Mark Fragiao's dashboard

A comment on the problem "Consistent internet connection drops" in Comcast:

Sorry to hear this happen to a business. Not very effcient. Type this "192.168.100.1" (just numbers) into the url address field. You will see the power level. Mine was minus 7.5, after they found their problem at the distribution box, it is now plus 3. I would suggest you shoot an email to the corporate office to more support - We_Can_Help@cable.comcast.com Am happy today with the connection. I took some time and persitents to get it fixed. I was on the very edge to switch to a new ISP. Good luck and Aloha, Mark – Mark Fragiao, on July 08, 2009 19:04

Mark Fragiao replied on July 01, 2009 05:29 to the problem "Consistent internet connection drops" in Comcast:

Problem finally solved. After replacing the entire cable from my home to the utility pole, the techs (network and installation) found the root problem. There was a connection error/routing at the function box. They were not sure how and why would any one connect it that was. I am now recieving a +3 dbmv signal versus a - 7 dbmv. Also, the tv signal seems to be clearer. Good luck solving yours. Suggestion, if you think your main line is clean, have them climb the pole to check out their connections.

Mark Fragiao replied on June 29, 2009 05:22 to the problem "Consistent internet connection drops" in Comcast:

Finally got communication from Comcast corp. They are using there so-called escalation process to solve my issue. Last week a Sr Tech came by to re-verify the problem and record it for the network dept. We will see if this gets solved by this week/before my new billing cycle on the 15th. I may have to switch off and go shopping for a new IPO. This power cycling is killing me, man.

Mark Fragiao replied on June 29, 2009 05:19 to the problem "Why is my internet connection dropping every FEW minutes?" in Comcast:

Just curious Edie, has Comcast corrected your issue. I am still having problems, even after a few tech visits and going through their so-called esclation process to get solutions. It's only job security by not solving and just keeping all of us hostage until a better deal comes up.

Mark Fragiao replied on June 29, 2009 05:19 to the problem "Why is my internet connection dropping every FEW minutes?" in Comcast:

Just curious Edie, has Comcast corrected your issue. I am still having problems, even after a few tech visits and going through their so-called esclation process to get solutions. It's only job security by not solving and just keeping all of us hostage until a better deal comes up.

Mark Fragiao started following the problem "Comcast Internet drops often." in Comcast.

Mark Fragiao replied on June 24, 2009 02:05 to the problem "Consistent internet connection drops" in Comcast:

My problem is weak to a very poor receiving signal. Try 192.168.100.1 in the address field of the browser. Mine is currently, -8 dbmv. Should be closer to zero. Terrible bandwidth, it gets worst with others login. I kept all times of drop connections. Looking for a refund for the month of May and June. Wish me luck with that.

Mark Fragiao replied on June 24, 2009 01:37 to the problem "Consistent internet connection drops" in Comcast:

Having Comcast is like the new Sprint commercials, with the people sweeping and throwing out their money. Half to no service connections with no one to return calls. My update to this topic is,,,,
Comcast area supervisor and Sr tech will be visiting tomorrow to check problem out. This will be my 3rd in house visit, they can not see that it's outside of the home, with their lines and equipment. What a waste of time and quality service. We'll see what happens.

Mark Fragiao replied on June 16, 2009 00:44 to the problem "Why is my internet connection dropping every FEW minutes?" in Comcast:

Hi, has your problem been corrected by Comcast. Just wondering. I am running into similar issues with my connection. Thanks. Mark

Mark Fragiao replied on June 16, 2009 00:39 to the problem "Consistent internet connection drops" in Comcast:

My reset, drop connections are occurring in South Bay San Jose, CA.
Left messages on my tech's cell phone and I will be calling his supervisor in the morning, to see if he has any clue on what is happening. I am guessing it's the repeater or node box. If I can figure this out, I should be working for Comcast. Talk about job security. There is a mountain of issues surrounding this topic of internet drop connections. Good luck all, I will be posting any updates on this, to hopefully solve your issue. Aloha, Mark

Mark Fragiao replied on June 15, 2009 15:37 to the problem "Consistent internet connection drops" in Comcast:

Update: It's been 5 weeks of Comcast drop internet connections. Had 2 tech visits, changed out splitters, check/verify voltages and all terminal connections. Still getting drops at any given moment. Now by habit, I am keeping track of time of day and getting really good at reseting my cable modem. Looking into ATT now, they just installed a new optic line in my backyard.

Mark Fragiao replied on May 21, 2009 20:34 to the problem "Consistent internet connection drops" in Comcast:

I just wanted to post my Comcast experience for all. Currently, trying to work it out with the local Comcast tech. He is still changing out my splitter and checking voltages, signal has improved but I still have drops. There may not be a solution here at my home. I am guess there is a repeater or box issue. Not my problem to solve and I can't comtinue to pay for this type of service. Even dial up is more reliable. Good luck with your issue.

Mark Fragiao reported a problem in Comcast on May 20, 2009 04:28:

Consistent internet connection drops

Hi, for the last 3 weeks now, I have been dealing Comcast internet drop connections. Spoke with online/phone/local center on my problem. Changed out my modem over a week ago with still the same problem. Requested a tech to come out and checked the line yesterday. He changes out the splitter to improve the db signal strength, but guess what. I am still in the reset/reboot practice with my modem. Not sure what else to do, other than looking into another service provider. This is affecting my home business and my confidence with Comcast. Out of this whole ordeal, I am getting expert knowledge on how the internet is connected and how it works at an IT level. Sincerely, Mark