MarkM's dashboard

Hi Joe,

thanks for the tip. My entries look like this:

5/12/2008 9:41:58 AM
Sending file : C:\Documents and Settings\xxx\Local Settings\Application Data\RescueTime.com\logs\pending\rt_20080512-091200.yml
5/12/2008 9:42:07 AM
?xml version="1.0" encoding="UTF-8"?>
<hash>
<error>There was an unexpected error, some data may have been lost. undefined method `to_date' for nil:NilClass
/var/www/rails/rescuetime/current/config/../app/models/user.rb:459:in `create_logs'
/var/ww

sounds like there's something missing in my setup - I'll try and reinstall the client.</error></hash>

By default, RescueTime sends all logging data through port 443 (HTTPS/SSL) though if that causes a problem you can disable secure transfers in the RescueTime preferences.

However, if you are seeing a recent "last update" time on your dashboard, it is likely not a communication issue with RescueTime.

In your RescueTime preference window on your computer, you can check to see if you have successful transfers by looking for entries similar to:

2008-05-13 09:58:56
Sending file: /Users/jhruska/Library/RescueTime/Logs/Pending/rt_20080513-071216.yml

2008-05-13 09:58:56
<?xml version="1.0" encoding="UTF-8"?>
<hash>
<successes type="integer">48</successes>
<total-records type="integer">48</total-records>
</hash>

Let me know if you don't see entries like this.

Also, if you would like we can take a look at some of the incoming logs for your account, just send us an email to team@rescuetime.com from the email account you used to setup RescueTime and I'll take a look to see if there is anything strange.

Thank you