't like a song, or it doesn't fit on the station, give it a thumbs down and it will never play again on that station.

More info here: http://blog.pandora.com/faq/#18

Cheers,
Lucia

Lucia replied on October 31, 2008 20:22 to the question "I acidentaly shelfed a song. is there a way to undo that" in Pandora:

Yikes!

Sorry, but there's currently no way to undo a "sleeped" song. :(

- Lucia

Lucia replied on October 31, 2008 20:19 to the idea "Re-awakening sleeped songs" in Pandora:

Thanks for the suggestion! We don't currently have plans to make that feature, but it's a fantastic idea.

Thanks!

Lucia

A comment on the idea "Premium Subscriptions to Keep the Doors Open" in Pandora:

Don't worry, we plan to always have a free version of Pandora! :) Lucia – Lucia, on October 31, 2008 20:06

Lucia replied on October 28, 2008 18:55 to the question "Pandora avaiability in Canada" in Pandora:

We'll let you know if there's ever anything you can do to help! Thanks so much for your support. That means a lot.

:) Lucia

Lucia replied on October 28, 2008 18:44 to the question "Pandora avaiability in Canada" in Pandora:

Sorry about that!

Legally offering Pandora services to residents outside of the United States is on our wish list, and we'll work out the details as we can. Audio content streaming regulations differ from country to country, and currently it is only legal for us to stream Pandora in the United States.

Delivery of Pandora is based on proper licensing from the content rights holders - we have always believed strongly in honoring the guidelines as determined by the artists, labels and publishers. In the U.S. there is a federal statute called the Digital Millennium Copyright Act (DMCA) that provides this license for all the music you hear on Pandora. Unfortunately, there is no equivalent license outside the U.S.

We will post any updates on our blog regarding our ongoing effort to launch in other countries, so please stay in touch. In all honesty, we don't have the resources to pursue licensing arrangements in many countries in the immediate term, but we do have the ultimate goal of being able to offer our service globally. We greatly appreciate your understanding and support!

Best,
Lucia

Lucia replied on October 24, 2008 19:00 to the question "Long Songs Cut Off Early" in Pandora:

I'm so sorry about that! We do hear about this happening to people sometimes. There are some things you can do that might help... definitely check in with pandora-support@pandora.com.

Thanks!
- Lucia

Lucia replied on October 08, 2008 18:53 to the question "Long Songs Cut Off Early" in Pandora:

Sorry about that Chris! We do hear about this happening to listeners occasionally. I hope we can help you figure it out... Send an email to pandora-support@pandora.com and they'll troubleshoot with you. (though it sounds like you've already done a fair amount of smart troubleshooting on your own.)

I hope our Support team can help!

:) Lucia

Lucia replied on October 06, 2008 23:57 to the problem "Pandora stopped working - never finishes loading." in Pandora:

Thanks for the follow-up, zangle!

I'm glad it's working for you now!

:) Lucia

Lucia replied on October 03, 2008 17:52 to the question "Station Refresh on iPod/iPhone app" in Pandora:

Hmm, when I use the iPhone and add a new Pandora station from the web, it seems to show up instantaneously in the phone app...

I suggest you contact our tech support people at support@pandora.com. They might have heard of what's going on for you, or, if it's some sort of bug, they can look into it.

Thank you!

:) Lucia

Lucia replied on October 03, 2008 17:48 to the problem "Pandora stopped working - never finishes loading." in Pandora:

Hi Zangle -

Interesting. You'll want to contact support@pandora.com so our tech support team can troubleshoot with you. They'll get back to you quickly, and work over the weekend. I hope they can help!

Thanks for asking; we want you to be able to listen to Pandora on your iPhone hassle-free!

- Lucia
(community mananger)

Lucia replied on October 01, 2008 21:20 to the question "On the iPhone, how do I edit and/or delete Pandora stations and QuickMix?" in Pandora:

UPDATE!

You've no doubt figure out by now that you can edit all of your Pandora stations right there in the iPhone Pandora app.

Have fun!

:) Lucia

Lucia set one of Lucia's replies as an official response to "How can I ban "live" music from a Pandora station?" in Pandora

Lucia replied on October 01, 2008 18:36 to the question "How can I ban "live" music from a Pandora station?" in Pandora:

If you don't like listening to live music on Pandora:

First, make sure none of the inputs or thumbs ups on your station say (Live) after the song name.
Next, thumbs down any live songs you get.
Pandora will get the idea that you don't want live music on that station.
(though there isn't a way to completely ban live music from all your stations.)

You can review and edit your station by clicking on the small triangle next to the station name in the left-hand station menu, and then choosing "edit this station".

From there you can check out the artists/songs you've added to the station as seeds and review the songs you marked as thumbs up and down.

Putting a check mark in the box next to one of these, and then clicking on "remove checked" will set the feedback for it back to neutral.

(So the first thing to do is go make sure there's no thumbs ups for (Live) songs on your station, and you find any, delete them!)

Look here (http://blog.pandora.com/faq/index.htm...) for more info on creating and tuning Pandora stations.

I hope that helps!

Oh, also: feel free to seed your station with a studio version of a song you like, and then if you hear the live version, give it a thumbs down. That way you're guaranteed to hear the studio version, but will never have to hear the live version on that station.

:) Lucia

http://twitter.com/pandora_radio

Lucia asked a question in Pandora on October 01, 2008 18:30:

How can I ban "live" music from a Pandora station?

A lot of listeners, though they like live shows, don't always want to listen to live versions of songs in their Pandora stations.
How does one cut down on the live music in any given station?