Mad4x4's dashboard

This was the angle I tookl in Uk using a simialr clause. However you need to 1) Communicate by recorded Post as well as Email.
2) Note TImes and Dates of all calls with DELL and who you spoke to.
3) Don;t give up you need to get to Global esulations Team Leads or higher to get results. Call centre staff don;t have authority or care abiout the customer. – Mad4x4, on August 14, 2009 13:39

In respones to questions above I Emailed all the people at Dell in this thread

http://getsatisfaction.com/dell/topic...

and advised them that they had 7 days to responed or I would start legal action. Being persistant solved the problem. I was going to tak them to court under UK consumer Law and the fact that the machaine had an inherent fault.

I have now withdrawn my court action as I got an amicable result.

Finally myself and Dell have come to an amicable solution. – Mad4x4, on July 21, 2009 16:34

According to DELL cost of repair in UK is £413.36 - I have the same problem and i'm not paying that. Stand up and fight DELL.

May yet see them in court.

In the UK motherboard replacement from DELL for the XPS1330 is £413.36

Ageia Physics is Graphics. This one looks like the is should be classed as the NVIDA problem not the aforementioned problem – Mad4x4, on July 17, 2009 07:50

Emailed Dell Corporate from Inspirion Thread above threatening Legal action and got some one from the Global Esculations Team calling next business day! He looked at my case and within a couple of hours. he offered a compromise repair but I am holding out for my terms.
I responded formally expressing my terms (again) and still threatening Legal action under "Sale of Goods regulations 2003" for an "inherent problem"

So now waiting for a response to my rejection of there proposed FIX. (They offered replacement motherboard with 90days warrenty MAY not be new Motherboard as "guesture of goodwill) – Mad4x4, on July 15, 2009 16:46

Dell Called back with a Quote for Eng to Change motherboard £413.36 (Great British Pounds) !! :( :( – Mad4x4, on July 12, 2009 09:04

Mine is now bricked but this was the sympton of the total Brick about 1 week before. Wouldn't power up. had to remove the battery and the charger etc and eventually it booted. Now though it won;t even though battery is full .

Out of Warrenty 6 Weeks - Dell want to charge for Motherboard & Service Call !

See http://getsatisfaction.com/dell/topic...

Same Problem, Just spoke to Dell and mine was out of warrenty on 17th May So have to book a service call. Mine had motherboard replaced 6 Months ago (Jan) due to graphics problem.
I'm being told the "new" motherboard was only covered for 90 day for general problem however, the vertical lines (grahpics) problem was covered for a year....

So now I have the choice of :
1) wait to see how much a service call + New Motherbaord will cost.
or
2) Scrap this laptop and buy a new one

Both options are not very appealing as I really don;t want to spend upto £500.

Dells customer support is Poor and so far now there build quality, We use Dell in businesses and there great my D600 has gone for 2 years no probs being lugged in a rucksack to sites with and hooked up to allsorts of industrial equipment in rough areas no probs, but this XPS has only ever sat beside the Sofa and been used for gaming and surfing..... Boy am I pissed...

So now to contact watchdog as I threatened . http://www.bbc.co.uk/watchdog

Any more spec on this Diode? Is it SMT of through hole , Is there a Photo of it oar a loaction of it on the Motherboard? Has anyone found a source and successfully repaired one? Could It be bypassed ?

Just off the phone to Dell - :D have a service Tech coming on monday to change mother board. Dell UK now seem to be aware of this problem but still wouldn;t meet my demands of a full refund. I did get them to aggree to put on the case if this didn;t resolve this then I would be wanting a full refund or replacement. Doubt they will hounor that......

Tech did anoth diagnostics of POWER ON while holding 'D' this flashes full coulor screen up during POST of the bios and then boots to DELL bios screen and into Vista.
Lets force dells hand... Insist on a replacement laptop or refund each time you phone we may eventually get a resolution.... Mention also this website. and the number of comments will similar problems (150+)

Andy – Mad4x4, on January 02, 2009 12:05

OK just tried to login in to DELL using my support tag and found out that it is INVALID ----- WFT ? – Mad4x4, on December 31, 2008 22:32

I have the same problem started about 2 days ago - Machine reboots with vertical lines on display or worse black, especially when hot. Ran basic diagnostics (hold FN) and it passed shame is my diag's part is gone as I have already had a new HDD from DELL. Looks like I need to call dell and somehow get them to accpet that I have a problem (joy). Last time I phoned and said "my hdd is correupt" It took and 1.5hrs before the guy aggreed to eventually send me another hdd. But that was only after it had failed 3 times in diags. This problem doesn;t occur all the time and my laptop passed diags.

Arghhhhhhh!

XPS M1330