Matt's dashboard

wmckin7 replied on October 07, 2008 12:15 to the problem "Comcast Pixelation issues (again)." in Comcast:

I have had tiling and freezing for just over 2 years, if it were not for the techs and the supervisors I would have dumped them by now. They have done everything they can it's the other higher up depts that keep dropping the ball, But I don't know how much longer I can wait as FIOS is coming into my town, also they recently started taking my local HD channels away and gave me out of state local channel.. I really hope they get there act together........

wmckin7 started following the problem "Comcast Pixelation issues (again)." in Comcast.

Seattle replied on October 06, 2008 06:04 to the problem "Comcast Pixelation issues (again)." in Comcast:

irgeek, I'm in the same boat as you. I've had Comcast out during the day and they always leave saying things are fine and the signal is fine (during the day when they schedule their appts.) Then come prime time, all the problems come back full force.

It's clear to me at this point that at least in the Seattle area, Comcast can't support what they offer. Their executive level customer service at least seems very concerned - but the local folks (customer service, technicians, etc) are really awful.

irgeek started following the problem "Comcast Pixelation issues (again)." in Comcast.

irgeek replied on October 06, 2008 01:34 to the problem "Comcast Pixelation issues (again)." in Comcast:

I live in the Memphis, TN area.

We have had the pixelation/tiling/macroblocking problem on and off since we got digital cable way back when. Typically it was sporadic and just with the HD channels so we just dealt with it since the techs always said the signal was fine (during the day when they were there anyway).

After Comcast took over Time Warner in our area, the problem has gotten worse. We started to see it on our non-HD channels as well. We have had techs out before, but since the problems usually occur in the evening, they always told us that the signal was 'acceptable', which it probably was during the daytime visits.

Over the last week, it has been practically an every night occurrence on just about all of our channels. It is so frustrating to tune in for a favorite show live or on DVR and find it literally unwatchable.

We have the original Scientific Atlanta 8300HD DVR. Don't know if new units are available in the Memphis, TN area. I was trying to determine what I might be able to do on my own before even bothering to call tech support as I know they will schedule me 7 - 10 days out, and when the tech comes out during the day he will say,"well the signal seems fine to me." He will then change the splitter where it comes in the attic that splits the cable signal between the TV feed and the cable modem and then leave and we will be no better off than we are now.

Looks like you guys at least get a real response out here so thought I'd post our own frustrating story.

thx

Eric replied on September 15, 2008 15:25 to the problem "Comcast Pixelation issues (again)." in Comcast:

I live in the boston area and have been having this problem on and off for the past month or so. Its now so terrible that I am unable to watch tv since the picture is completely pixelated and no sound comes through. I have contact comcast a few times but have been told its a problem with the box - in trying other boxes the problem has not changed. In speaking with neighbors, they too are having the same problem but when I call comcast they seem surprised at the problem.

Eric started following the problem "Comcast Pixelation issues (again)." in Comcast.

Joe in Sugar Land replied on September 10, 2008 03:48 to the problem "Comcast Pixelation issues (again)." in Comcast:

I live in the Sugar Land TX area and have had this same problem forever. They've come out 5 times and replaced every inch of cable from the tap to the tv. I still get pixellation all the time. I tried Dish, and it was even worse. I've gotten to the point that I'm feel like I just need to cancel cable b/c it isn't worth the problems and they never fix it. I was given a credit once, but it didn't ease my frustrantion. I've changed the box, and the problem is that they know they just have you...you can't watch Monday Night Football without it, or the decent news brodcasts... Its just a racket.

Inge Johnsson replied on September 08, 2008 05:22 to the problem "Comcast Pixelation issues (again)." in Comcast:

Matt, this is exactly the problem I am having too. Comcast credited one month's worth of service, but then doesn't seem to have done anything else, or bothered to contact me again. I am starting to suspect that they have no intention of fixing this problem. I think they've run out of bandwidth and must compress the video to make it fit in a narrow bitstream... I'd rather have fewer HD channels and better quality; quantity over quality has never appealed to me. Then again, you'd think that at this time and day it should be possible to provide both.

Matt replied on September 08, 2008 04:56 to the problem "Comcast Pixelation issues (again)." in Comcast:

As I watched tonight's first Sunday Night Football game, I couldn't help be distracted by the constant tiling every time the camera moved briskly. Its very irritating to be distracted by the picture quality when trying to watch a sporting event.

Why is this so difficult to fix? If I took this long to fix a customer problem (I'm an engineer), I'd be fired.

The silence is deafening.

Matt replied on September 04, 2008 18:07 to the problem "Comcast Pixelation issues (again)." in Comcast:

Melissa,

Please READ my posts before offering your help. I am currently working with customer service/technicians, and awaiting a fix. While I appreciate you're willingness to help, I have documented my ups and downs with Comcast. At this point I have had this issue for more than 6 months, and the head end confirms the problem exists for all customers in my area.

If you'd like to help, I would appreciate a credit that is appropriate for the time that my service has been impacted. If you were looking to take this discussion offline, I'll respectfully decline that invitation.

Regards,

Matt

CustomerConnectMelissa replied on September 04, 2008 17:27 to the problem "Comcast Pixelation issues (again)." in Comcast:

Hello Matt,

I would be more than happy to get you some assistance with the poor reception you seem to be experiencing. Please email me at We_Can_Help@cable.comcast.com.

Regards,
Melissa M.
Comcast Customer Connect
National Customer Operations

inv|s|ble replied on September 04, 2008 16:49 to the problem "Comcast Pixelation issues (again)." in Comcast:

I am getting pixelation on non HD channels, it gets so bad at times i get "This channel will be available shortly".

Inge Johnsson replied on August 30, 2008 23:08 to the problem "Comcast Pixelation issues (again)." in Comcast:

Hmm, yes I am starting to have that same suspicion, i.e. that this is as good as it gets with Comcast. I think they're counting on the fact that most people aren't very picky when it comes to picture quality and will be ok with tons of intermittent pixelation during fast motion, just as long as they get 600 channels. I still haven't heard anything back from Comcast indicating that they have done anything concrete do address my concern. Still waiting...otherwise there will of course be FIOS or Dishnet...

Matt replied on August 30, 2008 18:11 to the problem "Comcast Pixelation issues (again)." in Comcast:

Still no updates from Comcast. I get the impression this is they way it is since they are cramming so many channels on one QAM, and thats just the way it is. Personally, I'd rather have less channels that are clear than more that I can't watch.

Dish Network has MPEG-4 now, in full 1080p...if they had TiVo, I would have switched already. Even still, TiVo isnt worth all THIS.

Seattletoo replied on August 29, 2008 03:39 to the problem "Comcast Pixelation issues (again)." in Comcast:

I am having the same problem with pixelation, but it's only on one channel. It's been this way for about a month and a half and when I tried to contact customer service via online chat, the 'analyst' had no clue what I was talking about and fed me the whole 'unplug-send signal-send tech' script.

As I feel that it is completely inconvenient, I would really rather not have to take time off of work for someone to come to my apartment to tell me there is nothing they can do. Or to flip a switch that isn't even in my apartment... and then have to pay for the whole trip.

Not to mention I was in their 'queue' for over an hour waiting to even chat with this person who didn't understand the basic concept of grammar; let alone manners.

A comment on the question "COMCAST HD SUCKS, anybody having same issues?" in Comcast:

Hopeful,
Sorry you had a bad experience with the phone and internet. I had a similar problem and got in contact with them by my cell phone and the tech walked me through some steps with my modem and router, took my number, got back to me again and walked me through some more steps...problem resolved. However, the tv situation stinks bad. For example, last night (8/27/08) I had several issues that were ticking me off seriously! My reception was tiling, buffering, and once in a while getting 'server busy'. My wiring is only four years old because my house is new, all my computer equipment is first class (and my son is an IT geek), and I made sure I am way past up to speed on my speed on digital. SO, Mark, what kind of lame excuse can Comcast give me! - Buckwheat – Buckwheat, on August 28, 2008 15:20

imtrying2bhopeful replied on August 28, 2008 13:55 to the question "COMCAST HD SUCKS, anybody having same issues?" in Comcast:

My phone and internet was down for two days while I was awaiting results from my doctor concerning cancer remission. I told them I had to have service. I was pretty much ignored even though under the American's with Disabilities act, I am protected. One tech didn't even show up. It was an outside problem and they knew it when the first tech came out. Two days later they came to my area in droves when the school across the street and the church were not getting services. Hope they never have a Mom with cancer without service. The week before my test results, I rely on the calls and emails wishing me well. I missed that. Comcast broke the law- several laws. I hope someone is listening. The tech who came to my house at that point ignored everyone else, focused on my problem and got it working. Bless you Ferdinand Luis. Give the man a raise! Use his demeanor and customer service skills as a guide and clean up your act!

TONY replied on August 28, 2008 05:29 to the question "COMCAST HD SUCKS, anybody having same issues?" in Comcast:

HEY MARK! WHEN YOU SAY LOW SIGNAL. DO MEAN LOW SIGNAL FROM THE COMPANIES SATELLITES AND BAD WIRING THAT YOUR COMPANY INSTALLEDOR DEFECTIVE EQUIPMENT THAT YOU NEVER CHECK BEFORE YOU GIVE IT THE YOUR COSTUMERS."COMCAST WE NEVER MAKE MISTAKES WE JUST NICKEL AND DIME YOU THE DEATH."IF I RAN MY COMPANY LIKE THEY DO I BE OUT OF BUSINESS,OH!!! OH!! THAT'S RIGHTI'M NOT A MONOPOLY.

A comment on the problem "Comcast Pixelation issues (again)." in Comcast:

YOU'RE LUCKY YOU GOT A PICTURE.PAYING EXTRA FOR HD BOX TOO."COMCAST WE NICKEL AND DIME YOU TO DEATH" GO AHEAD AND CANCEL YOUR NOT MISSING ANYTHING BUT A HEAD ACHE. – TONY, on August 28, 2008 05:12