marilize's dashboard

marilize replied on November 03, 2009 06:07 to the question "its showing as a database error iam not getting the login page" in ChessCube:

Hi,
If you are having the problem described in this topic, my previous post should solve your problem. If it does not, please describe what happens after following the steps above.

marilize set one of marilize's replies as an official response to "its showing as a database error iam not getting the login page" in ChessCube

marilize replied on November 03, 2009 05:29 to the question "its showing as a database error iam not getting the login page" in ChessCube:

Hi,
There is currently a problem with the login process. To log in, you will first need to log in in the top right corner (before clicking on play) at www.chesscube.com. As soon as you have logged in, click on play.

marilize replied on October 28, 2009 14:32 to the question "shopping does not work!!!" in ChessCube:

Hi,
First you need to download ChessCube Cinema (http://www.chesscube.com/cinema - if you have not done this already) Make sure you register your ChessCube Cinema to the correct username (the one you used when you purchased the video.)
Once you have installed Cinema, the video should appear in it's library (click on Update library if the video does not show automatically) - click on the video to download it. Once it has finished downloading, you can watch it in ChessCube Cinema by clicking on Play at that video.

marilize set one of marilize's replies as an official response to "LOADING CHESS CUBE PROBLEM" in ChessCube

marilize replied on October 26, 2009 16:43 to the question "LOADING CHESS CUBE PROBLEM" in ChessCube:

Hi,
We have made some changes to the initial loading process. Can you please try logging in again, and let us know if it works?

marilize set one of marilize's replies as an official response to "I can't login. I get the loading settings screen for just ever" in ChessCube

marilize replied on October 26, 2009 16:41 to the problem "I can't login. I get the loading settings screen for just ever" in ChessCube:

Hi,
We have made some changes to the initial loading process. Can you please try logging in again, and let us know if it works?

A comment on the problem "I can't login. I get the loading settings screen for just ever" in ChessCube:

Hi,
Please see the error 002 topic: http://getsatisfaction.com/chesscube/... – marilize, on October 24, 2009 09:18

marilize replied to "I can't login. I get the loading settings screen for just ever", but it was removed. see the change log

A comment on the question "I have forgotten my password - how can I change it?" in ChessCube:

Hi,
That is the auto response - please wait until Support reads your email and sends you your username. – marilize, on October 23, 2009 14:20

marilize replied on October 23, 2009 12:18 to the problem "I can't login. I get the loading settings screen for just ever" in ChessCube:

Hi,
ChessCube is built on Flash technology. In order to run the site a Flash file of about 3.5 MB must be downloaded to your system. This should only happen the first time you use ChessCube or if we update that file. If you have a slow connection, the loading time might be long, but subsequent opening of the page should be quick.

marilize replied on October 07, 2009 13:56 to the question "i can log in but i cannt join with other palyer please" in ChessCube:

Hi,
Please give us more information about your problem - the description is not clear enough.

marilize replied on October 07, 2009 13:52 to the problem "Can't Play" in ChessCube:

Hi,
Do you still have this problem?

marilize replied on October 07, 2009 13:52 to the question "I have forgotten my password - how can I change it?" in ChessCube:

Hi,
If you cannot remember your username, send an email to support@chesscube.com from the email address you used in registration asking what your username is - we will then send it to you.

A comment on the problem "Log in problem: Error 002" in ChessCube:

Hi,
Unfortunately the settings on your computer may cause error 002 - if it works with windows please play using windows. – marilize, on October 07, 2009 13:49

marilize replied on October 07, 2009 13:44 to the problem "Error occuring before beginning to play" in ChessCube:

Hi Keith,

You do not need to download ChessCube to play. Simply log on at http://www.chesscube.com/login/

If you want to use ChessCube Cinema, you can download it here: http://www.chesscube.com/cinema/

marilize replied on October 07, 2009 13:41 to the question "Automatic challenge" in ChessCube:

Hi,

When you are seeking, do you see the results of your seek on the seek tab? Or a blue revolving circle saying "finding a match?"

Do you still have the problem after logging out and back in?

marilize replied on October 07, 2009 13:34 to the question "why Banned?" in ChessCube:

Hi,
Please email support@chesscube.com if you want to know why you were banned / dispute a ban.

marilize replied on October 07, 2009 13:32 to the question "stop with interference would need both,chess and MUSIC" in ChessCube:

Hi,
ChessCube may affect your music if you do not have enough ram to run your music player and browser simultaneously. Other than that (if you have enough free RAM), there should not be be problems.