Martin Emde's dashboard

Martin Emde posted an update in Naughty America on January 08, 2009 17:11:

Naughty America Questions/Problems? Read This!

Please read this before posting a question:

If you have a question about billing, we want to take care of you as quickly as possible. The FASTEST way to get in contact with us for any reason is by writing to support@naughtyamerica.com.

We appreciate your feedback.

Thank you,
Martin
Naughty America

Martin Emde set one of Martin Emde's replies as an official response to "Charged for a membership i didnt want!" in Naughty America

Martin Emde replied on January 08, 2009 17:01 to the question "Charged for a membership i didnt want!" in Naughty America:

Mitchqqqqqq,

I replied to your question in another topic but I'll post again here for anyone else who may need this info and to make sure you have the info you need.

For any questions regarding your account, please contact our member support team at support@naughtyamerica.com. All trial memberships automatically recur to make sure your membership is uninterrupted. If you don't cancel within the trial period we have to assume that you're interested in keeping your membership.

When you contact support@naughtyamerica.com they will be able to help you with your membership.

Martin

Martin Emde replied on January 08, 2009 16:48 to the problem "i was charged twice for the same purchase." in Naughty America:

mitchqqqqqq,

Your monthly membership is unrelated to NA Direct. You'll have to contact the member support team at support@naughtyamerica.com to discuss any problems with your membership.

Thank you

Martin Emde set one of Martin Emde's replies as an official response to "I have been charged $13.93 four more times!!!!!" in Naughty America

Martin Emde replied on December 09, 2008 07:28 to the problem "I have been charged $13.93 four more times!!!!!" in Naughty America:

I'm very sorry about this. Most likely it was caused by a delay from your bank rather than on our side. NA Direct is literally disabled and cannot charge anyone's cards at all (and has been this way for weeks). Just so I can make sure, can you send me another email at nadirect@naughtyamerica.com so I can double check the status of any refunds?

Martin Emde set one of Martin Emde's replies as an official response to "Overcharge" in Naughty America

Martin Emde replied on December 03, 2008 16:26 to the problem "Overcharge" in Naughty America:

We host our mail at GMail so it should not be affected by any changes in NA Direct. I have spoken with you since and we will be refunding your charges as soon as possible. Thank you for letting us know about the mail outage. I'll be sure to keep an eye out for any downtime. Please continue to use the nadirect@naughtyamerica.com email to contact me for any problems with charges.

Martin Emde replied on December 02, 2008 22:33 to the problem "Overcharge" in Naughty America:

I'm very sorry about this. We're working with our payment gateway to find and correct all duplicate charges as quickly as possible. Please send me an email at nadirect@naughtyamerica.com and I will make sure we get your charges taken care of. Please include the email you signed up with in your email.

Martin Emde replied on November 27, 2008 19:15 to the problem "Being charged over and over" in Naughty America:

Sorry about this. We've seen a few of these. Please send me an email at nadirect@naughtyamerica.com and we'll take care of this asap.

Martin Emde replied on November 26, 2008 06:22 to the problem "CHARGED $13.93 9 TIMES!!!!!!!!!!!" in Naughty America:

This will be fixed right away. I'm very sorry for the inconvenience. Please send me an email at nadirect@naughtyamerica.com and include the email address you used to sign up.

Martin Emde replied on November 25, 2008 21:20 to the problem "Charged 7x's for nothing, vids won't DL and I only ordered 5, not 7" in Naughty America:

We've disabled new purchases for now so you shouldn't have been charged. Are you sure you were charged or did you just click the purchase button? I will make sure you get a refund for the charges if any payment went through if you can just send me an email at nadirect@naughtyamerica.com

Martin Emde set one of Jarin Udom's replies as an official response to "Will anything from Naughty America be mailed to my house?" in Naughty America

Martin Emde marked one of Jarin Udom's replies in Naughty America as useful. Jarin Udom replied to the question "Will anything from Naughty America be mailed to my house?".

Martin Emde replied on October 30, 2008 06:11 to the problem "Volume bar sluggish" in Naughty America:

I can see that when it first starts playing, the volume bar doesn't respond immediately. I'll see what I can do about this issue. Thank you for pointing it out.

Martin Emde set one of Martin Emde's replies as an official response to "i was charged twice for the same purchase." in Naughty America

Martin Emde replied on October 30, 2008 05:57 to the problem "i was charged twice for the same purchase." in Naughty America:

We have very recently become aware of a small group of purchases that were charged multiple times. We have the list of all of them and we will be reversing every one of them as quickly as we can.

Martin Emde replied on October 26, 2008 01:44 to the question "Where are my 5 free videos?" in Naughty America:

I'm sorry to hear you've had trouble solving this issue. We do our best to field all support requests.

In order to receive the free scene offer you would have had to register with one of our special invitation codes. Which code were you attempting to use?

Martin Emde replied on October 25, 2008 18:18 to the question "Where do I view the scenes?" in Naughty America:

Most likely, you can just double-click the video and it will play automatically.

If you're using Windows, a fully upgraded version of Windows Media Player will play it just fine. Check Windows Update to make sure you have the newest version if you have any trouble.

Personally, I prefer to use iTunes or Quicktime but you may not have that installed already if you're on Windows.

Martin Emde replied on October 25, 2008 16:48 to the question "Where do I view the scenes?" in Naughty America:

The scene should download to your desktop and you can open it with your preferred video player. Please respond if you're still having trouble or can't find the video.