Mark's dashboard

In the UK I logged a repair request on 12th August 2008 - its now the 26th and they still haven't collected it. Their website diagnostics are rubbish and their support scripting is trash, no wonder they navigate clients into one way streets or 40 ft arctic lorries onto pedestrian ferries in the UK. They couldn't even navigate their way from the nearest coffee machine down the office hallway which might explain why the support lines take 10 minutes to get to a human voice to answer the phone and not in peak hours. – Martin, on August 26, 2008 13:11

hi rob, i cracked my screen, tom tom one xl, called support and was told to throw it in the garbage because there is no repair depots and unless its under warranty they wont fix it, they offered me a $50.00 discount off a new one, reg price somthing like $299.00 - $50.00 i only paid $199.00 last boxing day, why buy a product that you cant get parts for , i will buy a garmen next, what a crappy company, ps i got an email from them saying that because they didnt hear back from me they consider the case closed,If you have any further questions or comments, please email or call us at 866-486-6866 Monday through Friday, 8:30 AM until 7:00 PM EST. Thanks again for writing. At TomTom we believe in showing you the way the easy way.

With Best Regards,
Ana
TomTom Customer Support

Spørgsmålets referencenr.080704-006108
Eskaleringsniveau: 32h fr.time answered USA
Produktniveau 1: All-in-one navigation
Produktniveau 2: TomTom ONE XL
Kategoriniveau 1: Repair & Service
Oprettelsesdato: 07/04/2008 05:48 PM
Senest opdateret: 07/10/2008 01:52 PM
Status: Solved
Dispatch Ext.:
First Call Closure: Nej
Duplicate Call: Nej – truckerjohn1, on July 24, 2008 04:54

I have tried the "Map Correction Fix" that Rob Lazzurs mentioned. I can assure you that it does NOT work on a One 3rd edition (namely Mine).
As far as Customer Service is concerned, whomever gave TomTom an award must be on crack. I purchased the Traffic Receiver Antenna gizmo online last week and realized I could not use it where I live and drive. I immediately called the customer service number and was on hold for more than one hour. I spoke with the cs rep who after several more "hold Periods" gave me a reference number (080611-008309) and forwarded me to yet another department where I remained on hold for another hour before being told that this rep had sent a message to ?? canceling the order. All this took place the day before the item was shipped. Needless to say, the order was not stopped and was received by me. Two e-mails asking for the proper procedure for returning the item 8/19/08 have so far gone unanswered. To add insult to injury, now my One 3rd tells me that "No Route Found" when trying to go to one of my favorites.

Hello Jeremy,

If you press on your screen to take you to the menu then press on "Map corrections" and then "Correction preferences" you will be able to choose to use your own corrections and corrections not verified by TomTom or the map vendor.

I hope this solves your issues, however if not then please start a new topic. I do agree we don't get everything, it is a big world! However we are getting better every day and with your help I hope we can get your new area covered soon. – Rob Lazzurs, on June 22, 2008 11:50

Hello Mark,

As a TomTom employee of course I could be getting a discounted unit but I have had a TomTom since the TomTom GO 300 launched in the UK (I think about 4 years ago now) and I have loved every minute of using it. Sure once it took me to the wrong Donnington and some times it does not know that a street is one way but over all the device is great and now I am working at TomTom I know just how hard everyone is working to make them better every day. If you have not already seen it have a good search for TomTom HD, this is where things get really useful :).

Hope you have fun with your TomTom! – Rob Lazzurs, on June 22, 2008 11:42

Hello Dan,

Please to contact TomTom customer service with your proof of purchase and they will be able to replace your unit. If you have any issues at all with this please contact me back on this website.

Sorry I did not see this sooner, I hope we can get you back on the road with TomTom soon, I know I could not live without mine for long! – Rob Lazzurs, on June 22, 2008 11:39

I just downloaded the most recent updates and maps for my brand new tomtom. Unfortunately they are at least 3 years behind on their maps. I apparently live in a forest according to their maps. Several major roads are not included on their "updated" maps, so their directions send me out of the way to get around town. Even my own personal updates have to be "verified" by tomtom before I can use them on my own map. Will a call to customer service do me any good, or am I stuck with a uselss (expensive) product?

I was going to bring back my !@#$ garmin nuvi and return it for a hopefully less @ tomtom. My nuvi misses turns and is wrong A LOT. I once had a tomtom that I returned because it did not have text2speech. But neither does my current disappointing garmin. I was on hold with garmin for 80 minutes and I called tomtom and was immediately connected. At this moment I do not know aht choice to make? I know that the mio SUCKS and the garmin nuvi 200 SUCKS too! But I do not have any tomtom experience.