Lucia's dashboard

Lucia replied on August 08, 2008 18:18 to the question "Long Songs Cut Off Early" in Pandora:

Hi J -

That's very strange! We definitely are legally allowed to play entire songs, so what you've seen is either a fluke, or the track came to us that way.

If it happens again, just send a quick email to pandora-support@pandora.com and describe what happened, and to which song, and they'll try to figure it out with you.

Thanks!

Lucia, from Pandora

Lucia replied on August 08, 2008 18:12 to the idea "Unlimited number of radio stations" in Pandora:

Thanks for the suggestion, akrde!

:) Lucia, from Pandora

Lucia set one of Lucia's replies as an official response to "What's the difference between using QuickMix and using a multi-seeded station?" in Pandora

Lucia replied on August 07, 2008 21:12 to the question "What's the difference between using QuickMix and using a multi-seeded station?" in Pandora:

Yay, great question!

QuickMix mixes musicians and musical styles together in a more random way than a regular station does. A regular station plays music in sets of 15 minutes, whereas QuickMix plays one song from each station selected, randomly.

Since QuickMix plays only one song based on a particular musical influence at a time, the mood changes more often. So listening to a QuickMix station mixing several artist stations will sound more varied (song-to-song) than a multi-seeded station.

Also, if you thumbs down a song while listening to QuickMix, it will be banned from the station that generated that song, but the song could still come up from one of your other stations.
On a multi-seed station, if you thumbs down a song, it will not come up again on that station; you're done.

As an example, one way I use QuickMix as opposed to multi-seed stations:

I've got a ragtime, a Cuban, and a jazz station. I want each station to be "pure." So I tune each station separately, giving a thumbs down to anything that doesn't fit in the genre I've decided upon.
At times though, I want to listen to all three styles at once. Then I QuickMix them together. Now I have the choice of hearing only Cuban music (for example), or Cuban music mixed with any other station I have.

So I guess I create separate stations and then QuickMix them together so I have more options overall.

I do, however, love multi-seed stations. I have a pop station that's been seeded with every pop musician I like. I want the variety, but don't care if the styles are mushed together a bit.

There's more info on QuickMix here: http://blog.pandora.com/faq/#478

I hope that helps!

~ Lucia, from Pandora

@pandora_radio on twitter

Lucia asked a question in Pandora on August 07, 2008 21:12:

What's the difference between using QuickMix and using a multi-seeded station?

Pandora folks: what's the difference b/ween quick-mixing multiple artist stations & adding more music to one station?

Lucia replied on August 04, 2008 19:45 to the question "Why doesn't my download work?" in Pandora:

Hi Cris -

Thanks for your question.

The phone you have is capable of streaming Pandora, but only if your carrier is Sprint. Boost doesn't currently have a partnership with Pandora.

In the mobile world today, for Pandora to work on your phone, you need a Pandora-supported phone and a carrier that partners with Pandora.

Sorry about the confusion!

- Lucia, with Pandora

Lucia set one of Lucia's replies as an official response to "On the iPhone, how do I edit and/or delete Pandora stations and QuickMix?" in Pandora

Lucia replied on August 04, 2008 19:27 to the question "On the iPhone, how do I edit and/or delete Pandora stations and QuickMix?" in Pandora:

Hi Ed -

Welcome to Pandora on the iPhone!

Setting up and editing QuickMix has to be done from www.pandora.com on your computer (for now), and QuickMix will not appear on the iPhone at all until you set up QuickMix on your computer (for instance, in the case of a new Pandora account).

Editing stations is much easier to do from www.pandora.com on your computer than on the iPhone, but if you're really determined to do it on the iPhone you can bookmark your Profile Page on the iPhone web browser, drill down to a Station Page, sign in via the blue link in the upper right, then edit directly on the screen.

Finally, deleting stations is easy on the iPhone -- just swipe your finger across the station name in the station list. A red 'Delete' button will pop up for that specific station.

Cheers, and enjoy!
Lucia

@pandora_radio on twitter

Lucia asked a question in Pandora on August 04, 2008 19:27:

On the iPhone, how do I edit and/or delete Pandora stations and QuickMix?

@pandora_radio just got an iphone and installed pandora (yay!). is there any way to edit my quickmix or edit/delete stations on the phone?

Lucia set one of Lucia's replies as an official response to "Why does Pandora keep playing the same few songs?" in Pandora

Lucia replied on August 01, 2008 21:39 to the question "Why does Pandora keep playing the same few songs?" in Pandora:

Sorry you're frustrated, CFC. I hope I can help.

First of all, if you're tired of hearing a specific song, you can put the song "to sleep" for a month.
You can do so byclicking on 'Guide Us' at the bottom right of the music player and selecting that option. You'll get a reprieve from that song, but your station definition won't be affected whatsoever.

Also, if you like the song but don't want it to play too often, *don't* give it a thumbs up.
You can change feedback on your station any time by going to your left-hand station menu. Click on the triangle to the right of the station title and select 'edit this station.' Your station page will appear, and you can change any aspect of the station.

Next, let's look at your station definition. It's possible that your station definition is quite narrow. Adding more seeds to the station will help that right away. If you'd like, I can take a look at your station. Lucia@pandora.com

In conclusion, you can choose to hear a specific song less, and/or you can broaden your station definition. Either way, that should help!

Good luck,
Lucia, with Pandora

Lucia set one of Lucia's replies as an official response to "Player sleeps after unpausing" in Pandora

Lucia replied on August 01, 2008 19:27 to the problem "Player sleeps after unpausing" in Pandora:

Hi, and thanks for the comment!

What's happening is that the music player has cached a few songs before you hit 'pause', so when you come back, those songs get played. But the "inactive time out" has already occurred, so you get the message after those songs play.

We might address this in the future... thanks for your feedback!

:) Lucia, with Pandora

Lucia replied on July 30, 2008 17:31 to the question "What's up with Pandora only playing a song for a couple seconds?" in Pandora:

Hi Mark -

Sorry about that! If the FAQ entry you linked to hasn't helped you, your best bet is to email our Support team at pandora-support@pandora.com. Tell them you've read the FAQ and it hasn't helped you; ideally they can figure it out with you. I hope so!

Thanks for your patience,
Lucia

Lucia replied on July 29, 2008 00:17 to the question "how can i change my email." in Pandora:

Hi -

The picture you attached is from within the Pandora site, not on the front page. To see the 'account' link, you need to be on the front page, where the music player is, at www.pandora.com.

Thanks!

Lucia set one of Lucia's replies as an official response to "how can i change my email." in Pandora

Lucia replied on July 24, 2008 04:46 to the question "how can i change my email." in Pandora:

Hi Toshiya -

Good question. When you're *signed in* at www.pandora.com, the 'account' link is at the top right.

You have to be signed in to see it; the 'account' link is just to the left of the 'sign out' link at the top there.

Once you've clicked on 'account' a screen will pop up; then click on 'edit' under 'Account Info'. (at the left.)

The screen that shows up is where you can modify all your data-- including email, password, and other information.

Please note that changing your email address here also changes your Pandora login.

Thanks!
Lucia
Pandora

Lucia replied on July 22, 2008 21:04 to the question "What happens if I hit a Twitter limit?" in Twitter:

Hi Crystal and Ev -

Thanks for posting on GSFN about this. I'm glad you're putting limits in place to discourage spammers.

However, there are many of us who are using Twitter in a legitimate and respectful manner who are being blocked from following.
I didn't receive any notification that I had reached any following limit. I got the "Something has gone wrong" message repeatedly until I surmised what was happening.

I'll email Support to discuss this, but I wanted to point this out here since a discussion was already in place.

We have such a fun Pandora community going on via Twitter, I'd hate for it to be hampered. In terms of proving I'm not spammy, I'm happy to provide previously-twittered testimonials regarding how "useful" and/or "fun" my 2,000 twitter followers have found my twitterstream.

I'm very careful, as a Community Manager, about how I use Twitter. I hand-pick who to follow. My followed-following rate has always been close to 1-to-1. I only tweet a few times a day. I’ve repeatedly posted my personal email address in the stream, for conversations that require more than 140 characters.

Thanks very much for your attention, and for all your hard work!
I hope this gets sorted out soon. I've been enjoying the community of Pandora-lovers who have been bonding via your service.

Sincerely,
Lucia Willow
Pandora Community Manager

@pandora_radio on Twitter

Lucia started following the question "What happens if I hit a Twitter limit?" in Twitter.

Lucia started following the question "I'm not a spammer, I've got a 1-to-1 ratio, Let me Follow People Back Please!!!" in Twitter.