MarkS's dashboard

I apologize for the update problems that you have experienced. To correct this please complete the following steps.

-First clear out your temporary internet files. Do this by opening the internet explorer, Click on the word "tools" then "Internet options"

When this window opens, choose delete files.

- Right click on the CounterSpy icon in the service tray (down by the time on your desktop) and choose “Shutdown CounterSpy”

- Download the latest definition file from the following link. When asked to “run or save”, choose save and save the file to your desktop.

http://www.sunbelt-software.com/ihs/c...

- Double click on the downloaded file to update the definitions

- Restart CounterSpy by clicking on Start/All Programs/Sunbelt software/CounterSpy

The definitions should now be up to date.

If you continue to have trouble updating, please let us know.

Regards,