Martin's dashboard

What country are you in Charley?
People can then help you locate an alternative repair centre.
Martin - United Kingdom

I thought a tomtom warranty was two years - well at least in the UK....

Hi M Yelo,

Not sure which country you are in so please excuse the assumption.

In the UK there is a company that will do tomtom repairs at a cheaper rate than the main supplier and they can be contacted at:

Richard Yates
SATNAVMAN
99 RICHMOND PARK AVE
SHEFFIELD
S13 8HA
United Kingdom

+44 (0) 1142 433176

IF PAYING BY CHEQUE OR POSTAL ORDER
MAKE PAYABLE TO MR R YATES

PAYPAL SEND TO jacko_cm@hotmail.com

Good luck, Martin

I finally got my TOMTOM back from the company repair centre !!
It took many days of emailing the service department and much banter. At this point:-

I FEEL IT IMPORTANT TO SAY A PUBLIC THANK YOU TO: -

Rinder Hortulanus (TOMTOM - UK)

Of TOMTOM who kept on badgering the supervisors and repair centre - which incidentally is in Scotland for the UK to get back my TOMTOM.

The unit finally arrived back repaired free of charge due to the hassle they put me through. It was supposed to have cost me £98.00,which is interesting when the unit apparently only needed a screen connection plug to be reseated...

During this process I had found an independent service provider who quoted me £47.00 for a replacement screen (as an example)...

email: - richard.yates@satnav-shop.com

Good luck 'SAT-NAVERS'

Martin

In the UK I logged a repair request on 12th August 2008 - its now the 26th and they still haven't collected it. Their website diagnostics are rubbish and their support scripting is trash, no wonder they navigate clients into one way streets or 40 ft arctic lorries onto pedestrian ferries in the UK. They couldn't even navigate their way from the nearest coffee machine down the office hallway which might explain why the support lines take 10 minutes to get to a human voice to answer the phone and not in peak hours. – Martin, on August 26, 2008 13:11