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I moved my files that were created in Silverback 1.1 (on a macbookpro) to an iMac that has Silverback 1.0.2 on it. I used Silverback 1.0.2 to export the videos-created-with-1.1 and the sync problem still exists in the exported quicktime movie.

I've opened and watched past videos both created and exported with 1.0.2 and none of them have a sync problem. Based on this it seems that videos *created* in 1.1 are the problem.

I don't have time to do the tedius manual adjustment that Nick is doing. My videos were never paused during recording. My videos created in 1.1 are all approximately 30 minutes long. Videos created/exported in 1.0.2 in the past are all between 30 and 60 minutes long (with nary a sync problem) -- I don't have any raw session data for video created/exported in 1.0.2 because we export the data and then save/backup the .mov files and clean out Silverback.

I've now exported videos created in 1.1 multiple times, in multiple quality/size configurations on the same machine we've always used for Silverback, with nothing else running, with plenty of hard drive space available (40gb), with no internet connection on, and I can't get my recent project videos to export the way they used to in 1.0.2 without audio lag.

The new (1.1) version of Silverback *causes* this problem for me -- I didn't have this problem in previous version of Silverback. The audio starts in sync on a pip video and then slowly goes out of sync. We never had this problem with earlier version of Silverback. How can I get the earlier version and get rid of this buggy upgrade?

Anna -- I'll send you an email and upload some raw session data for you to download.

wow, thanks, vesa -- i changed the filenames and project names and session names so they have no characters besides alphanumeric (no slashes, underscores, spaces, colons) and now exporting works.

clearleft - please fix this bug!

this is a new problem for me after I upgraded to version 1.1 -- I tried exporting a project that had 7 30-minute sessions in it -- it took hours to export and then there were no files in the folder that Silverback had created. then I tried exporting the files one at a time -- the dialog box would come up saying "Exporting session to ..." with correct location/filename. when it was done, and dialog box went away, there was no file. I restarted my machine and tried again, same response. Plenty of free space on hard drive (41gb) to export at least 1 30-minute session. Mac 10.5.6 on a 2.6Ghz MacBookPro with 2 GB ram.

I tried Anna's suggestion to export at a different quality and when I did that, Silverback crashed

I plugged in an external USB drive with 370GB available to see if maybe 41GB isn't enough space for Silverback's new version 1.1 to export a 30minute session (it should be enough space, but I just thought I'd see) and the same thing happened -- dialog box with "Exporting session to .." popped up, took about 15 minutes, dialog box went away and there's no file anywhere to be found.

so I tried to reproduce Vesa's report above and I can easily create and export videos that are 5minutes long or less, but not the valuable 14 project videos I created. I tried moving the files to another machine to export -- not successful. My video files for my project are being held hostage in new version of Silverback that won't export them.

This has all wasted a lot of my valuable time trying to export video for a time-dependent project.

I was so thrilled to see batch export feature -- thanks so much for adding this feature! However, I have not yet been able to get it to actually work -- I'm posting info about this under "Files are disappearing"

I'd love to Silverback to accomodate the ancient (though still oft-used) FAT32 format and offer an option to limit export size for each file to 4gb or less. It's a regular problem for my exports to disks (for windows-using clients)

I would also like batch export. I'm very used to using Camtasia, recording 6-30 hours of video at a time (individual 1hr recordings) and I'm currently exporting 20 videos from silverback, one at a time, and it's very very tedious time-consuming and frustrating. I can't just leave it overnight to export everything. Please please make batch export a high priority.

I emailed orders@stresseraser.com to see if that would work to get help -- it doesn't make sense to email an orders email address for customer support

I received a response that was excellent customer service -- then I reset my stresseraser in preparation for sending it back for troubleshooting and now my stresseraser works again. Wacky -- that it didn't work despite all my reset, new batteries, before, and it works now. Unpredictable.

Here's the excellent customer service response -- seems that emailing orders@stresseraser.com is the way to get help

Hello Leanne,

I am sorry to hear that your StressEraser is not working properly. You can
send back the device to us and we would be happy to have a look at it and
replace it if necessary.

I have sent a return label to your e-mail. You should see it in your inbox
by the end of the day. If not, please check your junk mail and spam filter
because sometimes emails from fedex.com get caught there since it is a
commercial site.

Please feel free to contact us with any further questions.

All the best,

(name omitted for getsatisfaction post)
Helicor, Inc.
(phone number omitted for getsatisfaction post)
www.stresseraser.com

that must be an answer specific to windows.

from my experience, if you transfer a mac account from an old mac to a new mac then mozy will continue to backup that same mac account (username) on the new mac.