Mark's dashboard

Mark replied on September 22, 2008 17:23 to the question "Lenovo site only going to Canada?" in Lenovo:

ledzep,

Hmm..

I certainly believe you, but it's working fine on my system now. Is this still occuring? If so, do you have an alternate browser you could try? Which one are you using now?

You might also try clearing cookies, then go to www.lenovo.com
With no cookies on your browser, you should be directed to a choose your country page and you can re-select United States.

Mark

Mark replied on September 22, 2008 17:20 to the problem "Have PC problems" in Lenovo:

Uranos,

You can call Lenovo support at 800-426-7378 for hardware related issues. If you have "how too" questions, or software issues, I might suggest you join one of the forum communities like http://forum.thinkpads.com or http://forums.lenovo.com and post your questions on the board related to your system.

Just some alternatives for you...

Mark

Simon Lieschke marked one of Mark's replies in Lenovo as useful. Mark replied to the problem "Lenovo website problems".

Simon Lieschke marked one of Mark's replies in Lenovo as useful. Mark replied to the problem "No response from questions sent to lenovopc@au.lenovo.com".

Simon Lieschke replied on September 09, 2008 05:57 to the problem "No response from questions sent to lenovopc@au.lenovo.com" in Lenovo:

Looks like the link is sorted, thanks!

Simon Lieschke replied on September 03, 2008 13:26 to the problem "No response from questions sent to lenovopc@au.lenovo.com" in Lenovo:

I've actually since sorted out my query via phone and currently no longer have a reason to send another message.

I was just using the e-mail link as currently provided in the questions box on the page at http://tinyurl.com/5dvd2u. It would be fantastic if the address linked could be corrected to the one you provided so other people's messages don't fall of the radar like mine did.

Mark replied on September 03, 2008 11:18 to the problem "Lenovo website problems" in Lenovo:

Simon,

Thanks for pointing this out as well - it seems a simple typo and I'm unsure why it went through. This is being addressed and all the links will be regenerated with the corrected 'nz'. I'm told this may take a couple days to propogate.

Thanks again!

Mark

Mark replied on September 03, 2008 11:15 to the problem "No response from questions sent to lenovopc@au.lenovo.com" in Lenovo:

Simon,

Thanks for raising the issue - I've looked into it, and it was suggested that the correct email address is:

lenovopc_au@lenovo.com

I'm not sure if this as changed at some point, or if there was some mis-communication in providing the one you have tried to use to you. I suspect your prior querries have been undelivered.

Can you resend ?

Thanks!

Mark replied on August 18, 2008 21:20 to the problem "can any one help in determining what is happening?" in Lenovo:

Peterx,

Hopefully we can change your perception concerning Lenovo products!

What model system do you have, and what is going on? I note your comment on overheating....can you explain a bit more?

Also, have you contacted service and support?

Have you visited the Lenovo forum? http://forums.lenovo.com

Assistance is available for you.

Best regards,

Mark

A comment on the question "Why do I have to use a machine with a KNOWN defect?" in Lenovo:

Eric, that's not the point. If IBM is in the business of keeping customers, they could do something, even if it's just replacing the board. It's not like they don't refurbish those and sell them again. A replacement that's approximately equal in terms of cost then would suffice... – mdurisseau, on July 25, 2008 14:15

A comment on the question "Why do I have to use a machine with a KNOWN defect?" in Lenovo:

I'm not disagreeing with you. I'm just saying that they don't sell the same computer anymore, correct? So, they can't simply replace your four-year-old computer with a new one, right? Is contacting them and purchasing a board not an option for you? – Eric Suesz, on July 25, 2008 03:34

A comment on the question "Why do I have to use a machine with a KNOWN defect?" in Lenovo:

I have, Eric...at least once. Not only that, with a no more than 5 business day turnaround...and what you're saying about IBM not being able to exchange this computer is inaccurate...did you not read Mark's post? "...
If your warranty coverage has elapsed, I would suggest you visit the Lenovo support site at www.lenovo.com/support and put in your 4 digit model type, then select the part list and find the FRU number for the system board of your particular sub model. You can purchase a system board from IBM by calling 800-388-7080..." – mdurisseau, on July 25, 2008 00:24

Eric Suesz replied on July 24, 2008 23:11 to the question "Why do I have to use a machine with a KNOWN defect?" in Lenovo:

It sounds like IBM can't exchange this computer for you for a few reasons, mainly because they haven't sold this model for a number of years. You are saying that IBM gave you new computers in the past?

Eric Suesz marked one of Mark's replies in Lenovo as useful. Mark replied to the question "Why do I have to use a machine with a KNOWN defect?".

slartybardfast replied on July 24, 2008 21:24 to the problem "Why can't I increase my text and image size ?" in Lenovo:

Use accessability features within XP or Vista- that might help.

A comment on the question "Why do I have to use a machine with a KNOWN defect?" in Lenovo:

Hi, Mark,

That's not good enough...you didn't acknowledge that this set of machines (T4x) had and continues to have this issue. I have a T20 that has been out of production way before the T40, and it's still working fine! I have checked the 'boards' you've mentioned (at least some of them) and all of them mention that it's a known issue, and the only way out is to spend what a new machine would cost to fix what I have (your first suggestion), or get a heat gun and resolder the video chip back. The first item is unacceptable, period. IBM can do better than that, surely. The second one is one I have considered, but I go back to IBM can do better than that.
If this is an ongoing issue, I would be buying system boards ad infinitum, don't you think? – mdurisseau, on July 23, 2008 20:32

Mark replied on July 23, 2008 20:25 to the question "upgrade to integrated wan" in Lenovo:

Jeff,

If you haven't already, I recommend you post your question in a technical forum like the Lenovo/IBM section ofwww.Notebookreview.com, http://forum.thinkpads.com, or http://forums.lenovo.com

Chances are likely you will find a community member who has already been down this road and will have advice and experience to share.

Mark

Mark replied on July 23, 2008 20:15 to the question "Why do I have to use a machine with a KNOWN defect?" in Lenovo:

mdurisseau,

The T40, while a good system is now a number of years old - it's sales ended in early 2004 as newer versions like the T41, T42, T43, T60, and T61 followed. If you have purchased an extended warranty, then I would suggest you take advantage of it through service. The number to call in the US is 800-426-7378.

If your warranty coverage has elapsed, I would suggest you visit the Lenovo support site at www.lenovo.com/support and put in your 4 digit model type, then select the part list and find the FRU number for the system board of your particular sub model. You can purchase a system board from IBM by calling 800-388-7080, or you can search ebay with the FRU for your system board. Often times, these parts are available at a very reasonable price from private parties.

I might also suggest you join the Lenovo forum at http://forums.lenovo.com or the ThinkPad forum at http://forum.thinkpads.com

Members on either of those boars will likely have suggestions for other repair alternatives for you - many collect systems and may have some parts stashed away and might be able to help you out. You could always post there and inquire.

Best regards,

Mark

Bob replied on July 18, 2008 15:20 to the problem "Why haven't I gotten my Lenovo rebate within the last 3 months?" in Lenovo:

Got my rebate on July 12th after initial submissioni on April 9th. Three phone calls, all of which were returned, and check arrived as they finally said it would, excpet 13-14 weeks instead of 6-8 wks. DOn;t now if thy're just slow or if they only do something IF you call - companies do rebates because some averages are only that 15% of people ever apply fr them, so they make money or why do it! Anyway, all set and lesson learned - AGAIN, but NEVERMORE.

jfernandez1977 replied on July 18, 2008 14:38 to the problem "Why haven't I gotten my Lenovo rebate within the last 3 months?" in Lenovo:

I haven't got my rebate. I got the confirmation email on May 26th and another email on June 6th telling me it's approved and takes 4-6 weeks for me to get the cheque.

Now's it's has been 6 weeks and I'm still waiting. Status check online returns nothing and messages left on the 1-800 number has not be replied. I've never had any problem with any rebate before, but I have a feeling that the best case scenario is it will be delayed for significant time.