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Marc LaFountain replied on November 06, 2009 15:02 to the question "Is there a way to pull the author info from the API?" in Tumblr:
Hello! No, that is not supported in the API at this time. But, I will share your suggestion with the team. Thanks!
Marc :-)
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Tumblr Support
support@tumblr.com-
Marc LaFountain replied on November 04, 2009 02:05 to the question "Geotagging Photos and Posts" in Tumblr:
That isn't supported at this time, but I will share your GPS suggestion with the team. Thanks!
Marc :-)
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Tumblr Support
support@tumblr.com -
Marc LaFountain replied on November 02, 2009 12:23 to the problem "new problem for november - draft to publish now" in Tumblr:
Hello!
Do you get an error message of some kind?
What web browser and browser version are you using?
Does the problem happen in other browsers?
Are you running any web browser add-ons you could try disabling?
Are you running any security/firewall software that could be affecting your connection to Tumblr?
Thanks!
Marc :-)
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Tumblr Support
support@tumblr.com -
A comment on the question "Cannot login to tumblr, Firefox Redirect Loop, help!" in Tumblr:
Can you email support@tumblr.com with your registered email and the web address of your blog (crackaeatincracka.tumblr.com)? That will help us look into this. Thanks!
Marc :-) – Marc LaFountain, on October 27, 2009 02:24 -
Marc LaFountain replied on October 27, 2009 02:01 to the problem "Click-through links broken in queue posts" in Tumblr:
Could you give me a post link where that is happening?
Could the pages or images you are linking to be expiring or changing between the time you draft the post and the time the post is published? Some websites block direct access to certain pages or images shortly after you view a web page that called them.
Marc :-)
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Tumblr Support
support@tumblr.com -
A comment on the question "What is Indexed in Tumblr Search?" in Tumblr:
Can you email a specific tag and a post that has that tag to support@tumblr.com so we can look into this? Perhaps it's just server indexing lag.
Marc :-) – Marc LaFountain, on October 26, 2009 18:52 -
A comment on the problem "tumblr not recognising my email for login" in Tumblr:
Hi, Abeautifulmind. I found and fixed a typo in your registered email address. See if you can login now.
Marc :-) – Marc LaFountain, on October 26, 2009 18:51 -
A comment on the problem "Tumblr not Importing Google Reader RSS Feed Photos" in Tumblr:
Can you email the feed URL and the web address of your Tumblr blog to support@tumblr.com? Thanks!
Marc :-) – Marc LaFountain, on October 24, 2009 20:13 -
Marc LaFountain replied on October 21, 2009 15:02 to the problem "I can't upload photos to tumblr.." in Tumblr:
Hi, Pirje. Have you tried using the Photo tab of the Share on Tumblr bookmarklet at http://tumblr.com/goodies to upload photos from websites?
If you are using image URLs, do the URLs point to an image file rather than to a web page?
Can I have an example image URL that isn't working for you?
Marc :-)
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Tumblr Support
support@tumblr.com -
A comment on the problem "Need help setting up my custom domain name ASAP!!" in Tumblr:
Hi. Matt. A .me domain should work fine with Tumblr. Have you clicked Customize on the Dashboard, clicked the Info tab to configure your blog to use the custom domain, and clicked Save Changes?
Can you email support@tumblr.com from your registered email address and include your custom domain in the message so we can look into this? Thanks!
Marc :-) – Marc LaFountain, on October 20, 2009 19:21 -
Marc LaFountain replied on October 19, 2009 15:30 to the question "email for a new submit file" in Tumblr:
That isn't supported at this time. But, I will share your request with the team. Thanks!
Marc :-)
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Tumblr Support
support@tumblr.com -
A comment on the problem "tumblr not recognising my email for login" in Tumblr:
Hi, Kay. Can you email support@tumblr.com from the registered email address for your account and include the web address for your blog? Thanks! – Marc LaFountain, on October 18, 2009 19:38 -
Marc LaFountain replied on October 18, 2009 19:37 to the question "Unwanted line breaks ???" in Tumblr:
Hi, Dan. Unfortunately, we can't provide technical support for HTML customizations. Given our large number of users, we just don't have the resources. My apologies.
If you would like to learn more about HTML and CSS so you can customize your Theme, visit http://www.w3schools.com/html or http://www.w3schools.com/css.
Info on Tumblr's customizable theme templates is at http://www.tumblr.com/docs/custom_themes.
Marc :-)
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Tumblr Support
support@tumblr.com -
Marc LaFountain replied on October 18, 2009 19:36 to the problem "None of my feeds are updating" in Tumblr:
Hi, Josh. It looks like at least one feed item has imported today and I don't see any feed items two days old or newer that have not already been imported. If items that new aren't importing, please email support@tumblr.com so we can look into this further. Thanks!
Marc :-)
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Tumblr Support
support@tumblr.com -
Marc LaFountain replied on October 18, 2009 19:32 to the question "Is there no option to disable multi-image slideshows?" in Tumblr:
Hi, Nick. A multi-image Photo post will automatically be made into a Flash-based photoset. That cannot be disabled at this time.
If a photoset doesn't meet your needs, you can create multiple Photo posts that each just have one image. Or, you can create a Text post and upload multiple images to that post.
Marc :-)
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Tumblr Support
support@tumblr.com -
Marc LaFountain replied on October 15, 2009 15:26 to the problem "Tumblr bookmarklet missing Rich Text Editor functionality" in Tumblr:
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A comment on the question "How to create a submit form?" in Tumblr:
Sure! Click Submissions on your Dashboard and then click the Configure link in the Submissions area.
Marc :-) – Marc LaFountain, on October 15, 2009 14:01 -
A comment on the question "Cannot login to tumblr, Firefox Redirect Loop, help!" in Tumblr:
Hi, Catherine. Try deleting your web browser's cookies for Tumblr.com and see if you can log in then.
Marc :-) – Marc LaFountain, on October 15, 2009 11:56 -
A comment on the question "Tumblr not sending posts to Twitter" in Tumblr:
Hello! Can you click Customize on the Dashboard, click the Services tab, and send a screenshot of the tab to support@tumblr.com? That will help us look into this. Thanks!
Marc :-) – Marc LaFountain, on October 14, 2009 23:41 -
Marc LaFountain replied on October 14, 2009 12:40 to the question "Answers enabled?" in Tumblr:
Hi, Cindy. Yes, if answers are enabled then people can answer the question for seven days.
Marc :-)
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Tumblr Support
support@tumblr.com
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