M3 Sweatt's dashboard

First off, apologies for the delay. If you haven't done so, please contact the Microsoft Store Customer Service team via http://store.microsoft.com/Help/Conta... after you have logged in to your Microsoft Store account. Please include your order number and the information you posted here.

Along these lines: You can find a link to the article "You don't need satellite TV when times get tough" from CNET News @ http://bit.ly/18lhxL via my blog post (http://tinyurl.com/7w6o2p)

Please see the info at http://blogs.msdn.com/mthree/archive/... for more detail on contacting Windows Live and Hotmail support asap.

For more info on recovering your account that you think may have been compromised, see this post on the Windows Live Help site: http://windowslivehelp.com/solutions/...

You may also go to http://windowslivehelp.com/Default.aspx and post a note in http://windowslivehelp.com/community/...

Do you have AV software already installed. Over at Microsoft Answers, there is a thread that notes a similar issue: http://social.answers.microsoft.com/F...

You may consider disabling scanning when downloading files from a trusted site to see if this addresses the issue.

Thanks for your message. If you received an unsatisfactory email, I'd appreciate it if you send it to me with your comments about what could have been improved. Contact me via http://blogs.msdn.com/mthree/contact.... and fill out the resulting form with your contact info (name & email address) and the email you received. Thanks.

I've heard that different Tivo and other DVRs (such as ReplayTVs) aren't able to IR blast to the lastest DTA (small set top boxes) from Comcast, and aa such aren't able to initiate the channel changes needed to record programming.

I'd suggest that you ring the customer service centre directly during business hours noted above - that will be the quickest way to resolve.

I would suggest that you pose this Q to the Live support team via https://support.live.com/default.aspx. You'll find the following link (https://help.live.com/help.aspx?proje...) that will help you get assistance with your Live ID.

For others with issues related to Windows Live, please take a look at these links to Microsoft Windows Live support pages and team blogs for more help and information: http://bit.ly/yXHTg

Country code for the States is 1, and dialing 00-1 from N Ireland should work. But I would use the following info from the Xbox site (http://www.xbox.com/en-GB/support/con...) for requesting assistance by phone:

0800 587 1102 (UK free phone, I believe)

or +44 20 7365 9792 from a mobile phone

Hearing Impaired (TTY device):
0800 587 1103

Hours of operation:
Monday-Friday: 09:00-22:00
Saturday: 09:00-20:00
Sunday: 09:00-17:00

No, migrating from Outlook 2003 (released versions, not beta or evaluation) to Outlook 2007 RTM shouldn't be a problem. You can install Office Outlook 2007 over any previous installation of Outlook. As in other 2007 Office system applications, user settings stored in the registry are migrated. The installation wizard for Office 2007 will walk you though the process of migrating your current email accounts and Outlook .PST files to Outlook 2007.

See http://technet.microsoft.com/en-us/li... for more (and technical) details.

If you use any custom add-ins, be sure to check with the vendor on compatibility with Outlook 2007.

Also of interest is this KB article, How to upgrade from Outlook Express to Outlook 2007, to Outlook 2003, or to Outlook 2002, http://support.microsoft.com/kb/291602

and

Outlook 2007 is not installed when you install a trial version of a 2007 Office suite at http://support.microsoft.com/kb/930559/

I suggest that you first run your antivirus application or antimalware (such as the free tool available at http://www.microsoft.com/security/mal...) in safe mode to see if there are any related issues.

I ran into a similar issue with an old HP scanner driver on Windows XP - please see Microsoft KB 821690, Generic Host Process Error Message and a Flashlight Icon Appear, for more info (http://support.microsoft.com/kb/821690)

Also see KB 931852 "Error messages when you start a Windows XP-based computer and then try to download Windows Updates (http://support.microsoft.com/kb/931852)

RMONK, Did you file a support incident at http://support.search.live.com/defaul... ?

As noted in a previsou post: If you're *still* having difficulty or it's been more than the 14 days noted, contact me via http://blogs.msdn.com/mthree/contact.... and fill out the resulting form with your contact info (including the customer service case number, your name, email and address). It's the contact link from http://blogs.msdn.com/mthree, under the "This Blog" heading on the left hand nav, "Email". Be sure to include your recent support case number (usually SRX##########ID) in your mail.

Please DO NOT post any PII on this site!

Is that a Comcast systrem or another cable provider in FL?

I'm not sure if Comcast received an exception or exemption yet from the FCC to enable the privacy mode for Digital Transport Adapters (DTAs). I just received a notice that digital equipment is required for our TVs come late June, but not clear if channels 30-99 will be in the clar QAM and thus able to be viewed only with a digital ready TV. (See my prev comment for more details.) Once we make the move to digital from our current analogue tier, I'll post our results.

As I noted, you can tell the FCC what you think: go to http://esupport.fcc.gov/complaints.ht... tell them what you think about this, and if you're a Comcast customer, comment on their petition WRT privacy mode exemption for DTAs. You can also snail mail your comments to them.

Which Windows OS are you using on the client PCs (laptop and desktops)?

Take a look at...

You cannot access shared files and folders or browse computers in the workgroup with Windows XP, http://support.microsoft.com/kb/318030

Windows Help & How To site: Join or create a workgroup at http://windowshelp.microsoft.com/Wind...

If you're noticing the problem in your browser (such as Internet Explorer) you might check to see that your fonts are set appropriately. Internet Options -> Fonts (in IE8) and check that "Language Script" pop up is set to "Latin Based" and that the "Webpage Font" is set to a normal Latin font such as Times or Tahoma.

For Windows XP, more info on this can be found on the Windows XP Help annd How To site at this page for Change the colors and fonts used for webpages.

See also this page for more help on changing your IE browser settings: http://www.microsoft.com/nz/digitalli.... I also found that the INdiana U site has a good resource on changing font settings for various browsers at http://kb.iu.edu/data/aojz.html.

I watched a local TV report last week on the confusion surrounding the move to digital television In Washington State, which has been somewhat further confused by Comcast’s transition to digital transmission. Many customers who have already upgraded and invested in newer televisions and equipment may be incapable of receiving digital TV channels broadcasts if/when channels are encrypted. Personally, I object to the request that Comcast has submitted with the FCC for an exception to enable the privacy mode for DTAs as it would put an undue burden on consumers. If this change is made to the FCC rules -- that "Privacy Mode' in the DTA is not 'Conditional Access' -- I am concerned that Comcast will eventually encrypt all digital channels. With an exemption, Comcast would be allowed to turn on privacy mode, and prevent any QAM tuner from receiving digital channels.

A few months ago, I asked Comcast in an email to reconsider the move to encrypt channels above Channel 30 as they move to more digital channels, and keep the basic package of channels that I have today in the clear. It's a poor customer experience to take channels and programming currently offered in the clear today on analogue and move them to digital channels that will require a set top box tomorrow.

The email response I received from Comcast indicates that even they may not understand the impact that the change will cause to their customers...

"In order to keep up with the demand for more HD channels, more programming options, and faster internet speeds, we must move out the analog signals. For every one analog channel, you can fit up to 10 standard digital definition channels or up to 3 HD channels. I apologize that you don't think our efforts to assist customers through the digital migration is not enough."

That's fine, I'm glad that Comcast is reclaiming analogue bandwidth. I'm not asking to keep the analogue channels. I understand that they must cut back on the analogue, as I personally support Comcast making the move to all digital in favour of digital tuners. What I and many other consumers object to is Comcast’s move to encrypt channels 30-99 and mandating use of a set top box in order to view these channels even though I have digital tuners that are capable of receiving clear QAM channels.

Comcast has applied with the FCC for an exception or exemption to enable the privacy mode for Digital Transport Adapters (DTAs) but hasn't received one as of yet. In order to move to encrypted digital channels, Comcast will need to obtain this waiver from the FCC in order to use the inexpensive DTA boxes with encryption. (These types of set top boxes have been prohibited by the FCC to include this type of security since July 2007, and as such channels 30-99 are now being transmitted in clear QAM.)

Comcast represents that this is done to reclaim bandwidth with the move from analogue to digital, but essentially this obfuscates the intention to provide fewer television channels in the clear to customers, creating confusion and inconveniences for customers who have already installed digital equipment in their homes. Have a new digital TV plugged directly into your cable outlet? If you want channels 30-99 (part of the basic subscription and unencrypted on analogue today), you’ll be out of luck once Comcast encrypts these channels unless you add a low quality DTA which will provide poor audio and video quality. (See this report from DSL Reports on DTA quality: http://www.dslreports.com/forum/r2156...

If consumers wish to tell the FCC what they think about this and Comcast's petition on privacy mode, they can visit http://esupport.fcc.gov/complaints.ht... and find the options for filing a complaint.

Today, I am able to watch CNN and other channels – part of my basic cable package – on my analogue as well as my digital ready televisions. If Comcast makes the switch and encrypts the digital channel map (impacting all content above Channel 30, including CNN), I will be forced to use a set top box to decode these channels. Quite simply, I object having to introduce another box into our home television systems -- such as the DCT700 boxes from Comcast – suffering lower quality and a poor customer experience.

I'm sorry that you're not satisfied with the responses. As this is a third-party customer support community, many Microsoft employees try to provide answers to customers with questions about our products and services, and point customers to resources that may help them resolve issues reported on getsatisfaction.com.

If you have specific questions, I suggest that you contact your Microsoft partner/reseller, or visit the Microsoft Help and Support home page to get further assistance.

The UCLA knowledge base has a step-by-stem guide on moving messages from Thunderbird to Outlook: http://kb.ucla.edu/articles/convertin....

Another university resource, Idaho State, covers how to transfer Thunderbird's Address Book to Outlook Contacts: http://help.isu.edu/index.php?action=...

As with all third party resources, YMMV.

Popular question and request as I've seen. You might want to post a thread on this in the Zune forums: http://forums.zune.net