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MandC marked one of Nicholas' replies in Dell as useful. Nicholas replied to the problem "My problem with Dell and its Inspiron 1520".

A comment on the problem "My problem with Dell and its Inspiron 1520" in Dell:

Thank you. I did not feel as much "hurt and pain" as I did anger. But I very much appreciate the apology; accept it; and have let it go. I too have had days/weeks as you suggest, and understand what those times are like. I do hope this has caused all of us to think before posting or reacting in those times, and if we do - then we're all better for it. I am sorry that you had so much happening to you at the time and hope that things will or have since resolved for you. Thank you again and truly, have a nice day. – MandC, on April 04, 2009 03:19

A comment on the problem "My problem with Dell and its Inspiron 1520" in Dell:

I know this reply was not directed toward MandC, especially since our system was rebuilt by Dell at their cost as it was their problem; and one that does not need further explanation by me, or approval by you. Clearly you are trying to place attack and verbal assault where it does not belong. I will not go into the inappropriate welfare comments, or your lack of proper spelling and grammar usage, for fear of starting a line of posts that are even more inappropriate in a forum that exists solely to help those who have a need for logical answers. You, however, have been flagged and your comment is under review by the Get Satisfaction staff. Have a nice day! MandC – MandC, on March 30, 2009 20:41

A comment on the problem "My problem with Dell and its Inspiron 1520" in Dell:

Hey there! Well I can pretty much tell you they won't replace. I tried that route - it doesn't work, no matter how serious your problems were - not until they've had a chance to go thru your system in house, themselves (and sometimes then they do a replacement from what I've heard)... fixing it in house is what they finally ended up doing with mine (and I am thankful every time I turn on my now working laptop to this website and to Dell_Bill_B for his help in getting my system fixed - and fixed quickly!)
You did the right thing by posting here and I am sure someone will hopefully be able to help you the way that they helped me. After the field tech replaced my 2 memory strips and my HD (with Image), the problem still existed, so he had it sent back to the "depot" where they took less than a week to fix my system (replacing the Motherboard) and get it shipped back to me! I have since (knock on wood) had no problems with my system... it doesn't lock up, it doesn't reboot, I can carry it around and it use and show clients different websites, etc. - and it works - it really works!! Be patient though - it sometimes takes them a few days to see your post - so try to be - even though I know it's hard and frustrating without a computer - but in this website - there is hope!! – MandC, on November 19, 2008 17:11

MandC replied on October 18, 2008 00:02 to the problem "My problem with Dell and its Inspiron 1520" in Dell:

Bill, you're the best!!! Truly! Thank you! So far, the system is working like a dream - even my crazy mouse pointer has stopped bouncing all over the screen. Bumps and movement don't cause it to lock or reboot, and I've been running it (yes, I'm using it right now) for the last hour - without having it plugged in - only on battery- and it's not gotten overly hot yet!! I'm so psyched! THANK YOU!!!

MandC replied on October 16, 2008 17:58 to the problem "My problem with Dell and its Inspiron 1520" in Dell:

Bill_B: That was fast! I got to work this morning, and my laptop was waiting for me! Yay! So as to document something for future reference, when I opened the mis-shaped and clearly upset box, the PC was flipped upside down and was dislodged from the foam and had situated itself crooked inside the box itself. When I reviewed the paperwork, the following two areas were checked under "Corrective Repair Action": Mother Board and Palmrest Assembly. I have started the system and it went through the HD image to bring about what was on my order originally - took about 20 minutes - and I moved the unit all around - no locking at any time - yay!! However, the piece that locks in place under the power button and goes from edge to edge and attaches into the hinge is lose... I have pressed it into place about 10 times and it keeps popping back up - this was not something that it did before I sent it off to the Depot... so I am documenting this damage just after opening it from the return to me! Is this enough to document in my records? Can you do this in my files under my Service Tag # B9SDHF1 - please let me know. Thank you. :-)

A comment on the problem ""The AC power adapter type cannot be determined. Your system will operate slower and the battery will not charge. Please connect a Dell 90W AC adapter or higher for best system operation"" in Dell:

It kinda upsets me when people complain in here about the things that crash after a warranty expires. First off, there's other warranty options - like a 3 year, it's there for a reason, folks. (Kind of like when you buy a car - you have an option to buy an extended warranty, which is a small price to pay to avoid large hassles later - anyway, you make the warranty purchase.) Then as the warranty is getting ready to expire, you have another option - let it expire, and yes, usually things WILL start breaking after the expiration of the warranty - same as in cars, trucks, boats, homes, etc. - it's not a purposeful design - it's understanding that used items have shelf lives - just as anything else. And, Dell has the ability to extend warranties (you pay for it of course, but still worth it) - just like you can do on your automobiles! It's your choice - and if you choose to live without protection, you should really choose to let the rest of us live without your complaining! By the way - while it may make you feel better to say you'll never buy another - and believe me, we've all done it... to say tell your friends and family, etc. --> small numbers of families not buying Dells are not really going to impact Dell's major sales market - just FYI... it's a global industry. – MandC, on October 15, 2008 15:32

MandC replied on October 15, 2008 15:12 to the problem "My problem with Dell and its Inspiron 1520" in Dell:

Quick question, Bill_B: I have tracked my package that was sent to the TX Dell Depot, and it arrived on Saturday, the 11th - my question: Is there a way to find out status of the repair/replacement, or will someone contact me? Or will I just receive something back in shipping? And if so, approximately how long does that usually take? Should I be doing anything else on my end to help?

MandC replied on October 14, 2008 16:03 to the question "Dell Inspiron 1520 Battery Problem" in Dell:

I never had any problems with a battery before - keeping the unit plugged in was no issue in previous laptops, so I'm sure it depends. My problem with the current system was that it would not work - ever - on battery from day 1 - so you tell me. :-)

MandC replied on October 08, 2008 21:06 to the problem "My problem with Dell and its Inspiron 1520" in Dell:

OK Bill! The Dell tech came out today and replaced the HD and the RAM - and I did just what you said to do - recreate the problem - it took me all of 3 seconds to tilt the laptop just ever so slightly backward and the whole system locked up. He called into his support team and they instructed that he reboot the system - so we did - and then recreated the very same problem again - sure enough, it locked up again.
I also told him about the heat issue. He told them it was clearly something that the "depot" needed to take apart and look through piece by piece since the original errors were not solved by parts replacement - and making sure everything was tight and secure, not loose.
So, tomorrow, I will get my return box, and I will send it off to be repaired! I am going to include a note of all the things I have seen happen and how I can get the errors to happen as well in hopes it will help them to fix the system.
FINALLY - someone (you & him) who took the time to help me! He agreed - it was not something for phone or email support to fix, but rather something that someone had to see and experience, and then get in and take apart, to truly know what was going on.
THANK YOU - THANK YOU for helping to get me someone who would come out and physically see my system! And endless THANK YOU's to YOU, Bill for seeing my post and coming to the rescue of my opinion of Dell and my laptop - and well, my sanity! May you have a great week & be blessed!
I will advise once I get the system back if we're completely satisfied. :-)

MandC replied on October 03, 2008 16:47 to the problem "My problem with Dell and its Inspiron 1520" in Dell:

Thank you so very much! I appreciate your assistance and feel like for the first time, I'm getting somewhere!

MandC replied on October 03, 2008 16:40 to the problem "My problem with Dell and its Inspiron 1520" in Dell:

Thank you so much!! Yes, i will wait for the field tech on both as I want to make sure it's done properly. Will this also solve the overheating issue? And the locking up when it's moved? The rebooting from out of nowhere? And the impossible nature of not being able to run the PC on battery? It needed to be plugged into a chill mat and the battery removed and only on a/c power - and even then, had heat and issues - will these dispatches solve these problems? I will be so delighted!

Also - what about the pre-loaded software that the system came with? Will the field tech have my order on hand (I have a copy if they do not) of what came loaded on the system and be able to install it back in? The system came with no back-up installation Windows XP cd's or etc. And so I'm curious as to how I will get the OS back on the hard drive once the new one is installed.

Oh you have made my day though in contacting me and helping me - I will look forward to the field rep contacting me as well! Thank you so much!

MandC replied on October 03, 2008 15:08 to the problem "My problem with Dell and its Inspiron 1520" in Dell:

PS- this error occurs both in standard mode and safe mode of Windows XP; and the Bios update to "09" has already been performed more than once...

MandC replied on October 03, 2008 14:30 to the problem "My problem with Dell and its Inspiron 1520" in Dell:

Sure. It's an Inspiron 1520 and the service tag is B9SDHF1

As of last night, the system (when it does power up - most times I get a blinking caps lock) goes to blue screen before login screen and says "Unmountable_Boot_Volume"... (I have no Windows disks as system came pre-installed)

Thanks for any help. Kind of nice to have someone who speaks English (no offense to those who don't) - just easier for me to understand & communicate.

A comment on the question "Dell Inspiron 1520 Battery Problem" in Dell:

Yeah, no kidding! – MandC, on October 01, 2008 15:35

MandC replied on September 30, 2008 19:46 to the question "Dell Inspiron 1520 Battery Problem" in Dell:

My 1520 gets way too hot too fast too!! And it wont' even work properly unless I have the AC adapter plugged in - won't run on battery - life seems fine - but system craps out. I wish I'd never bought this whole system

MandC reported a problem in Dell on September 30, 2008 19:44:

My problem with Dell and its Inspiron 1520

Help! I have a Dell Inspiron 1520 that has numerous and growing problems including heat issues (Bios update doesn't fix), constant restarts (no I don't have more than one anti-virus), blue screen errors like crazy (and more frequent), and complete locks if bumped or tilted slightly (reseating HD did nothing to fix). Now, new errors that tell me I need to reseat my memory! I have contacted tech support repeatedly and nothing helps. The system is progressively getting worse by the day, and no one seems willing to get past a scripted answer in helping me. The thing is going to crash out hard before anyone gets me an answer (perhaps thats what it needs to do in this case). Thank God I back up data before doing anything and after... just to be safe.
So I finally decide I just need to return it and/or exchange it for one with no issues - nope - no can do. Just redirected me back to tech support who cannot help me - someone needs to look and see what's happening here and no one will! I have never been more frustrated with Dell in all my life! I just want my system to work and get the help I need to make it work properly! My gosh - I'm still paying on it after all!
Help!!

MandC replied on September 30, 2008 19:12 to the question "called dell said i could have a refund called back and now they are saying I cannnot" in Dell:

I have a question then too - how then can we get in touch with SOMEONE at Dell to help us when our problems go way beyond minor repairs??? This is so infuriating!!!

MandC started following the question "called dell said i could have a refund called back and now they are saying I cannnot" in Dell.

MandC replied on September 30, 2008 19:02 to the problem "Dell customer service complaint about Return Policy" in Dell:

We bought an Inspiron 1520 and yes, it's been past the 21 days- and we've had so many problems. Tech support has been no help, and Dell doesn't have "Customer" service - they have things they read to people who call in - but I would not call it "customer service" by any means. More like "customer disservice" or "customer disconnect". I just wanted to return the badly working laptop and pay a restocking fee, then purchase a different model laptop (from them, mind you) - and they sent me form messages etc. as to why they couldn't.

When I questioned it, I received a different reply. But then when I resubmitted a question regarding the restocking fee - perhaps paying after the 21 days, etc. - they sent me back the original "cut-and paste" reply I got in the first place.

My husband plans to call them but I see no end in sight - and we're still paying on this thing that doesn't work - constant reboots, blue screen errors, heat like crazy and a bios fix that doesn't work, reseated the HD per their instructions - nothing works! Why am I servicing my OWN system when I paid the extra money for a 3-year all encompassing warranty? Not right!