Maiko's dashboard

Maiko shared an idea in Get Satisfaction on November 10, 2009 23:39:

Add "Double posted" to list of reasons for topic removal

Whenever we remove a topic, we're required to check off a reason why the topic is being removed. One of the most common reasons why we remove a topic is because it has been double posted due to the poster clicking on submit more than once.

It would be great if there were a "Double Posted" or "Duplicate Post" as a reason for removing a topic because "Spam" or other reasons in the list don't really fit why we deleted the post.

Thanks!

Maiko started following the idea "Add Auto Complete on @ for Sending @mentions" in Nambu.

Maiko started following the question "What Happened to Autocomplete for Usernames?" in Nambu.

Maiko replied on October 14, 2009 00:07 to the question "Where are Groups?" in Nambu:

I just got the invite for the Nambu beta so I downloaded and installed. I cannot get Groups to work. I have signed up for a Nambu account and have entered the e-mail address and pwd in Preferences. The "Apply" button is grayed out but nothing happens.

What can I do?

Maiko replied on September 21, 2009 18:08 to the problem "Can't set the user-defined code from the topic page" in Get Satisfaction:

Thanks, it works!

Maiko started following the idea "Add Option to Report a Tweet as Spam" in Nambu.

Maiko started following the idea "Add Synchronization Between Desktop and the iPhone" in Nambu.

Maiko started following the idea "Add Start at Last Unread and Maintain Scroll Position" in Nambu.

Maiko replied on August 11, 2009 17:39 to the idea "Be able to close a resolved/outdated topic to new posts" in Get Satisfaction:

Yes, let's discuss. Obviously, I'm in favor of having the option to close old threads to new posts, but leaving it available for people to read. The main problems we have are: new users topping really old topics for resolved problems or implemented ideas without adding to the discussion, or users posting their new problem in a thread for similar but fixed problem.

We would rather leave these topics available than to remove them. And burying doesn't seem to work because buried topics get resurrected sometimes, too.

Maiko replied on August 11, 2009 16:48 to the problem "Can't set the user-defined code from the topic page" in Get Satisfaction:

Hmm, I can't seem to find it. If it's there, please let me know where it is. I have set status, merge, bury, redirect, move to another community, and remove but no codes.

Thank you!

Maiko replied on August 11, 2009 02:35 to the problem "Can't set the user-defined code from the topic page" in Get Satisfaction:

Hi again, I was hoping that there may be a ballpark ETA for this? Right now, if I have to set a code on a topic that's a few weeks old, I have to go through a few pages in Management view trying to find the page with the topic. It's becoming a bit of a hassle. Thanks!

Maiko shared an idea in Get Satisfaction on August 02, 2009 03:51:

Be able to close a resolved/outdated topic to new posts

Hello,

Recently, we've had users adding posts to topics from many, many months ago that were resolved or features that were implemented; some of them even buried because they were resolved. It would be helpful if we could keep the old threads readable, but close them to new posts because the particular problem has been resolved or the idea was implemented. It would help our small staff minimize the effort to keep up with posts on our GetSatisfaction forum: we've had new users sign up to GetSatisfaction and go through the forum from the beginning, topping a dozen or more outdated topics with posts that didn't add to the overall discussion but still required us to check the topics.

I understand that burying a topic should prevent this from happening, but it doesn't seem to help us in this situation...

Thanks!

Maiko replied on July 30, 2009 17:26 to the problem "Choosing topic from Merge into... menu isn't working" in Get Satisfaction:

Thank you!

Maiko reported a problem in Get Satisfaction on July 29, 2009 18:22:

Choosing topic from Merge into... menu isn't working

Hello,

When I choose a topic from the Merge into... list, it takes me to the merge page but the URL in the text box is the URL of the topic I want to merge, not the URL of the authoritative topic. So I still have to paste in the correct URL or do a search to find the topic to merge into.

Thank you!

Maiko reported a problem in Get Satisfaction on July 28, 2009 19:00:

Merge into... drop down menu lists someone else's topics

Hello,

When I click on the Merge into... menu, the list of topics shown are all from a different company. I don't recognize them at all, and doing a search shows that those topics don't belong to our GetSatisfaction forum. If you could look into it, that would be great. I like the drop-down menu idea, though! Can't wait to use it when it's fixed.

Thanks!

Maiko reported a problem in Get Satisfaction on July 27, 2009 15:37:

Can't set the user-defined code from the topic page

Did the ability to set the user-defined code from the topic page go away with the last update? We use the codes a lot and it was easier for us to be able to set the code on the topic page. It was especially helpful in marking merged topics as merged. Now, I have to go back to Management view and set the code, which adds an extra step. Is it possible to bring back the user-defined code to the topic page? Or is it still there and I'm not seeing it?

Thanks!

Maiko replied on July 23, 2009 19:07 to the question "Where can I find our Net Promoter score?" in Get Satisfaction:

Thank you!

Maiko asked a question in Get Satisfaction on July 23, 2009 17:34:

Where can I find our Net Promoter score?

Hello,

I'm having trouble finding the Net Promoter score for our company since the GS site got updated (good job, btw!). It used to be right on the Admin page, but I can't seem to find it in any of the Admin sections. Where can I find out our score?

Thanks!

Maiko replied on July 02, 2009 18:28 to the problem "Can't access Change Log" in Get Satisfaction:

Still not able to access the change log...

Maiko replied on July 01, 2009 21:38 to the problem "Can't access Change Log" in Get Satisfaction:

Hi Eric,

Thanks for looking into this.

I don't know if this is related, but I'm looking at this thread:

http://getsatisfaction.com/jamlegend/...

And noticed that there are a lot of merging that was done about 10 hours ago. When I click on the original title thread and get to the change page,

http://getsatisfaction.com/jamlegend/...

It says this person:

http://getsatisfaction.com/people/pub...

Made the merge. It's not anyone currently associated with JamLegend, though I think it's the company the JL guys founded before JL. I don't know what happened overnight, but things seem to be a lot of weirdness.

Thanks again