Marije's dashboard

Marije replied on November 04, 2009 16:14 to the question "Why is my account email challenged? Help with domain settings needed desperately!" in Yola:

Hi Paula,

Please could you post your domain so that we can take a look at the settings? If you would like to also post the MX Record so that I can add it or fix it if there is a problem.

Marije replied on November 04, 2009 11:43 to the problem "Cannot Open My Site For Editing" in Yola:

Hi Paul,

This must be annoying and I hope I can help. We haven't received reports from other people experiencing the same problem and everything is good on our systems.

Can you try the following:
1. Check to see if you are having problems with your network or internet service provider.
2. Clear your browser's cache. This link has more information: http://www.wikihow.com/Clear-Your-Bro...
3. Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer) and let us know what browser you are using?
4. If possible, can you try loading the site on a different computer or network? This will be able to help us to find out whether the problem lies on Yola's side or on your side.

Let us know how it goes.

Marije replied on November 04, 2009 11:33 to the question "domain nameservers correct? website not viewable." in Yola:

Thanks for that info - if you have a domain that you have purchased elsewhere Yola does not provide you name servers as we are not the managers of your domain, we simply host your site. We only provide you with an IP address. Your registrar needs to provide you with name servers.

A comment on the question "domain nameservers correct? website not viewable." in Yola:

It may need some more time to propagate through the internet - can you leave it for a while to wait and see? – Marije, on November 04, 2009 11:00

Marije replied on November 04, 2009 10:09 to the question "domain nameservers correct? website not viewable." in Yola:

Hi myinvite4lockerz,

I can see your site on this link: http://www.invite4lockerz.com/. Can you click on it and confirm that you are able to see it?

If you are searching for your site in a search engine, it will still need to be indexed. You can find lots of info on this link: http://www.yola.com/customer-support/....

I hope that helps! Please let us know if you need any other info.

Marije replied on November 03, 2009 13:09 to the question "Can you help me with mail server??" in Yola:

Hi Siyuangao,

mail.siyuangao.com works for me - it may just need a bit more time to propagate. You can try clearing your browser's cache (http://www.google.com/support/account...).

A comment on the idea "Yola user logins are finally available for use! Cmon get em Yola" in Yola:

Hi Michael - Yola Pro is an annual fee, we don't currently have other payment options like monthly or once-off. You can choose not to renew your Yola Pro subscription after one year if you choose.

We're aware that people would like to have a member registration and login feature and this is something that we still need to develop. Unfortunately I can't give you any information on whether it will be a paid or free feature. – Marije, on November 03, 2009 11:04

Marije replied on November 03, 2009 10:54 to the problem "strange emails" in Yola:

Hey Lee,

That does sound a bit odd - can you send an email to support@yola.com with the two emails attached so that I can find out what's going on?

Marije replied on November 03, 2009 10:12 to the question "No home page" in Yola:

Hi Steve,

Frostbytez's suggestions will help and I can suggest that you take a look this link: http://www.yola.com/customer-support/.... We have a whole range of information on how to get your site ranked well in search engines.

I hope that helps!

Marije replied on November 02, 2009 17:34 to the question "How do I change the way a .pps file looks on my page?" in Yola:

Hi Sandra,

You can certainly use your own image and link to it - more info on this link: http://www.yola.com/customer-support/...

I hope that helps!

Marije replied on November 02, 2009 17:21 to the question "i can't upload any file, image in my file manager?" in Yola:

Hi karuthurimai,

You've written on another thread: i ca't upload any file in my file manager when i try to upload files it's take too much time

Could you let me know how big the file is? The bigger the file, the longer it will take to upload to Yola.

Could you also let me know if any of the above steps help at all?

A comment on the question "How do I create sub-pages or sub-folders?" in Yola:

Hi karuthurimai - I've answered you on this link: http://forum.yola.com/yola/topics/i_c.... Can you let me know whether the steps I've provided help at all? – Marije, on November 02, 2009 17:19

Marije replied on November 02, 2009 16:58 to the question "i can't upload any file, image in my file manager?" in Yola:

Hi karuthurimai,

What happens when you try to upload a file, does an error message appear?

These are general instructions that we provide if people are having difficulty using the File Manager:
1. What browser and browser version are you using? If you are using Google Chrome, please note that this is not currently a supported browser for Yola, and older versions are particularly problematic. Preferably switch to a different browser (Firefox, IE or Safari), but at the very least make sure you are running the latest version of Chrome.
2. Check what version of Flash you have installed. In order to find out click this link: http://kb.adobe.com/selfservice/viewC... Please ensure you are using the latest version of Flash.
3. If you have access to a different browser, computer or network environment please try to upload a file and let us know if the error still occurs or if you get a different result.
4. Please can you try logging out of your Yola account and clearing your browser's cache (this link has more information: http://www.google.com/support/account...)
5. Please can you make sure that your browser is set to accept cookies from Yola (this link has more information: http://www.google.com/cookies.html)

Marije replied on November 02, 2009 16:24 to the question "Flash clips showing in Preview, but missing in Actual, Published site" in Yola:

Hi aresearchcenter,

This usually happens when the path to the file is not identical in terms of the lettering (upper and lower case letters).

If your file name is "resources/Flash File.SWF" for example, you can't have "resources/flash file.swf" in the code, it will need to be "resources/Flash File.SWF"

Currently the swf files will display in the site builder but not on your published site. This is a bug on our part and we will change it so that it's consistent in the site builder and on the published site.

If the above doesn't help, can you post a link to the affected page so that we can take a look?

Marije replied on November 02, 2009 16:20 to the praise "Yola's Great!!" in Yola:

Thanks B*! Glad to hear you're having fun using Yola - your site looks good by the way.

A comment on the question "What is an easy way to add an interactive calendar?" in Yola:

Glad to hear it Dennis, I'll be sure to check them out - I've never heard of them before :) – Marije, on October 31, 2009 17:39

A comment on the question "How can I get more control over formatting?" in Yola:

Hi Brian - if the default line spacing of the text widget is double-line spacing, you can hit the Shift-Enter keys together (Firefox and Internet Explorer) or Ctrl-Enter (Safari) when you want to go to the next single line. Can you give that a try and let me know if it does not help? – Marije, on October 31, 2009 16:38

Marije replied on October 31, 2009 15:41 to the question "Google Adsense feed error!" in Yola:

Hi there,

This is not a site made using Yola, unfortunately we are unable to help you and you will need to contact Adsense Support for assistance.

This forum is for sites created using www.yola.com.

I'm sorry I can't be of more help.

A comment on the question "What is an easy way to add an interactive calendar?" in Yola:

Thanks for coming back to us Dennis. Unfortunately, it's difficult to say why it's not working if you've removed it. If you could add it back, I can definitely take a look for you. Could you also let us know which browser you are using?

Google Calendar has all the steps on this link: http://www.google.com/googlecalendar/.... You also need to make sure that your calendar is made public. (I did test on one of my sites and it does work - I was using Firefox as a browser). – Marije, on October 31, 2009 15:25

Marije replied on October 31, 2009 14:47 to the question "What is an easy way to add an interactive calendar?" in Yola:

Hi Dennis,

The Google calendar should work - could you let me know which directions you followed so that I can find out why it's not working?

Another alternative is to use Appointment Plus or Genbook - the steps are on this link: http://www.yola.com/customer-support/...